Sales Representative

Ann Ward

Atlanta, GA *****

404-***-**** I *********@*******.***

Sales professional offering twelve years of experience within the telecom industry. Utilizes consultative and suggestive selling techniques within a telecom environment.

AT&T Corporation Kennesaw, GA

2000 - PRESENT

Team Lead, Consumer Sales and Support

Conducted peer-to-peer coaching to help develop co-workers to perform at a higher level of sales, customer satisfaction and overall productivity

Created and implemented sales contests to motivate the team and office in order to exceed performance objectives

Supervised Sales Associates whose primary responsibilities included sales of key products, billing inquiries, first level collections and account management

Sales Associate

Ensured company sales and service objectives are met by generating more than $100,000 in sales revenue annually

Resolved complex and sensitive issues for customers who had complaints or escalated matters

Cross-referenced with other departments and affiliates to ensure sales, billing and collection deadlines were properly negotiated and met to benefit the needs of the customer

Awards and Recognition

2010 “Simply the Best” Top Sales Award

2009 “Simply the Best” Top Sales Award

2007, 2008 Achieved Pinnacle Status as Sales Representative

2006 Achieved Pinnacle Status for top Cellular obtainment

2004 Achieved Pinnacle Status for top DSL obtainment

Software

CRM, RNS, BOCRIS, ROS, CLARIFY, I-STORE, and other proprietary programs for AT&T

Education

M.A., Appalachian State University

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