Customer Service Project

Elisabet S. Wadsworth

**** ******** ***. #**** • Fort Worth, TX, 76107

682-***-**** • ********.*********@*****.***

EDUCATION

Tarrant County College, Fort Worth, TX

Pursuing an Associate of Arts Degree with an emphasis in Sociology Expected May 2013

• 3.5 Cumulative GPA; Dean’s List 2012

• Relevant Coursework: Microcomputer Applications, Fundamentals of Speech Communication

American School of Piano Tuning, Correspondence

Technical Degree in Piano Tuning and Repair 1999

EXPERIENCE

North Hi Mount Elementary, Fort Worth, TX

Parent Liaison April 2012-Present

• Coordinate with Principal and FWISD Director of Parent Engagement to identify and address parent

related school and community issues

• Develop content and outreach methods to communicate with parents and create an increased awareness

of campus activities and opportunities for involvement

• Prepare monthly volunteer report for District

• Process background checks

• Coordinate scheduling of PTA Meetings

• Take minutes at meetings and distribute to members

• Maintain school calendar in Microsoft Publisher

• Make copies for teachers

• Sort and distribute mail

• Answer phones

Greenwood Mount Olivet Cemetery Association, Fort Worth, TX

Assistant Cemetery Registrar September 2010-January 2012

• Maintained and filed cemetery records

• Liaised closely with Funeral Directors, Cemetery Superintendent, Continuing Care Department and other

operational staff in respect to the selection of plots, interments and entombments

• Prepared Certificates of Payment, Letters of Guarantee, and processed memorial applications

• Screened phone calls to Cemetery Department

• Handled complaints and referred to appropriate manager for resolution if necessary

• Scheduled interments, inurnments and entombments

• Maintained confidential files

• Communicated with cemetery staff via 2-way radio

Buckle, Inc., Fort Worth, TX

Seamstress May 2007-May 2010

• Tailored clothing for guests

• Resolved customer complaints from other stores

• Managed alterations log and supply inventory

• Trained new teammates on policies and procedures related to the Alterations Department

• Created manual and Power Point training presentation for other Buckle Seamstresses

• Traveled to train others

D.R. Horton, Inc., Las Vegas, NV

Land Coordinator September 2005-September 2006

• Prepared reports summarizing physical site conditions and available utilities on each project and made

recommendations to address site concerns during the preparation of a land plan

• Reviewed all title work and all back-up documentation as well as development agreements

• Created and maintained development schedules in Microsoft Project

• Prepared and coordinated mass mailing of notices

• Directed consultants in design and development of landscape, improvement, final map (plat), dry utility

plans, and geotechnical studies

• Represented D.R. Horton at public hearings and neighborhood meetings

• Prepared correspondence to agencies and property owners

G.C. Wallace, Inc., Las Vegas, NV

Project Coordinator May 2002-September 2005

• Researched existing and proposed utilities, zoning, and title issues

• Prepared, submitted, and oversaw the approval of entitlement applications

• Requested maps and plans from Surveying and Engineering Departments

• Scheduled team and client meetings

• Prepared Agendas and Minutes for meetings

• Prepared Letters of Intent, Justification Letters, and Response to Comments Letters

• Represented Clients at Town Board meetings

• Created, maintained and improved internal tracking of projects

• Hired and oversaw administrative staff

HMH Engineering & Surveying, Las Vegas, NV

Secretary/Processor September 2000-April 2002

• Maintained tracking logs

• Answered multi-line phones

• Scheduled travel

• Performed map-checks (verified legal description closed mathematically)

• Prepared and submitted applications to government agencies

• Obtained title reports

• Recorded documents with Clark County Assessor’s office

• Prepared Company Statement of Qualification to apply for government contracts

Insulation Systems, Inc., Sandy, UT

Office Assistant January 2000-August 2000

• Created and maintained inventory database

• Accounts Payable

• Payroll

• Answered phones

• Prepared contracts

SKILLS

Advanced Math Keyboarding Microsoft Publisher

Cash Handling Meeting Management Microsoft Word

Computer Literate Microsoft Access Multi-Line Telephone

Operation

Conflict Management Microsoft Excel

Ten Key

Customer Service Microsoft Outlook

Time Management

Email Microsoft Power Point

Type 70 wpm

Inventory Microsoft Project Windows

COMMUNITY INVOLVEMENT

• Prairie Fest, Volunteer Coordinator – recruit and coordinate volunteers for Prairie Fest 2013

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