Customer Service Manager

L ORRA I NE AN ITA H E NRY

**** ***** ******** - *** *******, California 90003 - 323-***-****

**********@***.***

SUM MARY OF QUAL I F ICAT IONS

I am a mature individual that would bring to your company a great deal of discipline,

k nowledge, wisdom and in-sight in the area of office assistance, secretarial, and

administration that is so necessary these days and t imes. Also, able to work with very lit t le

supervision; and, can function well wit h others which will be an advantage.

EXPER I ENCE

Los Angeles Ai rport

Depa rtment of Homeland Security 11/2002 -

7/2011

Screening Officer

Duties included various screening methods to ensure the secure and

•

safe t ravel of passengers and their luggage.

Division No. 3

Met ropolitan T ransportation Authority

Bus Operator 1/1998 – 7/2002

Responsible for collecting the appropriate fares and the assurance

•

of the safe t ravel of the passengers along the designated bus route.

Une mployed

Homemaker 7/1985 – 1/1998

Maintained a clean, safe, functional home environment for my

•

family.

Region 21

National Labor Relations Board

Secretary to the Regional Director

• Carried-out the duties as the secretary which was answering

a ll in-coming calls and inquiries personally, if possible, or

routing to the proper personnel.

• Compiled the month-end reports and presented them to the

D irector.

• Received all in-coming mail and kept an up-to-date record of

t he progress of each case and the actions pending and

forwarded to office staff.

• Assist all office guests and clientele, supply information or

resources as needed.

• Support office Manager with company assignments,

materials, activities, etc.

• Maintain complex calendars, schedule appointments,

meetings and conferences.

ED UCAT ION

U niversity of Georgia (some college)

SK I L LS

Microsoft Office, Lotus 123, Customer Service, Clerical, Secretarial,

D river, Security.

REFERENCES

References provided upon request.

Contact this candidate