Customer Service Manager

Lori Terry

*** *. *** **.

Basin, Wyo *****

406-***-**** (cell)

April 8, 2013

Dear Employer,

I am a college graduate with extensive customer service management,

administrative, and project management experience. I have worked at Wal-

mart as a cashier for the past three an half years and moved to bakery

manager for past eight months while running my own catering business for

the eighteen years. Having enjoyed 18 accomplished years providing crucial

support in the development and implementation of wedding planner and

catering. With my catering business came wedding planning and floral

designing. At which time I finished putting myself through college to get

my Bachelor of Business Administration (BBA) from the West Texas A&M

University in Canyon, Texas. As you know, successful companies remain

successful because they staff their ranks with well-qualified candidates

whose prior achievements predict a worthwhile investment. I believe the

best resource for an organization whose vision is to provide peak customer

service and operational efficiency for its clientele, are professionals who

not only excel in their relative areas of customer service but also exhibit

outstanding relational and communication abilities. While maintaining

executive oversight, I network effectively among all levels of staff,

clients, and management with a motivational leadership style that

consistently produces focused and results-driven teamwork.

I enjoy challenge and will work hard to achieve the best standards for

your business. If you're seeking a qualified and productive individual who

is ready and willing to learn, then I believe I am the right person for the

job. While working I was PTA President at Fannin Middle School for ten

years and managed numerous charitable projects for the school, church, and

businesses in the local area. I wish to continue working to help others

enjoy life but wish to come back home to Wyoming to do so. I have enclosed

my resume for your review. Some of my key strengths and achievements

include:

> Highly developed business ethic

> 18 years experience in management and 17 years in ownership

> Manage and train staff of 35 to 75

> Increase rental occupancy with increase long term residence

> Increase profit of more than 67% for my catering company

> 15 years computer experience

Please know that I am looking for a great company to call my home for good.

Sincerely,

Lori M. Terry

Lori M. Terry

603 S. 6TH St.

Basin, Wyo 82410

(406) 647- 2382

Email *************@*****.***

Objective: To obtain experience within my degree plan to include leadership

roles within progressive companies.

Employment Experience:

Wal-Mart 06/08 to Present (Shannon Leach) 806-***-****

Handled money to include checks, credit card activity and cash. Customer

service. Handled complaints, directed guests where to find items, assisted

with stocking. Bakery manager since February 2012. Have nine employees that

I am responsible for.

Laura Dannon Express 1/94 to Present (Self Employed) 806-***-****

Handled all staffing. Maintained all bookkeeping, order, scheduling and

payroll. Also set up for banquets and prepared catering items.

Jason's Deli 9/03 to 3/05 (Chris Prater) 806-***-****

Greeted guests, took orders. Set up for opening, cleaned restaurant as

needed. Worked register to include handling money.

Albertson's 8/00 to 04/03 (Joel Arguello) 806-***-****

Floral Department Manager. Prepared all arrangements, ordered inventory,

and prepared bookkeeping.

Panhandle Appliance Depot 10/98 to 8/00 (Joel Arrellano) 806-***-****

Manager. Prepared payroll. Sales

City of Amarillo 6/98 to 8/00 (Pam) 806-***-****

Recreation Leader. Cared for children ranging in age from 5 years to 16

years of age. Participated in fund raising, accounted for meals, paperwork

and safety of children

Seasons Apartments 1/93 to 12/94

Apartment Manager. Collecting payments, books, hiring, firing, bills, on-

site living for all clientele to be there for them 24/7, events planner

Achievements:

Powell High School "Saints" Award

Achieving gross & labor projections

Active Christian Women Group

PTA Fund Raiser

Nu Tau Sigma

Non-profit Grant Writing

Deans Honor Roll

Education:

2007-2011 WTAMU- Bachelor of Business Administration, 2011

1990-2007 Amarillo College- Photography, Interior Design, & Art

1986 Powell High School, Powell Wyoming

References:

Linda Adams (Wal-mart) 806-***-**** or 806-***-****

4215 Canyon Dr.

Amarillo, TX 79110

Joe Alaron 806-***-****- President of Distinguished Homes

3511 Cinderella

Amarillo, TX 79121

Erine Boyd 806-***-****

615 W 8th Ave

Amarillo, TX 79101

Bob Butts 406-***-**** H// 406-***-**** C

12 N. Montana Ave.

Fromberg, MT 79029

Stephanie Rushing 806-***-****

4225 SW. 12TH

Amarillo, TX 79106

John Schuttemeier 307-***-****

603 S. 6TH St.

Basin, Wyo 82410

Contact this candidate