Customer Service Data Entry

Erica Grebe

***** ******** **., *****, ** *****

(Cell) 951-***-****

*.*****@****.***

Objective I am seeking a demanding and challenging position in which I

will utilize my various administrative and customer service

skills while growing and advancing within your company.

Skills . Excellent . Excellent phone etiquette

organizational skills . Excellent written and verbal

. Strong customer communication skills

relations skills . 10-Key by touch

. Detail oriented . Organizational and formatting skills

. Data entry

. Computer Software: Microsoft Office - Word, Excel, Access,

Outlook, Power Point, Adobe Acrobat and Illustrator, JDA,

Receipt Viewer, XBR, Intellex, Lawson, Hogan and Internet

Explorer

Experience Data Entry / Order Research Clerk 2011 to 2012

Starcrest Products of California, Perris, CA

Handled all office duties for the Order Research

Department. Assist all customers and collect

payment for orders.

Responsibilities:

. Collect Payments

. Customer Service

. Data Entry

. Order Research

. Compose Letters

. Answer phones

. Filing

Office Assistant / Customer Service 2009 to 2011

Representative

Greer Car Care, Corona, CA

Handled all office duties for the owner of Greer

Car Care. Assist all customers and scheduled

appointments.

Responsibilities:

. Create invoices

. Order supplies

. Create and maintain website and eBay store

. Schedule meetings and appointments

. Assist customers

. Answer phones 2007 to 2009

. Marketing

Receptionist / Administrative Assistant

Tilly's Corporate Office, Irvine, CA

Provide support to the VP of Accounting,

Director of Store Operations and all District

Managers.

Responsibilities:

. Create and update policies and procedures for

Stores

. Initiate weekly and daily communication to

Stores

. Execute and maintain Store Operations Project

Calendar

. Provide support for meetings and contests

. Resolving Customer Service calls, emails and

letters in a timely manner

. Prepare New Store Orientation supplies and New

Store Opening supplies

. Maintain and distribute weekly Sales Stats

Education Marinello School of Beauty, Hemet, CA - 2012

Tustin High School, Tustin, CA - 2003

References Furnished on request.

Contact this candidate