Thomas Kurilko

*** * *** ** *** *

Erie, PA *****

Phone: 814-***-****

Cell: 949-***-****

E-Mail: abq0y1@r.postjobfree.com

Summary

West Corp Took inbound calls from many companies.Customers call me about the infomacials seen on TV.I had a high sales ratio.

2004 to 2012

I worked at sears customer dept looking up accounts that do not have extended sales agreements and passed the information on to outbound telemarketers

2001 to 2004

Valentinos

I done dishwashing,plus janitorial work

1999 to 2001

Done electrical construction

1990 to 1999

Skilled [<Job Title>] committed to addressing customer concerns with speed, accuracy and professionalism.

Highlights

I have several years customer service exp.Both at west corp and at sears.I am a ham radio operator,too.

Accomplishments

University of Illinois at Chicago,IL

accounting,computer science,etc

Richard Dailey College

Business management,math,data processing,etc

I also have electrical exp

Managed call flow with up to [<number>] calls in queue per minute. several per minute

Exceeded corporate target for customer satisfaction for [<number>] months in a row.12

Exceeded corporate target for customer satisfaction for [<number>] months in a row.Promoted to Call Center Manager in [<year>].

Experience

March 2005 to May 2012

west corporation Erie, PA

Sales Agent

Made reasonable procedure exceptions to accommodate unusual customer requests.Yes both excellent customers and Irriate one too.

Education

university of Ill Chicage, IL

Associate of Science electrical engineering

Member of [<Club Name>] Club

Radio Associates of Erie

Radio Forum

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