Customer Service High School

CHERYL A. WILLIAMS

**** ****** ***** • Raleigh, North Carolina 27610 • 919*904*4313• ******************@*****.***

OBJECTIVE

I am seeking the full-time position of Administrative Assistant with your company that will allow me to display my strong organization skills, accuracy and meticulous attention to detail; my ability to meet deadlines, excellent written and verbal communication skills, my knowledge of Microsoft Office, and my proficient coordination and customer service skills. I am also looking for a position that allows me to work as a positive team member or alone. The position must have the potential for growth.

EMPLOYMENT

DISPATCHER/CSR JULY 2012-PRESENT

Noble Resources of the Carolinas Raleigh, North Carolina

Answer incoming phone calls

Route and dispatch technicians using AS-400

Data entry using MS Excel

ASSET MANAGEMENT SPECIALIST AUGUST 2011-APRIL 2012

NetApp (via Premiere Communications & Consulting, Inc.) Durham, North Carolina

Oversee distribution of owned and leased equipment in warehouse

Enter equipment and parts into ELMS system

Inventory equipment and parts

Update inventory using Excel spreadsheet in NETS

Email managers updates and order status

ADD-ON REPLACEMENT (AOR) ADMINISTRATIVE COORDINATOR DECEMBER 2003-OCTOBER 2010

ARS Heating & Cooling ft. Rescue Rooter Raleigh, North Carolina

Oversee three administrative team members

Coordinate and schedule new estimates and installations

Answer and return phone calls

Data entry using SAS and AS-400 systems

Billing and A/R

Review and submit time sheets

Create spreadsheets for tracking, reporting, and scheduling using MS Excel

Maintain database

EDUCATION

BACHELOR OF SCIENCE BUSINESS/ MANAGEMENT

University of Phoenix Raleigh, North Carolina, 2013

HIGH SCHOOL DIPLOMA

Athens Drive Senior High School Raleigh, North Carolina, 1987

REFERENCES

Available upon request

Contact this candidate