Manager Loss Mitigation
Resume:
CLIFFORD MITCHELL
Tampa, FL 33647
*********@*****.***
QUALIFICATIONS PROFILE
Achievement-oriented, financial professional with solid background in Loss Mitigation Practices, Commercial Lending and Mortgage Default Servicing. Skilled negotiator with a proven record of reducing Short Sale and Deed in Lieu timelines from 90 days to 30 days for Fannie Mae and HSBC Mortgage Services. Proven experience-minimizing incidents of default by utilizing innovative and insightful alternatives to foreclosure. Consults effectively with foreclosure attorney's real estate agents and title companies to reduce legal fees and commissions to leverage internal risk. Strong Leadership and team-building skills
PROFESSIONAL EXPERIENCE
CDM Investment Group, LLC
Manager (11/11- 03/13)
Provided subject matter consultants to various Mortgage Servicing operations; such as, Citi-Mortgage, SunTrust, PNC and FNMA.
Forensic Audit Reviews of post foreclosure files
Government Sponsored Entity (FNMA and FREDDIE MAC) compensatory fees and rebuttal process
Train, Manage and Recruit individuals in the area of default mortgage
Staff of 20to 35 working nationally with various mortgage servicers providing subject matter expertise for pools of default mortgages.
Working relationships with servicers such as:
Citi-Mortgage O’Fallon, Missouri, Chase Mortgage Services Jacksonville, Florida, Bank of America Florida. In addition, provided service to FNMA, Star-Point Solutions, Midlo Strategic Solutions LLC, and
Hill-Top Advisors. Quality control, template development and streamline procedures processes implemented.
Implemented Fraud Detection Procedures, MI Claims Reviews and Foreclosure Delay Rebuttals
Trained new staff on systems and prepared them for FNMA Foreclosure Delay Rebuttal process.
Recruited and managed Default Specialist, Processors, Forensic and Foreclosure Auditors.
Ensured policies and procedures were adhere to in regards to state and federal regulatory requirements.
Fannie Mae Mortgage Help Center Manager (11/10 - 09/11)
- Perform and lead activities related to processing loss mitigation workouts including the development of new programs and/or processes for implementation of MHCs, improvement of customer service, and effective outreach to Fannie Mae customers
- Lead Liquidation Manager for all MHC's nationwide
- Developed Broker networks throughout the nation
- Design, modify, install, and/or maintain metrics that drive and measure business performance. Ensure that all reporting criteria, specific to the MHC, are appropriately captured to effectively monitor production, implement efficiencies, and reduce costs. Review MHC exception reporting daily and carry out follow up measures in order to meet data integrity expectations
- Played a lead role in identifying and incorporating new or improved processes and leading practices for future MHC”s
- Serve as liaison to internal customers, servicers, and others vendors and vendor management
- Manage adherence of servicers and / or staff to policies and procedures
- Oversee assigned MHC(s) on a day-to-day basis.
- Present at local events
Fannie Mae Citi-Mortgage -
Saint Louis, Missouri
Senior Loss Mitigation Specialist II (08/08-11/10)
- Reviewed loans 24 months plus DOD
- Decision loan status for alternative Loss Mitigation options
- Processed spreadsheets for re-review, Served as a Liaison for Seller/Servicer
- Reduced Short Sale and Deed in Lieu timelines by eliminating redundancies of process
- Previous experience with FHA, VA, Fannie Mae and Freddie Mac Default Servicing guidelines
- Strong Leadership and team-building skills
- Managerial review of loans 18 months past due.
- Create reporting excel pivot tables to identify / export xyz data for review/ analysis
- Targeted loans on extended hold (Aged 60-180 days for foreclosure and bankruptcy status.
- Created a strategy to implement loss mitigation and/ or foreclosure processing / procedures/ activity.
- Provide biweekly reporting to Director regarding portfolio status and including updates and strategies.
