Executive Administrative Assistant, Operations Claims Specialist
Resume:
Martha M. Reyes
Laredo, Texas **040
************@*****.***
OBJECTIVE:
Seeking any available position with Ancira Auto Group.
QUALIFICATIONS:
• Experienced in data entry, managerial, and supervisory roles.
• Received numerous awards for exceptional work performance.
• Three years combined experience of administrative assistant capacity in South Texas National Bank and as an
executive administrative assistant in B.P. Newman Investments.
• Over fifteen years of customer service experience.
EXPERIENCE:
Loss Prevention Manager/Supervisor
• Managed/supervised and supported store investigation team.
• Conducted and successfully close unprecedented amount of internal investigations.
• Received numerous awards for shrinkage reduction and bottom line profit loss reduction.
• Conducted the unit’s loss prevention, store, and safety audits while initiating measurable corrective actions as
needed.
• Anticipated, prevented, and identified all forms of fraud (cash, check, credit/debit card, and
department credit applications).
Investigation
• Identified theft patterns within retail unit to identify dishonest targets.
• Created and implemented new schematics on CCTV-surveillance and/or covert surveillance systems.
• Conducted surveillance, gather evidence, and interview associate(s) on criminal theft cases.
• 100% success rate in concluding investigations involving criminal activity.
Communication
• Loss prevention staff meetings conducted weekly/monthly basis on department goals and action plans.
• Conducted one-to-one, group, and store meetings to loss prevention programs.
• Actively participated in monthly manager meetings on loss prevention, safety, and fire prevention audit
outcomes and communicate new action plans to reduce bottom line profit loss.
Safety
• Conducted unit safety and fire prevention program audits to ensure company and OSHA compliance.
• Increased sales associate awareness in health and environmental safety as per OSHA standards.
• Implemented loss prevention/safety programs, analyzed outcomes, recommended appropriate changes, and
initiate measurable action plans to minimize loss exposure.
• Maintain a close working relationship with local law enforcement, fire department, and insurance providers
pertaining to the unit’s city fire inspections and store incidents.
• Gather information/evidence and report associate, visitor or customer accidents.
Trainer
• Recruited and trained unit’s loss prevention staff.
• Authorized investigator certifications on successful completions of training.
• Trained store new hires on shrinkage prevention, store policies, safety hazards, employee hotline programs,
and identifying all forms of fraud; specifically credit/debit card fraud, check fraud, money order fraud, and
US/Mexico currency/counterfeit fraud.
Banking
Collector, Operations Data Entry Clerk, Operations Claims Specialist
• Ensured 100% compliance of existing customer files were updated as per updated regulations.
• Ensure new customer accounts were opened with required documentation as per regulations.
• Main troubleshooting help desk operator on new accounts software for all branches.
• Assisted bank customers and police departments with credit/debit card fraud investigations.
• Processed chargeback disputes.
• Merchant contact for Visa Check Card Verification/Authorizations.
• Administrative assistant duties for VP Loan Officers during collector position and for VP of Operations
during Data Entry Clerk position.
• Assisted as a Financial Service Representative, Certificate of Deposit Representative, Safety Deposit
Representative, Loan Collector, Bookkeeping Representative, Fund Transfer Representative, and Operator
on a regular basis.
Trainer
• Trained new STNB Financial Service Representatives, data entry, and operators.
• Created new universal STNB Financial Service Representative Training Manual, distributed to all
employees in all branches as per bank president which achieved higher productivity goals from all new
accounts representatives.
Executive Administrative Assistant
• Appointment setting, answer calls, filing, typing, blue prints/schematics organization for Sr. VP.
• Scheduled company conferences, travel itineraries, and completed VP expense reports.
• Due to high efficiency, was requested to assist Vice President, Jr. VP, and other department supervisors with
administrative and data entry needs.
• Tracked restaurant deposits and discounts for possible loss exposure.
EMPLOYMENT HISTORY:
2005 – 2009 Loss Prevention Supervisor J C Penney Co. Laredo, TX
2004 – 2005 Loss Prevention Manager Sears Roebuck & Co. Laredo, TX
2001 – 2004 Operations Clerk/Claim Specialist South Texas National Bank Laredo, TX
1999 – 2001 Executive Administrative Asst. B.P. Newman Inv. Laredo, TX
EDUCATION:
2011 Laredo Community College AS Degree Laredo, TX
1993 Dr. Leo G. Cigarroa High School Diploma Laredo, TX
HONORS:
2012 Magna Cum Laude Honors Laredo Community College
2012 Phi Theta Kappa Honors Laredo Community College
AWARDS:
2010 “L” Leadership Award Laredo Community College
2010 Student Support Services Award Laredo Community College
2009 “L” Leadership Award Laredo Community College
2008 Best Shrinkage Reduction Award (District) J C Penney Co. Inc.
2007 Workers Compensation Highest Reduction (District) J C Penney Co. Inc.
CERTIFICATIONS:
May 2012 CPR Certified American Heart Association
December 2008 Interrogation & Interviewing Certification Wicklander-Zulawski & Assoc. Inc.
August 2004 Community Reinvestment Act (CRA) Laredo National Bancshares Univ.
August 2004 Anti - Money Laundering Certification Laredo National Bancshares Univ.
August 2003 Advanced Teller Certification Colorado Banking Institute
LANGUAGES:
English – Fluent
Spanish – Advanced
REFERENCES:
Anelle Trevino Lane Bryant Store Manager, 7603 San Dario Personal Ref. 956-***-****
Laura Dominguez Branch Retail Executive, 9502 Mines Rd. Professional Ref. 956-***-****
San Juanita Nunez Teller Supervisor, 6002 McPherson Rd. Professional Ref. 956-***-****
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