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Sales Customer Service

Location:
Florida
Posted:
April 06, 2013

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Resume:

M U RE LL D O NALD

c

**** ******* *******

St. Augustine, Florida 32084 abq0ws@r.postjobfree.com 858-***-****

SUMMARY

Visionary senior sales executive with 19+ years of success in medical, healthcare industry. Recognized as a

high achiever with exemplary dependability and business judgment with a proven track record of consistent

performance in diverse and challenging environments. Self-motivated with competitive drive, high energy

and excellent inter-personal skills. Areas of expertise include:

Consultative Selling Finance/Budgeting

• •

Negotiation Increasing market share

• •

Communication Training Seminars

• •

Business Development Problem Solving /Project Management

• •

PROFESSIONAL EXPERIENCE

MD SURGICAL, INC. Jan 2011 – Present

Independent Distributor Medical & Surgical Devices

Medical and surgical device distributor with target markets in, plastic and reconstructive surgery,

orthopedics, and general surgery instrumentation. MD Surgical has over 16 years of medical and

surgical experience delivering exceptional innovative products with outstanding customer service.

• Highly connected business development executive with 18 years of expertise in health care

sales including extensive experience in client relations development and account

management.

• Goal oriented professional skilled at increasing market share by providing strategic

direction with clients. Concentration on internal service quality, assuring client retention

and satisfaction.

• Expert at developing new business and expanding opportunities by forming strategic

partnerships to establish strong relationships.

• Goals include motivating and leading a highly productive and focused sales team by

training in line with corporate strategy and company mission.

SATORI WORLD MEDICAL Jan 2011– Jun 2011

A Global Healthcare Network

Director of Client Services Contract Position

• Manage all aspects of customer retention and satisfaction.

• Lead presentations and sales efforts to surgeons, and hospital administration.

• Support CEO in operating a world-class Global Healthcare Network and Medical Travel

Company.

• Developed Corporate Training Program.

• Expert in building start-up organizations.

• Responsible for developing and managing sales and client service departments.

AESCULAP Aug 2004 - Jan 2011

World’s largest surgical instrument manufacturer

Senior Surgical Sales Executive

Responsible for sales and growth of Aesculap’s North and Central Florida divisions. Implemented

sales and marketing functions such as sales, training, budgeting, forecasting, expense management,

pricing and managing sales pipelines.

• Achieved strong performance, exceeding sales objectives and quota, finished at 200% of

plan 2010, 115% to goal 2009, 106% to goal 2008. Consistently exceeded sales quota

2004-2010.

• Responsible for sales and growth of surgical instruments for several specialties including:

General Surgery, Urology, OB/GYN, ENT, Cardiovascular, Orthopedic, Plastic, Neuro and

Laparoscopic Surgery.

• Responsible for onsite evaluations and sales of complete line of surgical sterilization

containers, general instruments, laparoscopic instrumentation, implantable ligation

products, and disposables.

• Increased territory over 15% annually from 2007-2010, receiving President’s Quota

Achievement Awards 2008, 2009, 2010 for achieving annual quota of $900,000+.

• Sold and implemented PCMS (Procedure Cost Management System) enabling customers to

acquire instrumentation on a per-procedural basis including repairs, service and

maintenance of instruments.

• Responsible for sales and implementation of Aesculap’s Instrument Management System,

reducing sterile processing and materials management department cost through automation,

productivity enhancement and accurate asset tracking.

TELEFLEX MEDICAL 1995-2004

Parent Company of Weck Surgical and Pilling Surgical

Senior Surgical Sales Representative

Responsible for sales and growth of underperformance territories in Florida, California, and New

York to over 1.4 million in sales and over 100% of objective.

• Responsible for surgical equipment sales to hospitals, and surgery centers including the

following specialties: Cardiovascular, General Surgery, Laparoscopic, OB/GYN, Urology,

ENT, Orthopedic, and Neuro, and Plastic.

• Negotiated purchase agreements with IHN’s, GPO’s, Purchasing Administration, OR

Business Managers, Buyers, Hospital Administrators and Nurse Coordinators.

• Sold and performed on site clinical evaluations of disposable products including surgical

site wound closure products and disposable laparoscopic surgical instruments.

• Consistently awarded Presidents 100% Club Member achieving territory quota to over

100% of performance 1996, 1997, 1998, 1999, 2000, 2003.

EDUCATION and TRAINING

Flagler College, St. Augustine, FL. Major: Secondary Education, Minor: Biology, Medical Hands

–On Training Animal and Cadaver Labs 15 years, Complete Credentials including Bloodborne

Pathogens, Operating Room Protocol Certificate, and current vaccinations for hospital admittance.

RELATED SKILLS

• Business Software: Windows XP Professional including, PowerPoint, Microsoft

Word, Excel, Outlook, Access, Quicken, Office, Adobe, Socrates Media, Sony

Picture Utility, Explorer, AIM, Sales Force, Concur, Lotus, Notes, Blackberry

Manager, Flight Attendant Pan Am World Airlines



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