Manager Customer Service

William J Worden

**** *. ********* **

Janesville, WI 53548

Telephone: 608-***-****

Cell: 608-***-****

Email: ******@***.***

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Objective: To help a company reach a common goal of achievement. To grow within

the company by teaching and learning new processes then making changes

to improve all standards. To improve production and assist in lean

management practices to strengthen productivity and employee relations.

Experience:

9/1/12 - Still employed Akey Manufacturing 310 Old Hyw 11 Footville, WI

(Please do not contact) Shop Foreman – Metal Fabrication shop, Programming, sales, customer service

• Schedule work to be completed timely

• Learn Smart Cam Programming

• Customer / vendor liaison

• Sales

• Evaluating employee’s, interviewing, discipline, coaching

• Product improvement methods

• Inventory control and development

• Writing procedures & policies

• Blue print reading and evaluating

• Problem solving and customer resolution

• Assist owner in facility improvements

1//1/12 – 9/1/12 IMPF LLC Harvey St Beloit (1-847-***-****)

Production Manager -Tetra Pac food production & packaging

• Helped with transition – Kerry selling to IMPF LLC

• Trained in all areas of production

• Trained Fire Safety, GMP practices, Disaster action,

• Scheduling work force

• Customer / vendor liaison

• Evaluating employee’s, interviewing, discipline, coaching

• Product improvement methods

• Production improvement and efficiency

• Lean management, Temp service consultation in retaining employees

• Wrote company Policies, Procedures, GMP’s, SOP’s, standard practices

• FDA/USDA contact and consultation

• New product evaluation and development.

9/12/10 -12/30/12 Kerry Ingredients Harvey St Beloit (John Zehner-1-262-***-****)

First Shift Supervisor - Supervise Tetra Pac division in Beloit, WI

First worked through (Express Pros) temp service)

• Worked through temp service at beginning(express Pros)

• Hired on with Kerry,Helped with transition of owner ship to Kerry Inc

• Disciplined, Trained, coached employees

• Training and followed GMP practices, Safety practices, Corporate

policies and procedures,

• Wrote facility procedures, work instructions, SOP’s

• Assisted in maintenance related projects

• Assisted Production manager in project goals, Company goals

• Trained & coached 20 – 35 employees and 2 shifts

11/08- 6/4/10 H.H.A. Services, St. Clair Shores, MI (Dennis Felt -248-***-****)

Manager – Environmental Services (Wesley Willows-Rockford, ILL)

• Staffing all staff including Hiring, Firing, discipline, training

• Laundry linen & Clothing control for residents totaling around 500

• 3 separate Budgeting for upcoming year, and projections for next 4 years

• Resident/Condo cleaning and Sales of continuing cleaning

• Material control of cleaning supplies for 2 separate companies/Budgets

• Corporate reports to include employee hours/cost, budgets, laundry cost,

etc

4/4/05 -6/30/08 U.W. Hospital, 600 Highland av. Madison WI (Tom Peck-608-***-****)

Supervisor- Environmental Services

• Responsible for 25 employee’s directly and 200 employee’s indirectly

• Promoting, Staffing, Planning, Disciplining all staff

• Setup procedures, and adjusting hours for employee’s

• Customer liaison and supplier cleaning product liaison

• Plan and staff for special projects

• Inventory control for cleaning products

• In charge of snow crew for U.W. hospital sidewalks, including

maintaining equipment on monthly yearly basis

• Yearly budgeting for equipment, personnel with existing software

09/01/03 -12/30/04 Tibbies Fine Foods-Wise Guy’s Pub, Janesville, WI

Owner/Operator- Bar-Banquet –Restaurant (Sold Business)

• Hiring, Promoting, Staffing, Disciplining all staff

• Advertisement, Sales, Marketing of business

• Payroll, Insurance, State compliance

• Bartending, Cooking, Waiting, Maintenance

• Customer services

• Vendors negotiations, promoting bands

04/01/93 -8/1/03 Lear Seating Corporation (John McCrone -608-***-****)

Material supervisor 6 years / Quality Engineer-manager 4 years

• Responsible for expediting material in J.I.T environment

• Supervising 20 + union employee’s and training of employee’s

• Inventory control and cycle count including WIP program and RAF gun

use for relief of inventory

• Forklift, Overhead crane, and yard truck use.

• Contact and Quality control with over 50 suppliers related to weld

program

• Customer liaison with General Motors

• Traveling to various plants for improvement and control plans including

verification of PPAP and containment procedures.

• PPAP, Control chart, Process flow, SWI verification and documentation

• Blueprint reading, CMM analysis, verification and calibration of check

fixtures

• QS9000, ISO 9000 auditor, process flow auditor, SOP reviser/editor.

• Instrumental in Lean Management, KanBan, Pod building, 5 S

discipline,8 D customer / supplier resolution reporting.

• Safety Team member and facilitator of facility

Education:

2007-2008 Upper Iowa University

Public Administration – Bachelors degree (7 classes left to finish)

1991-1993 Blackhawk Technical College

Supervisory Management – (Certificate)

1977 - 1979 Craig High School

High School Diploma

Automotive/Forestry/Skilled trades/ Agriculture

Certificates:

QS9000 Internal Auditor, Lean Management training, Six Sigma (green Belt),

Dale Carnegie (development training), Lear Safety group training & facilitation,

Ryder drug & Alcohol abuse & misuse training, Humantech Ergonomic training,

and A.B.C. Fire & Safety training,

References:

• Carl Varga 1922 Myra Ave Janesville, WI 608-***-****)

• Roxanne Glick Milwaukee Ave Janesville, WI 608-***-****)

• Jeremy Schrab 10436 N Harold Brookfield, WI 608-***-****)

• Anthony Grant 429 Karen La. Clinton, WI 608-***-****)

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