Customer Service Manager
Resume:
Pame'Lia A. Ferguson
Jonesboro, Georgia
****************@*****.***
OBJECTIVE
CLERICAL POSITION
SKILLS:
Well developed customer service skills Professional receptionist support
Knowledge of office equipment (copier, fax) Strong knowledge of alphanumeric filing
Proficient data entry skills Excel capabilities
EXPERIENCE
Walmart, Athens TN September 2009 - January 2013
Customer Service Supervisor
* Oversee front end operations, including management of cashiers.
* Handle daily cash flow of front end.
* Involved in daily safety evaluations of business.
* Assistant in other areas of business as needed.
Sunbridge Nursing Facility,Kingsport TN August 2004 - May 2006
Office Manager
* Set up and maintain patient files.
* Insurance precertification.
* Maintained switchboard operations, including professionally
answering switchboard, taking messages and routing calls to
appropriate team members.
* Clerical support, to include copying and faxing.
* Transported patients to appointments, as needed.
* Class F Endorsement
HELEN ROSS MCNABB, KNOXVILLE TN April 2000 - July 2004
Office Manager
* Intake of patients.
* Answer and manage 12 line phone system.
* Insurance precertification and concurrent reviews.
* Attend and document monthly meeting minutes.
* Assist with transporting patients.
Child and Family Incorporated, KnoxvilleTN May 1994 - March 2000
Office Manager/Data Base Manager
* Input patient information into database
and maintain monthly for statistical purposes.
* Worked with Berkley CollegeSchool of Social Work/Berkley California
on tracking and maintaining substance abuse and
treatment for statistical purposes.
* Transported patients to appointments.
EDUCATION
EARLE C. CLEMENTS JOB CORP, MORGANFIELD KY
CERTIFICATE: BUSINESS ADMINISTRATION
SEPTEMBER 1985
MCMINN COUNTY HIGH SCHOOL, ATHENS TN
DIPLOMA
MAY 1982
REFERENCES PROVIDED UPON REQUEST
"Pame'Lia
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