- Loan level reviews 18 months plus days (Remove days conflicts with months, can say past due 12 months or more) of SDQ
- Consult with account representative handling difficult loans, researched default loans 60 to 90 DOD
- Conducted loan level reviews and re-reviews, Provided alternative options to cure loans
- Lead Manager on FNMA Delayed Directive Tool - issuing foreclosure decisions on approximately 30,000 loans via email and the DDT
Goldman Sachs
St. Petersburg, Florida
Sr. Loss Mitigation Specialist II / Repurchase Manager (06/07- 09/08)
- Managed repurchases of early default loans for large financial institutions including: SunTrust Bank, Valley Vista, FNBA, RFC, GMACC, M&T, and Freemont Mortgage company
- Analyze and negotiate repurchase of early defaulted loans by facilitating settlement and Loss Mitigation workout alternatives with mortgagors
- Serve as Loss Mitigation Counsel for servicers such as: Ocwen, Litton, Wells Fargo, SunTrust Bank, Avelo Mortgage and Countrywide Bank to ensure appropriate workout strategies implemented
- Advise on Past Due accounts 500 SDQ. Review, critique and provide constructive feedback on high delinquency and escalated Loss Mitigation Restructures and Modification packages
- Review servicer use of Loss Mitigation work out strategies, provide appropriate whole loan and securitized loan workout
HSBC
Tampa, Florida
Portfolio Manager. (7/05 - 06/07)
- Negotiated Loan workouts via short sales, deed in Lieu of foreclosure, reinstatement, forbearance and loan plans for the Loss Mitigation department. Lead a team of 12 prospectors, and 1 administrative representative
- Approved Loss Mitigation cases for non-delegated servicers including back-up review and approval
- Liaison to assist delegated servicers to resolve difficult cases
- Responsible for minimizing incidents of default by pursuing innovative alternatives to foreclosure
- Served as Loss Mitigation escalation point in the Servicing Support Center
- Served as back fill for call center response for Loss Mitigation issues
- Served as Loss Mitigation trainer, Lead and Subject Matter expert for new hires
Account Executive (11/04 - 6/05)
- Telesales environment for loan retention
- Solicit HSBC clients to retain their mortgage business
- Refinance and originate new loans, including First, Second mortgages and home equity lines of credit
- Correspond and follow up with appraisers, title agents and closing agents to ensure timely closings
HSBC/Household Mortgage Services,
Tampa, Florida
Closer/Loss Mitigation Lead Negotiator (11/02 -11/04)
- Negotiate Loan workouts via short sales, deed in Lieu of foreclosure, analyzed and compared Short Sale offers, Deed in Lieu title searches and property valuations to minimize potential losses for HSBC
- Implemented re-instatement, forbearance and loan modification plans for the Loss Mitigation department to ensure minimum loss to the company.
- Responsible for review of (delegated) declined Loss Mitigation cases to determine if all appropriate facts and options programs were considered by the servicer
- Correspond with attorneys, title agents, realtors, mortgage brokers unit managers and departmental managers regarding Loss Mitigation workouts
- Process cash, payoffs and charge offs
- Coach and train Loss Mitigation specialists
- Served as a representative for the Loss Mitigation department during Kaizen training
- G event SIX SIGMA
- Responsible for post closing activity on Loss Mitigation approved workout options/programs
- Prospect Household Mortgage Services delinquent loans for workout proposals, assess customer intent and capacity to maintain mortgage
- Package and present pre-foreclosure files for review by management
- Proposed workout type and amount to be paid by customer to cure delinquent status
- Responsible for direct input to Client Loss Mitigation systems and processes at specific servicer locations
- Researched validity of department loan re-classes (MBS to Cash)
BlueChip Lending Group
Tampa, Florida
Account Executive
Commercial Lending Division (11/00 - 10/02)
Built business relationships in order to obtain qualified leads for commercial loans
Performed a cash-flow analysis
Developed an Executive summary and provided a sales presentation to lenders
Performed underwriting on each file and established the repay ability strategy
Outbound / Inbound calls
SOFTWARE SKILLS
Microsoft office suite, Mac OS X, Mortgage Serv/Fidelity Collection system, Fidelity- Director System WAMU
CitiMortage Main Frame, Filenet imaging system, Panagon imaging system. Home Counseling Online HCO, Darts. Strong written and verbal communication skills
EDUCATION
New York Institute of Technology, Old Westbury, NY
Major: Business Concentration: Communications/Business
Florida Real Estate Licensed since 2002 Foreclosure / Loss Mitigation Consultant
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