Customer Service Project Manager
Resume:
Janis S. Staten
***********@***.***
Charlotte, NC 282**-***-***-
Summary of Qualifications
Oracle Trainer/Project Manager with over 30 years IT experience.
Commendations for performance excellence from DoD Commanding Officers
throughout career. Three years TRICARE DMHRSi system expertise, training
and deployment across the globe. Skilled at Training Development and
Delivery, Organization and Planning, Information Management,
Client/Employee Relations, Business Systems Analysis, and Government
Contract Management.
Engagement Experience
IR Technologies, Inc, Bethesda, MD 2009-2013
Technical Trainer/Consultant
Provided onsite instructor led training for Global Combat Support System-
Marine Corps (GCSS-MC) for Marines located at OCONUS and CONUS locations.
GCSS-MC is a customized version of the Oracle (11i) eBusiness Suites and is
being implemented throughout USMC Camps and is the tool used to track and
manage Inventory, Supply Chain Management and Planning activities. GCSS-MC
is the technology centerpiece of Logistics modernization for the Marines.
The curriculum includes Inventory/Supply, Maintenance, Finance, Service,
Planner, Approver, Reports, System Administration and Commander's Class.
The courses reside on the Mobile Training Suites (MTSs) that contain the
GCSS-MC curriculum, including pre-installed Oracle User Productivity Kits
(UPKs) which are the programs set up to deliver the training. Classes are
set up and programmed for a maximum of 20 students.
U. S. Information Technologies, Falls Church, VA 2007-2009
Technical Trainer
Provided management and logistic training support onsite at TRICARE Medical
Treatment Facilities world-wide. Delivered instruction for customized
Oracle eBusiness Suite modules including Manpower, Human Resources, Labor
Cost Assignment, Education and Training, and Readiness for the Defense
Medical Human Resource System internet (DMHRSi) system. Trained service
specific modules for the Army, Navy, and Air Force on DMHRSi in the
continental United States, Hawaii, Portugal, Guam, Germany, England, Italy,
and Japan.
TRICARE DMHRSi - U.S. Army Rollout
Delivered DMHRSi training to a total of 10 sites, including 3 major Army
Medical Centers (BAMC, San Antonio, TX, Walter Reed, DC and Tripler,
Honolulu, HI and other sites include Ft. Jackson, Columbia, SC, Ft.
Irwin, CA, Ft. Leavenworth, KS, Ft. Sill, OK, Ft. Knox, KY, Ft. Lee, VA,
and Heidelberg, Germany.
Received Commander's Coin for Excellence from Ft. Jackson, SC, USA DENTAC
Fort Knox, KY, Ft. Leavenworth, KS, and Ft. Sill, OK and received First
Sergeant's Coin for Excellence from DENTAC, Ft. Sill, OK and Coin of
Excellence from USA MEDDAC Heidelberg, Germany.
Received Commander's Certificate of Appreciation from Ft. Leavenworth,
KS, Tripler, Honolulu, HI, and Heidelberg, Germany for professionalism
and commitment in the deployment of the Defense Medical Human Resources
System internet (DMHRSi).
TRICARE DMHRSi - U.S. Navy Rollout
Delivered DMHRSi training to a total of 3 sites including 1 major Navy
Medical Center, Portsmouth, VA and other sites included Bremerton, WA and
NSHS, San Diego, CA.
Received Letter of Commendation from the Commander, Navy Medicine Support
Command, for outstanding performance of duties in support of the Navy
Medical Department by enabling the successful worldwide deployment of
DMHRSi.
TRICARE DMHRSi - U.S. Air Force Rollout
Delivered DMHRSi training to a total of 17 sites which includes Warren
AFB, WY, Hill AFB, UT, Little Rock AFB, AR, Seymour Johnson AFB, NC, Pope
AFB, NC, Lajes Field AFB, Portugal, Langley AFB, VA, Upwood RAF, England,
Lakenheath RAF, England, Geilenkirchen AB, Germany, Aviano AB, Italy,
Moody AFB, GA, Anderson AB, Guam, Misawa AB, Japan, and web training for
End of Month process for Fairchild AFB, Grand Forks AFB and Davis Monthan
AFB.
Wachovia Corporation, Charlotte, NC 1997-
2007
Vice President, Manager of Client Documentation and Tax Reporting
. Managed the Wholesale Operations Client Documentation Group supporting
Corporate and Investment Banking (CIB) business units.
. Managed the development, implementation, and maintenance of a Document
Tracking System.
. Coordinated with Compliance and outside counsel to develop and implement
Wachovia Securities and Wachovia Bank Documentation Policies.
. Served as the liaison between Credit, Legal and Compliance to ensure all
document requirements are met from a business risk rule and regulatory
requirements of the SEC and NASD.
. Implement best practices to ensure compliance with applicable rules,
regulations, and internal policies.
. Managed processes to obtain and track applicable documentation for six
major bank mergers.
. Managed the Customer Service and Documentation Groups in providing
outstanding customer service for inquiries and delivery and receipt of
appropriate new account and transactional documentation.
. Coordinated with appropriate groups to meet the Business Units' needs in
a timely manner and ensured all bank codes and standards were met.
. Managed the Tax Reporting Group responsible for 1099 and 1042-S year-end
reporting to the IRS.
First Union Corporation, Charlotte, NC 1995-1997
Assistant Facilities Manager
. Planned, coordinated and scheduled moves of Business Units within Capital
Markets (1,800 people; over 350,000 sq.ft.; over 22 phases)
Recipient of the 1996 Amy C. Hiley Award for Excellence
Comprehensive Technologies International Inc. (CIT) Fairfax, VA
1990-1995
Program Planning and Control Analyst
. Provided cost and data analysis for multi-billion dollar major defense
programs.
. Provided quarterly Defense Acquisition Executive Summaries and yearly
Selected Acquisition Reports for Department of Defense.
. Developed a warehouse training course with associated training aids for
the American Red Cross Disaster Services Headquarters for use with
volunteers nationwide.
. Delivered the warehouse training course to Red Cross volunteers in a
classroom environment.
STRATCON, INC., Herndon, VA 1989-1990
Training Consultant
. Provided customized office automation training to law firms in Chicago,
Boston, and New Haven, CT.
. Provided shoulder-to-shoulder troubleshooting as follow-on to the
training.
TENNESSEE VALLEY AUTHORITY, Arlington, VA 1983-1989
Administrative Manager
. Served as liaison between two government entities, the Tennessee Valley
Authority (TVA) and the U.S. Agency for International Development (AID),
for the Bioenergy Systems and Technology (BST) Project, resolving
conflicts on policy and procedures to ensure highest program results.
. Planned and coordinated international conference in Bangkok, Thailand.
. Supported energy projects in Jamaica, Philippines, Sudan, Costa Rica and
Indonesia.
. Coordinated the purchase of and shipment of agricultural equipment to
foreign countries, meeting deadlines for harvesting season.
. Planned and coordinated the U.S. Savings Bonds Campaign for 52,000
employees.
. Delivered enrollment seminars to various TVA organizations.
Education
Education, Free Will Baptist Bible College, Nashville, TN
Communications, University of Tennessee, Knoxville, TN
Conferences/Seminars/Training:
BAI USA PATRIOT Act, Anti-Money Laundering and OFAC Compliance Conferences
ABA Money Laundering Enforcement Seminar
Securities Operating Forum - Securities Processing
Bond Market Securities Lending and Repo Conferences
EEI Tax Reporting Conferences
Defense Medical Human Resource System Internet (DMHRSi)
Clearance:
DoD Secret
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