KRISTINA M SYKES
*** **** ***** ****, ********* VA 23323
*********@*****.*** 757-***-****
OBJECTIVE Eager and upbeat individual seeking to advance my career in a position that would require me
to expand my experience while providing quality management and care to the patient
population.
•
SKILLS & Strong interpersonal skills; effective communicator with patients, families, physicians,
ABILITIES agency and other healthcare professionals.
• Extensive background in patient/family education, discharge planning and utilizing
community resources.
• Sensitive and responsive to patients’ needs with a strong commitment to ensuring cost
effective care while optimizing quality.
• Works independently with minimal supervision, maintaining established standards and
procedures.
• Possesses electronic system knowledge of MS Office 2010 & 2013 software (Word,
Excel, Power Point & Outlook), virtual private network connections (VPN), Adobe Acrobat,
Interaction Client (IC), Zimbra, Medical Management Outcomes Tracking System
(MMOTS), and Interaction Fax.
• Compares clinical information against appropriate criteria sets; familiar with Milliman
Guidelines; submits cost savings.
• Knowledge of calculating effective PEPM, ROI, and producing ad hoc reports. Abilities
include population management and informing plans of mod/high and priority risk
members.
• Maintains high standards of file documentation to ensure attention to detail and file
accuracy. Completes monthly account analysis and submits data warehouse reports.
• Works effectively in a fast paced environment, uses own initiative, effectively multitasks
and prioritizes.
• Positive and enthusiastic attitude and self-motivated professional.
EXPERIENCE PERSONAL HEALTH NURSE CASE MANAGER, ANNAPOLIS, MD
INFORMED MEDICAL MANAGEMENT – TELECOMMUTING
APRIL 10 2012 TO PRESENT
Being a registered nurse case manager through a URAC accredited organization. This
position required having clinical expertise and knowledge of disease processes to formulate
appropriate interventions to be able to assist patients in the management of their chronic
health conditions. Education on their chronic or newly diagnoses conditions and increasing
their awareness of their available resources in their community. Collaborating with their
medical providers to develop treatment plans telephonically and to seek solutions to current
health statuses. Utilization Review management and knowledge of Milliman guidelines.
OPERATIONS COORDINATOR, NORFOLK, VA
CHILDREN’S HOSPITAL OF THE KINGS DAUGHTERS
MAY 2011 TO APRIL 2012
A 33 bed unit specializing in pediatric burn trauma, new onset diabetes, pectus excavatum,
cystic fibrosis and general surgery. Ops coordinator responsibilities include accountability for
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85+ employees, weekly time and attendance, payroll, issuing memos and corrective actions,
yearly evaluations, and scheduling. While at the bedside, duties included acting as charge
RN, remaining efficient in central line use, epidural and PCA pain management, gastric
decompression, transfusions, wound care, IV access, and medication management.
REGISTERED NURSE, PICU STAFF & ICU RESOURCE POOL, NORFOLK, VA
CHILDREN’S HOSPITAL OF THE KINGS DAUGHTERS
OCTOBER 2009 TO MAY 2011
The region’s largest and most sophisticated, 18 bed Pediatric Intensive Care Unit. Practicing
closely with Intensivist to treat many conditions such as sepsis, drug overdoses, severe
asthma, MVAs, complex cardiac surgeries, falls, and near drownings. Also part of the critical
care resource team, NICU & PICU, being very flexible and having a vast knowledge of every
unit of the hospital was essential.
REGISTERED NURSE, NEONATAL INTENSIVE CARE, NORFOLK, VA
SENTARA NORFOLK GENERAL HOSPITAL
NOVEMBER 2007 TO OCTOBER 2009
A 48 bed special care nursery designed to care for newborns who require specialized care
immediately after birth and anticipatory care planning for high risk pregnancies. The babies
regularly cared for are babies who are born prematurely or at low birth weight, who are twins
or triplets, or for babies who having issues associated with delayed feeding cues, mild
respiratory problems, jaundice or infections.
REGISTERED NURSE, LABOR & DELIVERY, CHARLOTTE, NC
CAROLINAS MEDICAL CENTER - MAIN
FEBRUARY 2007 TO NOVEMBER 2007
Extremely busy high-risk labor and delivery unit. Having the privilege of being part of an
incredible team that delivers 7,000 babies a year. Intense situations allowed for great
experiences. In a unit with 8 laboring beds, 3 OBICU rooms, 2 operating rooms and 6 triage
rooms, a nurse becomes well rounded in her knowledge and experience.
REGISTERED NURSE, NEONATAL INTENSIVE CARE, NORFOLK, VA
CHILDREN’S HOSPITAL OF THE KINGS DAUGHTERS
MAY 2006 TO FEBRUARY 2007
The region’s largest critical care facility for newborns. A demanding and refined, 56 bed NICU
where quick timing and advanced knowledge is a necessity. This unit specializes in IUGR,
NEC, RDS, PPHN, extreme prematurity, intraventricular hemorrhage, ROP and many other.
EDUCATION UNIVERSITY OF TEXAS AT ARLINGTON, ARLINGTON, TX
BACHELORS OF SCIENCE IN NURSING: RN TO BSN
Completing RN to BSN program. On track to be complete in Fall 2013. Current GPA of 3.273.
TIDEWATER COMMUNITY COLLEGE, PORTSMOUTH, VA
ASSOCIATES IN APPLIED SCIENCE: NURSING
Completed AAS in Nursing in May 2006. Graduating GPA of 3.124.
LICENSURE/ CERTIFIED CASE MANAGER CERTIFICATION – Eligible to sit for exam the beginning of
CERTIFICATIONS April 2013. Registered to take next available exam in August 2013.
ALABAMA – Completed requirements; awaiting final confirmation from state board.
GEORGIA – RN # 226339 – Active, expires 01/31/2014
FLORIDA – License # 9350429 – Active, expires 07/31/2014
OKLAHOMA – License # 107592 – Active, expires 01/31/2014
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PENNSYLVANIA – RN # 643601 – Active, expires 10/31/13
VIRGINIA – License # 643601 – Active, expires 01/31/15
PEDIATRIC ADVANCED LIFE SUPPORT, American Heart Association, expires 02/2014
REFERENCES AVAILABLE UPON REQUEST
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