Customer Service Manager
Resume:
Jenna L. Chance
Jacksonville, NC 28546
abq1bk@r.postjobfree.com
OBJECTIVE
Seeking a position as a Licensed Practical Nurse that will utilize my
skills in Assessment, Organization, Superior Communication/Documentation,
and Medication Administration in the clinical setting.
COMPETENCIES AND SKILLS
. Excellent communicator both oral and written.
. Strong interpersonal skills.
. Excellent time management and organizational skills.
. Efficient in Microsoft Word, Excel, Power Point and Access.
. Instrumental in improving customer-satisfaction ratings through
suggestion, development, and implementation of Various Systems.
. Received numerous accolades from Senior Management for consistently
providing excellent service and tactfully resolving sensitive issues.
. Works well with both peers and management.
. Maintains excellent customer relations and developed customer rapport
with numerous mental health providers and community resources.
. Ability to be an active discipline in the planning and development of
client care.
. Ability to summarize and perform utilization review with insurance
agencies.
. Ability to perform clerical skills and operate office equipment.
. Extensive knowledge of client rights and confidentiality as well as HIPPA
laws.
. Implemented Referral Log system to increase communication between
inpatient hospital staff and outside providers.
. Developed and implemented Outpatient provider resource guide identifying
each outpatient agency location and contact numbers.
. Provide personal assistance to clients
. Ability to identify and respond to non-verbal cues
EDUCATION AND TRAINING
Practical Nursing Program
Coastal Carolina Community College, Jacksonville, NC 2011
EMPLOYMENT HISTORY
Licensed Practical Nurse- Medical Team Administrator
Southern Health Partners
11/2011- Present
. Medical Team Administrator for the Carteret County Detention Center
. Responsible for medication administration, both orally and injectable
. Responsible for nursing assessment and documentation for all inmates
. Responsible for medication calculation
. Monitor alcohol and drug detoxification per protocol
. Complete history and physical assessments daily
. Monitor, assess, and coordinate care for Diabetic Inmates and inmates
with chronic disease
. Communicate effectively with Medical Doctors and other medical
professionals
. Supervise nursing staff
. Complete weekly scheduling and manager reports
Licensed Practical Nurse
JCMC PA, Jacksonville, NC
05/2011 -02/2012
. Responsible for medication administration and calculation
. Medication administration of immunotherapy via subcutaneous
injections.
. Vaccine administration via intramuscular injections.
. Administration of Epinephrine in crisis situations.
. Allergy testing via skin testing and intradermal routes.
. Daily physical assessments and data collection.
. Asthma testing daily through administration of pre and post pulmonary
function tests.
. Medical documentation and transcription.
Mental Health Case Manager
Brynn Marr Hospital, Jacksonville, NC
10/2003- 08/2011
. Responsible for maintaining caseload of 50 plus residents in long-term
residential care
. Responsible for presenting each case to managed care companies with
accuracy to ensure payment for services with TRICARE and Medicaid
Insurance Companies
. Ensure that excellent customer service is maintained with external
support members
. Organize and maintain database and charts for each client with
necessary information
. Schedule treatment team meetings; maintain communication via email,
telephone, and correspondence when necessary
. Member of the multidisciplinary treatment team
. Active member in individualized treatment planning
. Maintain superior communication with each member of the treatment team
including, Therapists, Medical Doctors, and Nursing staff
. Participate in direct patient care and therapeutic communication and
intervention
PROFESSIONAL ACCOMPLISHMENTS
. Member of the NCLPNA
. Recipient of the Onslow Memorial Hospital Foundation Scholarship
. 100% accuracy on the Adult Medication Calculation Assessment and
Pediatric Medication Calculation Assessment
. Elder Abuse First Responder Certification
. Onslow County Guardian Ad Litem
. President of the Employee Leadership Council
REFERENCES
. Nilza Carrender, MA, Therapist 508-
813-4386
. Darius Jamal, MD
. Kathleen Linton 302-***-****
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