Manager Management
Resume:
Tampa, Fl *****
www.IsilMustafa.com
****@***********.***
Brand Marketing / Continuous Improvement / Operations Management
A Six Sigma Black Belt, taking a lead role in operational and business
process improvement initiatives by performing market and operational
research to identify best practices, coach staff, and recommend new methods
or approaches to closing gaps in operating performance. I utilize
performance measurement tools and evidenced based data analysis to drive
greater efficiency and effectiveness in the work place. As a recognized top
performer, I want to exploit my talent, join your team, and provide
innovative solutions to your areas of concern while exceeding your
expectations.
Program Development
Sales & Brand Marketing
Operational & Market Research
Project Management
Staff Recruiting & Supervision
Work Flow/Process Improvement
Client/Vendor Relations
Consumer Service/Experience
Advanced Microsoft Office User
The Ohio State University
Max M. Fisher College of Business - 2006
B.S Business Administration & Operations Management; Supply Chain and
Purchasing
Villanova University
Six Sigma Black Belt - 2011
Walden University
Masters of Health Administration - 2013
BFG Communications, - Tampa, Florida
2006 - 2010
Program Manager, 2009 - 7/2010
Senior Market Manager, 2008 - 2009
Market Manager, 2006 - 2008
o Establish and maintain client relationships that encourage high client
satisfaction, drive account loyalty and cultivate strong customer
satisfaction
o Day-to-day management of operational processes and the implementation
of marketing strategies to ensure program objectives are fulfilled per
contractual requirements
o Define and analyze key performance indicators and program milestones
o Active and visible coach, providing continuous training to empower
employees as change agents: Coach staff in operational procedures,
consumer interaction, and the training of client representatives
o Supervision and audit of staff to ensure adherence of government
compliance and standard operating procedures
o Coordinate resources to ensure programs and projects have sufficient
means to exceed expectations
o Research opportunities for improvements, assist leadership with
prioritization, and work to establish efficient, cost-effective solutions
that support program goals. Achievements include but are not limited to:
. Collaborated with senior management on root-cause analysis of an
ineffective consumer engagement model. Resulted in an end-to-
end process redesign & system control checks.
. Participated in benchmarking SOP recruiting practices and an
inventory control system
. Conducted research on consumer satisfaction, product utilization &
brand awareness for the development of new products & update
current product line attributes
. Developed operating policies & procedures to reduce lead times and
marketing program cost
o Test new marketing strategies aligned with the competitive direction of
client's brand strategy
o Point of contact for all program issues (internal, external, and client
representatives)
o Negotiate contracts; expanding or adding new sales territories and
vendor contacts
o Manage administrative duties: office management, program budgets,
proposal writing, inventory forecasting & reconciliation, employee
schedules, payroll expenses, asset/document management, and delivering
training/client presentations
o Recognized as a Top Performer from 2007-2010
Countrywide Financial - Tampa, Florida
2006
Collateral Analyst
o Reviewed & provided analysis on non-conforming, government & equity
loans
o Valued collateral pledged by member & non-member borrowers to secure
line of credit
o Continuous improvement of daily processing to increase efficiencies
Turkish American Association of Columbus Ohio
2005 - 2006
Associate/Executive Decision Committee Board
o Community relations analysis & participated in cultural developmental
projects
o Supervised budget spending & solicited program funding
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