Customer Service Quality Assurance

Archa Desai

** ****** ****

Williston Park, NY **596

E-mail: *****.*****@*****.***

Phone: 516-***-****

Objective: To obtain a full time position in a positive learning working environment in which my teamwork, organizational, and

communication skills can be used to build a stronger more successful company with growth opportunities in the future.

Experience:

First Rehab Life, Great Neck, NY April 2011- October 2012

Receptionist/ Customer Service Department Assistant

• Responsible for operating a fifteen line switchboard, answering over 500 calls a day and organizing conference calls between

clients and brokers

• Liaison between brokers, policyholders, claimants, and claim examiners

• Research for brokers and clients regarding different policy questions

• Responsible for coordinating communication between branches as well as handling incoming and outgoing packages

• Complete daily administrative tasks

Versai Solutions Inc., Garden City, NY April 2009 – May 2010

Executive Assistant

• Scheduling appointments and meetings for CEO on a daily basis

• Provide clients and prospective clients with company and product information

• Responsible for collections and payments

• Responsible for taking notes during client meetings

• Managed quality assurance testing with clients

• Keeping track of daily, weekly and monthly petty cash, as well as depositing and withdrawing of funds

• Created itineraries for the CEO

Jones Apparel Group, New York, NY February 2008 – October 2008

Receptionist

• Responsible for operating a switchboard handling over 75 calls a day

• Maintained employee hours using Kronos with weekly analysis

• Contacted different vendors such as Fed Ex and trim suppliers to check on shipments

• Responsible for scheduling appointments and meetings with potential models

• Responsible for bookkeeping and proofreading reports

• Keeping the trim rooms and supply closets organized

• Complete daily administrative tasks

Education:

Nassau Community College

A. S., Business Management

Degree Date: August 2013

Skills:

• Proficient in all Microsoft Applications (Word, Excel, PowerPoint, Outlook)

• All Windows Operating Systems

• Trilingual (English, Hindi, Gujurati)

Referenced furnished upon request

Contact this candidate