Customer Service Sales
Resume:
Victoria Alley
Plano, TX. ***93
********.*****@*****.***
OBJECTIVE
Looking to obtain a position with a technical company in a call center environment utilizing my client and customer
service skills, passion for teamwork and drive for results.
CERTIFICATIONS
Currently working on CCENT, CCNA, ICOMM, IINS, Cisco SWITCH, and Cisco TSHOOT
PROFESSIONAL EXPERIENCE
Crossfit Round Rock
Administrator/Coach/Personal Trainer Round Rock, TX November 2011-Present
• Respond to member requests (verbal/written) about health and fitness goals and objectives
• Maintain inventory database and pricing for all merchandise and members
• Create and distribute quarterly Customer Satisfaction survey
• Review Customer Satisfaction results and create action plans for improvements
• Daily billing system review to ensure accuracy in payments and receivables
• Daily social media postings to promote gym and personal training
Allegiance Telecom Austin and Dallas, TX January 2001-November 2004
Technical skills gained through job:
Leadership/Management
TCP/IP model, ISDN, T1, T3, FTP, Telnet, and OSI model
Microsoft Windows, iOS, UNIX, Linux
Remedy Ticketing System
Inside Technician
• Respond to all NOC call outs within a specified area and contact the appropriate field staff to resolve a system problem
• Determine the cause of equipment failure using various types of complex test equipment
• Maintain accurate records of equipment assignments
• Maintain company vehicle and assigned equipment according to Allegiance technologies policy
• Follow up on all network related issues to ensure customer satisfaction
• Technician will be assigned to 24-hour "on call" duty to resolve any cell-related or customer issues
Customer Service Manager
• Establish specific metrics for key departments
• Engage company-wide participation
• Reduce monthly churn to 1% per month
• Establish Trouble Ticket through the Sale Support Team for effective customer support
• Troubleshoot and resolve customer complaints concerning technical problems with the system
• Train Account Executives to ensure Customer Service First values
• Develop and maintain a customer scorecard process and report to senior management on feedback and customer issue
Sales Engineer
• Develop and implement strategic sales plan to close orders and meet
• quarterly/annual sales revenue goals for assigned region while maintaining
• assigned territory and accounts
• Accompany Account Executives and Outside Sales Representatives on sales visits, perform site surveys, and make
product recommendations for voice, video and/or data solutions
• Provide necessary input and recommendations for telephony, video and data solutions
• Assist Outside Sales Representatives and Account Executives with determining customer requirements and developing
proposals
• Provide necessary input Interfaces with customers and vendors to ensure the integrity of Allegiance proposals
• Conduct site surveys to determine customer requirements and network compatibility for voice, video and/or data
solutions
• Remain current on technical information regarding Allegiance's telephony, data, or video products and services through
completion of required/recommended training program
OTHER WORK EXPERIENCE
Coach and Personal Trainer Round Rock and Dallas, TX November 2004-Present
• Build and develop customized training programs to meet individual needs
• Conduct classes ensuring group safety and maximizing fitness experience for students
• Build excellence in customer service by going above and beyond to make sure program is tailored to meet the
customer’s need.
SKILLS
• MS Office Proficient, Lotus and Basic Spanish Skills, Management training, T1, T3, Microsoft networking, and
Remedy
EDUCATION
• Currently enrolled in Business courses at Austin Community College online.
• Currently enrolled in Cisco certifications courses at IT University Online
Contact this candidate