Project Manager Management

STEVEN B. EDWARDS

P.O. Box **** • Reidsville, GA • 443-***-**** • *********@*****.***

Experienced Information Technology Director and Project Manager with strong technical expertise

coupled with dynamic leadership skills in all phases of program execution ranging from proposals,

negotiation through execution, delivery and sustainment.

SUMMARY KEY SKILLS

• Dynamic, Technology Director and • Lifecycle Project Management

Project/Program Manager with 18+ years of • Software/IT Network Management

experience leading highly complex projects for • Information Security

DoD, government and civilian organizations. • Process Reengineering

• Strong knowledge of IT Support environments • Global IT Strategy

for federal clients including help desk, network

• Military/Government Contracting

operations, and system support.

• Negotiations

• Expertise in Information Assurance (IA).

• Cost Savings

• Demonstrated strengths initiating, planning,

• Systems Integration/Consolidation

executing, controlling large scale projects on

• Operations & Technical Support Management

time and on budget.

• Budget/Timeline Management

• Able to identify and correct project constraints.

• Stakeholder Communications

• Skilled in providing leadership for diverse

• PMP Qualified

technical teams and subcontractors.

• CMMI for Development v1.3 qualified

• Ability to create strategies leading to new

business development.

• Open to relocation.

• Currently pursuing PMP Certification

PROFESSIONAL EXPERIENCE

DYNANET CORPORATION – Elkridge, Maryland

Dynanet Corporation, a results oriented company designed to assist customers in achieving their business goals through the

delivery of superior information technology solutions and operations.

Director of Infrastructure Services (July 2011 Sep 2012)

Provides contract Program/Project Management to the company’s multiple infrastructures and IT services related

contracts. Works closely with government executives to ensure contract performance and service levels are met in

accordance with SOW and PWS. Actively works within the corporate business development group to pursue and

obtain additional new business within the company’s core competencies.

CATAPULT TECHNOLOGY, LTD. – Bethesda, Maryland 2004 2011

Provides IT, security, and consulting services for comprehensive, quality technology solutions for the Federal government and

private sector.

Director, Corporate IT Services Division (2009 2011)

Continued

Provided Technical IT Direction on all matters related to Corporate IT infrastructure. Managed a team of 5 engineers

and 2 software developers maintaining 45 servers, multiple network devices and 100s of laptop/desktop computers at

multiple sites, both corporate and government. This position was directly responsible for security, detailed IT project

initiatives, Help Desk support for 750+ users nationally, Software development, Web support and ITIL compliance.

Recently this division was tasked with the responsibility for achieving ISO 20000 compliance at Corporate

Headquarters by June 2011. Additional responsibilities included, proposal management and writing in the areas of

Technical solutions, Operations and Maintenance, Program Management and IT Security.

STEVEN B. EDWARDS • Page 2

Senior Project Manager, General Services Administration (2007 2009)

Provided key leadership for a complex $200M enterprise consolidation program. This effort streamlined network,

server, and user support from 39 contracts to 1, providing more cost efficient cradle to grave, 24X7 technology

support for clients. Provided project management for 14 North American offices, Europe and Asia. Responsible for

managing 15 direct reports and 164 staff and subcontractors including engineers and local support technicians

providing tier 2/3 real time desktop/laptop/peripheral support to 17,000 global customers. Collaborated with federal

contracting office to ensure efforts match original statement of work (SOW) and additional scope is captured and

incorporated into contract modifications where required. During the 30 day transition period, enlisted 97% of

incumbent staff to remain on the project, maintaining institutional knowledge and continuity of operations. Managed

budgets with average monthly burn rate of $1.6M. Monitored project progress and determining and mitigating risks.

Key Achievements:

• Managed transition of 39 support contracts and 15 help desks to 1 centralized infrastructure support group with

375 global staff, supporting network, email, groupware, servers, storage area networks, and enterprise resource

management systems (ERPs).

• Met or exceeded all service level agreements (SLAs), achieving 90% of monetary incentives available to date.

• Developed 50+ ITIL compliant Standard Operating Procedures restructuring the approach and resources

supporting national infrastructure computing systems.

• Streamlined cross functional team tasking, ensuring performance improvements and accomplishing contracted

metrics.

• Leveraged current technology such as remote support in order to reduce staff and increase profit margins by

7.14% or $1.2M annually.

• Expanded contract tasking in T&M areas by 10%, managed the first option year award with additional $5M in

contract growth.

• Resolved an average of 400,000 service tickets (issues and change orders) annually.

