Sales Human Resources
Resume:
STEPHANI L. HENDERSON
LOS ANGELES, CA 90047
*******@*****.***
OBJECTIVE: A CHALLENGING POSITION IN ANY ASPECT OF
SALES/CUSTOMER RELATIONS
CAREER HIGHLIGHTS
2012-2013 - Sales Agent – BCA(Formerly BBB) - 310-***-****
• Cold call members of the business community to become members of the
BBB.
• Follow up tenaciously, to persuade uninterested parties to join the program.
2010-2012-Appointment Setter-ITS/Metro- 951-***-****
• Cold call business to business for traffic mitigation services on behalf of a
government agency.
• Research and develop a proprietary lead database.
• Contribute in doubling the revenue generated by department.
2006-2009-Sales Agent, Investors Business Daily, 800-***-**** (Sales)
• Market, telephonically, a publication for novice and experienced investors.
• Probe customers in order to present the investment newspaper as a solution
and enhancement to their financial interests.
• Create a need for this tool by explaining its multifaced uses.
2005-2006-Sales & Retention, Comcast (Now Time/Warner), 888-***-****
• Retain current cable customers who call to cancel their services.
• Probe to find customers’ true reason for canceling and then provide
pertinent, logical solutions.
• Compare, successfully, Comcast’s services, features, benefits, and pricing to
competitors.
2003-2005 - Sales Agent, Public Storage, 818-***-**** (Human Resources)
• Promoted as Operations Incharge, monitoring the status of 150 sales agents
on a second by second basis to ensure efficiency within the call center of the
Fortune 500 company.
• Utilize the consultative approach to convince customers to reserve now
rather than later.
• Guide prospective customers through the storage process while probing, in
order to offer the best deal, correct size, appropriate location, and gratifying
position within the building.
2001-2003-Outbound Sales, Visonex, 213-***-**** (Human Resources)
• Win back previous AT&T long distance customers.
• Calm hostile and resistant customers, while showing them the benefits of
returning to AT&T.
• Represent with integrity and sincerity, a myriad of calling plans to suit the
customers’ needs.
2001-2001-Cust Svc Rep, AT&T Broadband (Now Time Warner) 888-***-****
• Facilitate inbound callers with multifaceted billing, relocation and technical
assistance.
• Gain the confidence of irate customers and guide them through the
troubleshooting process.
• Convince customers that other AT&T products are worth trying.
2000-2001-Outbound Sales (Long Distance) Affinity Network 213-***-**** (Toni
El-Boushi)
• Manage 15 Network Analysts by monitoring, motivating, training, and
closing sales for them.
• Promoted to Closer based upon consistent above average sales.
• Develop a rapport that includes explaining the complexities of
telecommunication, while conveying a strong desire to earn and keep the
customers’ business.
1996-2000-Outbound Sales Manager, GTE CentraCom, 310-***-**** (Hal
Forster)
• Supervise ten appointment setters/inside salespersons, marketing additional
services and promotions to existing GTE business customers.
• Guide irate GTE business customers through the sometime complex and
lengthy process of solving their new technical problems, while remaining
calm and confident.
• Initiate and implement a viable telemarketing program, including a
successful sales strategy, while training, monitoring and motivating the
inside sales force.
1983-1992-Company Clerk U.S. Army (3yrs active, 6 yrs reserves) DD214 Upon
Request
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