Customer Service Representative

Michael Cunan Datu

[408-***-****] [*******.****@*****.***]

Objective Seeking a challenging position in a customer service call

center environment with an opportunity to utilize my supervisory skills

and an opportunity for future advancement.

Experience Customer Service Call Center Supervisor

12/99 to 10/10 Lifescan Inc. (Johnson & Johnson Company),

Milpitas, CA

12/99-2/00- Temporary worker as a Customer Service

Representative (Hired permanently 2/00)

. Provide world class service to customers.

. Receive inbound calls and assist customer with

troubleshooting on glucometers.

. Document inbound and outbound calls in Siebel

Northstar system.

. Create orders and ship products in a timely manner.

. Track orders and giving shipping information when

needed.

1/03- Promoted to Customer Service Representative

Specialist.

. Performed duties of Customer Service Representative.

. Mentor and train new hires to ensure all procedures

are being performed properly.

. Headed several pilot programs for new products and

services.

. Performed outbound call duties for customer loyalty

and marketing projects.

5/06- Promoted to Customer Service Call Center Supervisor.

. Performed duties of Customer Service Representative

Specialist.

. Oversee and monitor team members' monthly statistics.

. Performed monthly evaluation for team members.

. Monitor and calibrate calls for quality.

. Manage team project templates through Excel, MS Word,

and Power Point.

Server

5/98 to 12/99, Red Lobster, San Jose, CA

0. Take orders and serve customers while providing the best

possible service.

1. Bus tables and assist with hosting duties.

2. Performed cashier duties.

Shipping and Receiving Manager

3/95 to 4/98, Red Hawk Fiber Optics Inc., Milpitas, CA

3. Package built materials in a timely manner.

4. Shipped built products via UPS, Fed Ex, US Mail, and other

couriers.

5. Receive incoming packages.

6. Deliver rush orders to neighboring companies.

7. Worked on assembly line when shipping department needed

additional work.

Education Heald College of Technology, San Jose, CA

11/98 to 4/99

8. AAS Degree in Electronics

9. Electronics Service Technician Diploma

10. Deans list for 4 school quarters

11. 3.6 GPA

Skills Proficient in MS Word, Excel, Power Point and intermediate

knowledge of Photoshop.

References References are available on request.

Contact this candidate