Billing/ Accounting Support

VICKIE BURNS

**.********@*****.***/ ***** Twilight Moon Dr., Houston, Texas 77064/ phone: 281-***-****

Professional Profile

Over 20 years of diversified accounting and administrative support experience in Billing, Invoicing, Managing

Accounts, Payment Processing, Reconciliation, and Reporting for domestic and global Financial Operations.

Multi-task-oriented, consistent, and utilizes analytical and interpersonal skills to enhance organizational efficiency

and profitability. Dedicated in achieving customer satisfaction, as well as meet or surpass company expectation.

Committed to quality performance with the ability to learn new systems and adapted to new procedures quickly.

Thrive in fast-paced and ever-changing business environments.

Technical Skills

Xerox - PeopleSoft/Oracle Financial System; Microsoft (Word, Excel, Access Database, Power

Rumba; Ariba; Fast Trax; IMP1; Perfect Load Point, Outlook)

Application; Docushare Working knowledge Internet (including various web

JPMC - GES, CLAS, One Stop, OTAP, RDE, Agent base data systems, Outlook, and Lotus Notes

Plus, ACBS Operate office equipment

Professional Experience

Xerox Company/ Superior Staffing

Fleet Client Service Coordinator – Biller - 3/2008 to 11/2011

Ensure accuracy of billing, invoicing, and reporting under strict deadlines

Process billing arrangements on very large complex contracts pertaining detailed and customized customer requirements

Monitor, collect, process and update multiple databases to keep track of all customers account on a daily basis

Researched and resolved billing and invoice problems

Collection tracking of weekly Daily Sales Outstanding (DSO) reports per account to track revenue success;

research and resolve collections and billing disputes with tact and efficiency

Prepare documents and process for credits to customer accounts

Prepare spreadsheets per account specifics for taxes to send to tax department to include calculation and

acquiring tax exempt forms

Reconciliation of billing charges within internal accounting system

Provide support and interface via conference calls, and direct correspondence via email with internal and external

customers

JP Morgan Chase & Co.

Senior Loan Ops Associate - 4/2003 to 5/2007

Assisted in managing 250-300 syndicated accounts

Reconciled 80-120 daily operating accounts accurately

Compiled reconciliation reports for all clearing accounts daily

Accurately compiled weekly, monthly, and quarterly aging matrix of reconciling items to senior management

Analyzed, processed and released wire transfers to money transfer department.

Communicated daily overdraft information to Financial Operations

Received, verify, and file compensation claims received internal and external

Provided customer service and interaction via phone, email, and faxed material

Loan Operations Administrator – 4/1999 to 7/2003

Reviewed and processed all loan transactions submitted by carious Lines of Business supported by Commercial Loans

Processed borrowings and payments (principal, interest, and fees)

Processed domestic and international wire funding

Setup commitments and facilities on accounts

Assist and research with inquiries from customer services

Received, verified and processed rate changes at various levels

Dealer Floor Plan Processor – 2/1998 to 5/1999

Processed all borrowings and payments of transactions identified as automotive dealership accounts supported by

Commercial Loans

Setup new vehicle information and maintained original copy of title

Prepared reports reflecting auto dealership bi-monthly activity including billing statements

Assist relationship managers and dealership personnel with processing questions and research requests

Commercial Loans Payment Processor – 3/ 1997 to 10/1997

Processed payments made by checks daily to the Commercial Loan department

Used customer’s loan grade and credit line to apply payment accurately according to billing cycle

Sorted and reviewed bulk payments and sent to appropriate area daily

Completed applicable credit General Ledger tickets for checks submitted to Proofing by deadline

Military

United States Army Branch 1985 - 1991

Material Storage and Handling Specialist

Corporal rank - (E4)

Army Reserves 1995 -1997

Education

Westbury High School

Diploma 1983

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