CATAPULT TECHNOLOGY – Con’t

Deputy Program Manager (2004 2007)

Continued

Co authored proposal and bid for $49M performance based contract to implement a full scale IT service delivery

operation in 120 days with very aggressive service level agreements (SLAs) for the Department of State, Bureau of

Diplomatic Security. Managed 3 critical work streams, concurrent baselining of the environment, evaluation, and

recruiting of incumbent personnel and transition of operations from previous contractor within 30 days of award.

Consolidated multiple technology infrastructures, led cultural change, reduced backlogs, and completed staff

reductions. Received 93% award fee for successful transition.

Key Achievements:

• Completed technology consolidation on time and on budget, leading to refined operations across desktop

support, help desk, network infrastructure, applications, hardware, and server management functions.

• Decreased help desk wait times from hours to minutes resulting in higher award fees due to exceeding SLAs.

• Recommended and received funding for additional $800K annual regional engineering positions within State

Department annexes across the country.

• Created best practice SOPs in combination with enhanced technician administrative rights that allowed for 90%

of all issue calls to be resolved in the first attempt.

• Reduced staff from 80 to 54 associates, raising profitability through increased process efficiency.

STEVEN B. EDWARDS • Page 3

COMPUTER SCIENCES CORPORATION (CSC; Formerly DynCorp) – Washington, D.C. 2002 2004

Provides consulting, systems integration and design, IT and business process outsourcing and application development for

national and local governments.

Information Assurance Implementation Manager

Provided Management for Information Assurance (IA) Implementation Management to the Navy Enterprise Resource

Planning (ERP) program for DON CIO, NAVSEA, and Navy District Washington. Managed IT infrastructure and

developed NMCI requirements within a new commercial government facility on time and on budget. Collaborated

with Flag and SES level program managers to expedite the design and configuration for installation of NMCI services

within

CSC government facility in Arlington, Virginia. Directed all aspects of security for the program including

software/hardware selection, security installation, documentation, and penetration testing. Led management within

ERP for Foreign National Access process, Continuity of Operations and Disaster Recovery, incident response,

INFOCON, NMCI/Interim Secure solution, help desk implementation and management, and UNNPI deployment.

Key Achievements:

• Instrumental in developing the IA Strategy relative to congressional funding approval for initial

$500M program.

Continued

• Optimized technical engineering and IA Management to align 4 Navy pilot programs into 1 ERP

system using SAP Technology, resulting in $3M program cost savings.

• Pioneered a technical self help approach that reduced wait times from 1 year to less than 4 months.

Senior Principal Computer Systems Security Analyst DynCorp

Coordinated support for certification and accreditation of new and legacy computer systems for Security Division

Accreditation Unit, Federal Bureau of Investigation (FBI).

Key Achievement:

• Planned and executed the accreditation of 45 systems in just 3 months with no loss of service.

ADDITIONAL POSITIONS

TITAN SYSTEMS (Formerly Intermetrics and Averstar) – Washington, D.C. 1996 2003

Deputy Program Manager DynCorp Theater Systems Integration Office, Stuttgart, Germany

Provided project management leadership including contract execution, staffing and resource planning, customer

coordination, stakeholder communications, and help desk management. Monitored and tracked project life cycle.

Ensured successful delivery of key milestones. Coordinated Engineering, Fielding, Installation and Testing (EFI&T).

Program/Operations Manager: Led operations for DISA European Computer Emergency Response Team

(EURCERT) in Stuttgart, Germany. Managed program and operations for Intrusion Detection Systems (IDS) in the

European Theater of Operations. Directed the help desk, developed and implemented Standard Operating Procedures

(SOPs) in order to meet service level agreements. Supported 100,000+ end users, monitored 285 networks in 91

countries.

Information Assurance Representative: Coordinated defensive information operations and Information Assurance

(IA) expertise at Headquarters, U.S. Central Command (USCENTCOM), MacDill Air Force Base through the DISA

field office. Led a 60 person IA team in various locations throughout Southwest Asia.

INFOSEC Analyst: Provided engineering and technical support regarding security for hardware and software

applications in the DISA Continuity of Operations and Test Facility (DCTF). Co Managed help desk operations and

created robust standard operating procedures (SOPs).

STEVEN B. EDWARDS • Page 4

CAREER NOTE: Additional excellent experience as Independent Contractor and distinguished service culminating as

Chief, Joint Special Operations Airborne Communications, in the United States Air Force (USAF).

Continued

EDUCATION & CREDENTIALS

Project Management Training – Project Management Institute (35 hours)

Management Information Systems – Kennedy Western University

Communications Electronics – Community College of the Air Force

ITIL Foundations Certification in IT Service Management – ITIL

Certified Computer Emergency Response Team Manager – Carnegie Mellon University

CMMI for Development v1.3 Carnegie Mellon University

Proficient in MS Office, Project, ERP Systems

Continued

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