Quality Manager
Resume:
Ryas L. Farrell
Mitchell, SD ****1
(Relocating ASAP to Big Rapids, MI)
Email: ***********@*****.***
Education:
Northern State University 2007-2012
Bachelors of Arts International Business
Completed 64 hrs. ISO 9001:2008 Training
Completed 16 hrs. ISO 9001:2008 Internal Audit Training
Work Shop: Tri-College New Leadership Institute Attendee
Internship: ISO (International Organization for Standardization)
Internship with Enclose Manufacturing January-May 2012
Seminars: I-29 Manufacturer’s Conference
Certifications: Certified ISO9001:2008 Internal Auditor
Experience:
Enclose Manufacturing Jan, 2012-Present
Mitchell, SD ISO (International Organization for Standardization)
Quality Systems Manager/Safety Coordinator
• Consistently oversaw inventory control, ordering, and storage management via
QuickBooks
• Developed and implemented the ISO (International Organization for Standardization)
9001:2008 Quality System.
• Evaluated production processes for continuous improvement opportunities throughout the
organization
• Handled key inventory tasks and monitored for inventory discrepancies
• Maintain quality system compliance
• Managed continuous change and consistent conflict in priorities while achieving
departmental objectives
• Prepare clear and concise documentation and reports
• Performed and planned internal quality audits.
• Identify quality deficiencies; implement corrective action.
• Responsible for all aspects of OSHA compliance including management, documentation,
training, accident investigations and audits
Minerva’s 2011-2012
Sioux Falls, SD Waitress
Ruby Tuesday 2005-2011
Mitchell, SD Waitress
• Utilized suggestive selling with a variety of wine to help guest select an appropriate bottle
to accompany their meal.
• Accelerated knowledge of the food menu, wine and liquor menu, ingredients in specialty
drinks to make the exact recommendation for each guest.
• Resolved guest complaints and always guaranteed guest left with a smile.
• Offered personalized attention with frequent guests.
• Confirmed dinners had everything they want to ensure a perfect dining experience.
• Presented feature dishes, made recommendations on salads, soups, entrees, and
beverages.
• Attentive to thanking all guests by stating the last name when taking the credit card and
returning their card with receipt.
• Communicated effectively and multi tasked using good memorization.
Hampton Inn 2009-2010
Mitchell, SD Guest Services Representative
• Empowered guests stays through suggestive up-selling of rewards program.
• Aided in demanding situations with customer concerns via phone and developed a plan of
action to ensure guest satisfaction.
• Utilized effective conflict resolution to ensure guest satisfaction.
Citibank 2007-2009
Sioux Falls, SD Student Loan Collector
• Analyzed problem solving and judgment skills.
• Offered customer appreciation resultant in retention of customers.
• Encouraged clients to pay amounts due on credit accounts.
• Recommended clients of necessary actions and strategies for debt repayment.
• Suggested and explained different types of payment plans and try to qualify each
customer with a forbearance or deferment depending on loan type to get them off
delinquent status.
Skills:
Excellent customer service skills, focused on customer retention
Excellent communication skills
Conflict resolution
Advanced knowledge of Microsoft Office 2010
Interpret government regulations
Awareness and attention to detail
Project management
Leadership and management
Volunteer Experience:
Community: Mitchell Area Safe House
May 2012 to Present
Facilitate Weekly Support Groups for Domestic Abused Victims and on-call crisis advocate
January to Present
CASA (Court Appointment Special Advocate) Volunteer
Church: 3rd Grade Sunday School Teacher-Zion Lutheran Church Mitchell
2007 and 2011
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