Customer Service Administrative Assistant

JANICE KELLEY

**** ***** ***** ****, *********, TX 76017

Home: 817-***-**** Email: *************@*********.***

SUMMARY:

Administrative professional experienced in all areas of office administration and executive support. Strong

customer service and problem solving skills, organized and efficient with the ability to manage multiple tasks in

a fast paced environment.

● Microsoft Word ● Microsoft Excel ● Microsoft Outlook

● Lotus Notes ● Accounts Receivable ● Customer Service

● AS 400 ● Navision

KEY ATRIBUTES:

Dedicated, hard working individual who has an eye for identifying and resolving difficult situations.

Excellent in developing and maintaining sound relations with customers, peers and man agement.

Success driven and goal-oriented professional who is able to work independently or in a team

atmosphere and is committed to reaching and exceeding company objectives.

Possess solid time management skills with quick learning attributes, detail orie nted and organized.

PROFESSIONAL EMPLOYMENT

Kinro Incorporated, Arlington, Texas

1998 – November 2011

Administrative Assistant

Greeted visitors into reception area and answered multi phone system.

Received, sorted and distributed USPS mail and UPS and FedEx packages; stamped outgoing mail and

packaged any parcels.

Provided administrative support as needed to three Vice Presidents, typing letters, memos and

compiling information for reports.

Entered customer pricing into quotation files, typed pending quotations and implemented price increases

for the sales department.

Typed credit inquiry letters for prospective new customers and all other correspondence for the Credit

Manger.

Maintained daily and quarterly production spreadsheets for the Operations Manager.

January 1996 – 1998

Accounts Receivable

Responsible for accounts receivable for nine manufacturing plants.

Posted bank funds received daily to ensure account records were timely and accurate.

Researched and resolved billing and account discrepancies.

Reconciled and balanced monthly receivables to deposited bank funds and company sales.

Contact this candidate