Customer Service Sales

Elizabeth (liz) garza

***** *********** ********* ****,** 210-***-****

*********@***.***

OBJECTIVE

TO OBTAIN A CHALLENGING AND REWARDING POSITION IN A COMPANY THAT WILL ENABLE

ME TO USE MY STRONG ORGANIZATIONAL SKILLS. IT WOULD BE THE DESIRE THAT THE

POSITION REQUIRE A STRONG COMMUNICATOR, DEPENDABLE WORKER, TEAM PLAYER AND

SALES DRIVEN PERSONALITY.

SKILLS PROFILE

BILINGUAL: FLUENT ENGLISH/SPANISH; MICROSOFT OFFICE WORD, EXCEL, POWERPOINT,

OUTLOOK, PHOTOSHOP AND FAMILIAR WITH MANY SOFTWARE PROGRAMS.

EMPLOYMENT HISTORY

PHYSICIAN SPECIALIST (ADMIN/SALES) - THE 9/1/2008 - PRESENT

SCOOTER STORE - ALLIANCE SEATING & MOBILITY

NEW BRAUNFELS, TX

Built relationships with customers and medical community to generate sales.

Responsible for reviewing and ensuring the accuracy and relevancy of all

medical documentation for claims submitted to Medicare or other primary

insurance.

Worked with account and mobility managers to gain market shares and assist

customers and secure referrals from physician offices.

Customer Service (High Volume). Great people skills.

Organized high paced daily work load. Filing. Multi-line phones. Created

correspondence to Physicians.

Excellent verbal communication and selling skills. Familiar with Medical

terminology.

Mobility Specialist /Team Lead (Inside

Sales) - The Scooter Store -Alliance Seating

& Mobility

New Braunfels, TX

Appointed Team Lead for a group of 16 people.

Conduct high quality interviews with potential clients to determine if they

qualify under Medicare coverage or other primary insurance.

Consistent Top Performer in Division. Received Top Dog Award in Division

(Feb'12,Dec'11,Oct'11, March'11,Feb'11)

Responsible for attainment of establish performance and productivity

targets

Helped team members to manage their pipelines and increase productivity.

Up-selling.

Had customer benefits, eligibility and pre-certification verified before

proceeding process and communicate them to customer.

Outstanding Multi-Tasking Skills

Service Scheduling Support Specialist - The

Scooter Store

New Braunfels, TX

Provide outstanding customer service while contacting customers for service

appointments and scheduling appointments

Establish efficient service routes for Technicians and accountability

scheduling

Generate organic revenue by calling potential customers and up-selling.

Top Producer, 98% efficiency ratings, Top Referral generator, Team lead,

consistently have highest numbers on the team and have broken records for

the service program.

Assist & support the Director of Service Growth initiatives updating daily

team metrics, setting goals, monitoring work flow & creating new processes.

Team Lead for all Spanish Speaking customers.

Executive Assistant/Account Coordinator - 11/1/2002 - 7/1/2008

Dublin & Associates

San Antonio, TX

Assisted CEO and President with schedules, correspondence, client interface

and travel arrangements

Account Coordinator for all Account Executives and Senior personnel

Prepared presentations, marketing & media packages, media lists, customer

contact

Assist with preparation of RFP's and research of multiple client related

projects

General office duties, meeting coordination and set-up and production of

daily office schedule

Executive Assistant/Contract Administrator - Ersa Global USA

6/1/1999 - 8/1/2002

Administrative Assistant - Bromley Aguilar & Associates

10/1/1996 - 5/1/1999

Executive Assistant - Copamex Industrias, Monterrey, Mexico

1/1/1994 - 7/1/1996

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