Manager Customer Service

Marcella Rodgers, MBA, CSSGB

**** **** **** **** 404-***-****

Atlanta, Georgia 30339 ********@*****.***

OBJECTIVE

Seeking a challenging leadership opportunity that will utilize my skills in

operations, logistics, purchasing, contract negotiations and administrative

management.

SUMMARY OF QUALIFICATIONS

A self-motivated, results-driven, and career-minded professional, offering

extensive experience in the areas of operations, logistics, and

administrative management and oversight services in the military and public

sectors. Ability to manage risks along multiple lines to oversee efficient

operations while meeting the vision of senior level leadership. Proven

ability to be a corporate steward interacting with and assisting multiple

levels of management, corporate vendors and diverse cultural audiences in

visibly high - tempo environments. Passionate about operational integrity

and quality service of an organization while assisting in the meeting and

exceeding of corporate goals.

AREAS OF EXPERTISE

Logistics Management Inventory Control Purchasing

Supply Chain Operations Materials Management Safety

Cost Reductions

Project Management Vendor Management Conflict Resolution

Client Needs Analysis Procurement Quality Control

Negotiations Risk Management

EDUCATION

Masters of Business Administration, Management

Saint Leo University, Saint Leo, Florida

Bachelor of Arts, Business Administration

Saint Leo University, Saint Leo, Florida

Six Sigma Green Belt Certificate Program

Villanova University, Villanova, Pennsylvania

Certified Purchasing and Inventory Management (CPIM) - In Progress

APICS, Atlanta, Georgia

PROFESSIONAL EXPERIENCE

Logistics Manager Dillard's, Inc., Atlanta, GA November 2012 -

Present

. Acts as assistant buy purchasing materials, equipment, supplies and

services in accordance with prescribed purchasing regulations and

procedures. Evaluates vendors to ensure quality products are on time

and at cost.

. Sources new vendors and contractors to maintain competitive cost

integrity and to ensure that contractor/vendor relationships are kept

at the utmost professional level.

. Acts as the face of the company to the suppliers, and the face of the

suppliers to the user departments and is personally responsible for

managing the relationship and performance of each supplier. Sources

and approves the placement of orders for maintaining predetermined

inventory levels.

. Educates personnel on proper handling of merchandise processing to

include shipping, receiving, and storage management. Establishes

inventory control mechanisms to monitor compliance of Supply Chain

practices to the budget in all operations departments.

Operations Manager Kraft Foods, Champaign, IL May 2011 - May 2012

. Supervised 65 hourly employees, providing leadership, direction, and

development to team members through the use of empowerment techniques

such as, team building activities, on the job coaching, and continuous

improvement initiatives.

. Responsible for achieving productivity, efficiency, customer service,

cost, quality, and safety business objectives in accordance corporate

standards.

. Provided strategic direction and assumed role and responsibilities of

Business Unit Manager.

Operations Manager U.S. Army, Decatur, GA July 2003 - August 2010

. Managed U.S. Army Logistics School, where I planned, scheduled,

managed all administrative duties for delivery of 6 occupational

specialties comprising 130 instructors spanning a 6 state region.

. Managed training calendar and instructor roster scheduling to ensure

appropriate resource coverage for 100 classes, resulting in 1,100

graduates in a fiscal year.

. Directed cross-functional teams in the design, development,

implementation, and management of small to large sized projects.

. Spearheaded a Quality Assurance program as a subject matter expert

(SME) to ensure adherence to organizational policies and procedures.

Logistics Manager U.S. Army, Killeen, TX July 2002 - July 2003

. Directed support operations in preparing 5 companies to become fully

functional and operational for deployment to Korea by spearheading,

planning, coordinating, and executing issuance of 3M+ in equipment.

. Supervised, trained, and mentored a 7 member logistical team in the

carrying out of the tasks associated with maintenance accounts,

receivables, inventory management, supply issuance, and other

logistical services.

. Oversaw and monitored procurement of all expendable/ non-expendable and

durable supplies needed to sustain 200+ personnel.

. Managed property identification, storage techniques, and stock location

based on turnover, environmental factors, and physical capabilities of

facility.

. Monitored complex cataloging and data entries to ensure the accuracy of

manifests/invoices in comparison to incoming and outgoing shipments.

Logistics Operations Manager U.S. Army, Petersburg, VA February 2001 -

July 2002

. Served as organization expert in the areas of supply operations,

equipment readiness, transportation, property accountability, and

customer service.

. Managed organization's annual budget allocated for the purchase of

expendable office equipment and supplies.

. Developed and implemented a supply cross training program for non-

skilled personnel serving in supply positions in the appropriate

approaches to logistics and supply chain protocol.

. Improved account management by 98% through the implementation of a

streamlined purchasing system.

Key Achievements

. Five commendable ratings during organizational staff inspection

. Selected by management to lead Organization Inspection Program,

Training and Doctrine Command Equipment Survey Team, Command

Supply Discipline Program, Movement Supervisor, Site Improvement

Coordinator, and Transportation Coordinator

Human Resources Manager U.S. Army, Petersburg, VA April 1999 -

February 2001

. Supervised 50+ personnel and provided oversight in a diverse training

organization consisting of 10 occupational specialties and 12

developmental courses.

. Wrote and updated policy and procedural manuals used in the training of

personnel in organizational standards.

. Managed daily barracks maintenance and conducted inspections for 200+

personnel, ensured optimal performance through mentoring, counseling,

advising, and referrals to outside auxiliary support services.

Key Achievements

. Zero safety incidents during rating period

. Achieved 94% first time goal for personnel taking end of course

testing

. Maintained 100% accountability of all assigned equipment

ent Coordinator, and Transportation Coordinator

able ratings during organizational staff inspection

References Available Upon Request

Contact this candidate