Registered Nurse Customer Service
Resume:
G OLD IE TAYLOR
Registered Nurse
**** ********* ***** ***** • A rlington, Tennessee 38002
(h) 901.38632719 • (m) 901-***-**** • (e) ***********@*****.***
O LD IE TAYLOR, R.N.
loved ones, are receiving the attention, guidance, and care
PROF I LE needed during highly stressful situation
Compassionate and dedicated I offer a deep awareness and balance of the physical,
medical professional with 12 + years emotional, and financial aspect of care, with effective
of hands-on expertise in the field teaching and preceptor skills by utilizing my vast experience
of healthcare. Committed to interfacing with a variety of healthcare professionals to ensure
providing all patients with outstanding optimum case management via strengths in:
care and support to help improve
quality of life. Proven ability to
SKILLS
collaborate with colleagues to foster a
friendly and caring environment.
● Patient Advocacy and Education
Demonstrated capability of consulting
with diverse family members,
ensuring that they, as well as their ● Care Plan Development
G OLD IE TAYLOR
Registered Nurse
● Policies and Procedures
PROFESSIONAL EXPER IENCE
● Documentation / Charting
U N I T E D B IOSOURCE CORPORAT ION
● Long-term Therapy (03/2009 - Cu r rent)
United BioSource Corporation (An Express Scripts Division) is a global
scientific and medical affairs organization that partners with life science
● Emergency Preparedness
companies to develop and commercialize their products.
● Staff Training &
CL I N ICAL PROGRAM SUPERV ISOR 06/2012 - Cur rent
Development
● Responsible for front line supervision of clinical staff.
● Advance T riage
● Act as a resource for clinical and technical questions and
● Intensive / Crit ical Care p rovide guidance regarding customer service
expectations, day-to-day operations, and adherence to
● Direct Patient Care
established Standard Operating Procedures (SOP) to
● Telephonic Nursing Support clinical staff.
● Pharmaceutical ● Works closely with Clinical Manager regarding staffing
M anufacturer Patient issues, complaints, employee conflicts resolutions, and
Support Programs f ulfilling all associated documentation and
communications.
● Home Health Care Agencies
● Rely on my clinical expertise to ensure program and
●
p rotocol requirements are satisfied, therefore improving
a ll encompassing services provided to the patients and
our customers.
● Active role in successfully launching 3 large scale,
long-term patient support programs.
● Increased and individualized staff feedback that resulted
i n a 22% increase in overall quality w ithin the
p rogram's fi rst 4 months of launch
CL I N ICAL PROGRAM SPEC IAL IST 03/2009 - 06/2012
● Provide educational and clinical expertise to customers
and patients regarding program and protocol specific
G OLD IE TAYLOR
Registered Nurse
processes, documentation, necessary for the fulfillment of contract program
and clinical coordination to requirements.
be implemented throughout
● Deliver and implement developed program specific
a ll phases of program cycle.
educational materials for field staff and contracted
● Develop customized program Registered Nurses to ensure the adherence to contracted
and protocol specific p rogram and protocol standards.
education materials, which
● Provide educational offerings to field personnel and
i nclude educational manuals,
support staff both internal and external to ensure
p rogram documents,
adherence to assigned programs, clinical t r ials and
PowerPoint presentations,
quality standards.
s tandardized forms, process
● Manage multiple projects to meet established deadlines.
f lows, and procedures
G OLD IE TAYLOR
Registered Nurse
ACCREDO H EALT H GROUP, I NC. (12/2007- 03/2009)
Accredo Health Group, Inc. (An Express Scripts Division), provides specialty pharmacy and other related services for
patients with certain complex and chronic conditions through unique Therapeutic Resource Centers.
A DVERSE EVENT NURSE
● Collection and submission of adverse event data and to FDA and pharmaceutical manufacturers
● Serve as a primary resource for patients and healthcare professionals
● Provide telephonic nursing services in support of contracts serviced by Accredo to include:
telephonic patient support and resource, referral source, and data collection.
● Collect unsolicited Adverse Event data through the identification of the event, filing the
complaint/event on behalf of the reporter, perform root cause analysis to identify t rends and
correlations, and then submit report findings to the Pharmaceutical Manufacturers.
● Reporting of adverse events per Pharmaceutical Manufacturers and FDA guidelines.
B APT IST M E MOR IAL M E D ICAL GROUP FAM ILY CANCER CENTE R
(07/2005- 11/2007)
The Family Cancer Center is a leader in the Mid-South's cancer treatment centers. The Family Cancer Center offers
treatment services in the areas of chemotherapy, immunotherapy, hematology and rheumatology staying on the
leading edge of cancer treatment by providing patients with access to the country’s latest clinical trials.
TR IAGE ONCOLOGY NURSE/PAT IENT ADVOCATE
● Consenting, screening and enrolling 2-3 patients per week for Oncology clinical t r ial part icipation.
● Coordinate and educate patients and their families about various available foundations that offer
Patient Assistance Programs.
● Perform Clinical practice three days a week with resident Physicians
● T riage phone calls re: side effects of chemotherapy regimen
● Set-up Home Health, Hospice care, Medical equipment
● Serve as a point of contact and educator for patients and their families in regards to long-term,
post therapy care.
G OLD IE TAYLOR
Registered Nurse
● Assess patients in-person or remotely by telephone to provide accurate and detailed assessments
to the attending Physicians
T H E WEST CL I N IC (05/2003- 07/2005)
The West Clinic has a fully-integrated model of care, serving the complex needs of cancer patients and their families.
With over 30 years of clinical expertise and accomplishments, the West Clinic's board-certified physicians are pioneering
research leaders who maintain active leadership roles in community oncology and collaborate with major academic
medical centers and thought leaders across the country.
TR IAGE ONCOLOGY NURSE
● T riage incoming inqui ries for oncology clients by providing clinical education about long-term,
post therapy care
● T riage prescriptions to pharmacies and pre-certification medical reports to payers for oncology
patients
● Provide accurate assessments of patients by phone to assist the physicians by reporting findings
and then carrying out the physician's order of care
● Assist the attending physicians in patients' chemotherapy regimens
● Coordinate and educate patients and their families about various Patient Assistance Programs
foundations
G OLD IE TAYLOR
Registered Nurse
U N I V ERS I TY OF TE N NESSEE CANCER I NST I T U TE (12/2002- 05/2003)
The UT Cancer Institute - Boston Baskin Cancer Foundation provides general oncology care and consultations for difficult
cases. Emergency and Chemotherapy care for patients with acute leukemia or aplastic anemia is available through the
inpatient hospitalist service, and specialists are available for autologous and allogeneic stem cell transplantation.
P HYSIC IAN ONCOLOGY NURSE
● Administer Chemotherapy t reatments as ordered by the attending physician
● Complete orders for scans, blood t ransfusion, home health, hospice, and medical equipment
● Provide on-going education to patients about long-term, post therapy care
● Access PAC as well as administer intravenous therapies.
● Admit patients to the hospital under the supervision of the Physician
● Provide emotional and education support to the patients and their families
● Deliver high-quality and compassionate t reatment to indigent and low-income patient community.
F RESEN I US M E D ICAL CARE (11/2000- 02/2003)
The Fresenius Medical Care North America is a major provider of kidney dialysis services and renal care products. FMC
provides products, dialysis care services, education and support for Chronic Kidney Disease (CKD), including treatment
options for later stage CKD.
TR IAGE ONCOLOGY NURSE/PAT IENT ADVOCATE
● Screen, obtain consent, and enroll patients for Oncology clinical t r ial participation.
● Responsible for the daily operations of 8 Chronic Hemo-dialysis centers.
● Implement and maintaining quality care systems and standards, including but not limited to,
creating and improving medical protocols/guidelines by fostering a continuous improvement
environment.
● Promote positive relationships and engagement among all levels of operations
● Ensure quality client care and program effectiveness
● Defined new policies and procedures, safety and quality control, and compliance t raining for all
departments of operations
● Oversee monthly and annual in-service meetings, t raining, and events .
G OLD IE TAYLOR
Registered Nurse
EDUCAT ION AND CERT I F ICAT IONS
Bachelor of Science: Nursing Registered Nurse Licensed Practical Nurse
Union University 2006 Mid-south Community College 2001 Mid-south Community College 1995
Memphis, Tennessee West Memphis, Arkansas West Memphis, Arkansas
Certified Oncology Nurse Registered Nurse Chemotherapy
Oncology Nurse Society Certification
Pittsburgh, Pennsylvania UT Health Science Center
2002 - Current Memphis, Tennessee
2002 - Current
REFERENCES
Professional and Personal References Available Upon Request
Contact this candidate