Customer Service Technician

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EDUCATION

Atlanta Technical College

Associates Degree in Applied Sciences (Pharmacy Technology)

Registered Pharmacy Technician by SBOP, Certified Pharmacy Technician by

PTCB

FAKS Allied Health Center

CNA License (Certified Nursing Assistant)

CERTIFICATIONS AND TRANSFERRABLE QUALIFICATIONS

CPR & AED Certified Human Resource Management Visual Presentation

First Aid Certified Administrative Training

Data Entry 60wpm / 10-Key Customer Service Visuals Presentation

PROFESSIONAL HISTORY

08/2011 - 01/2012 Publix Super Market

Pharmacy Technician

. Assist the pharmacist with filing and labeling

. Answer telephones and call in prior authorizations

. Counting and dispensing medications

. Demonstrating knowledge on various drugs and drug guide

. Reconstitution of various medications

02/2007 - 06/2010 Uni-Health Post Acute Care-Brookhaven

Certified Nursing Assistant

. Lead CNA: Responsible for patient care and lead over

other CNA's

. Staffing Coordinator: Responsible for all nursing staff

schedules, new employee reference check,

Orientation for hire, and assisted HR with the payroll.

. Supply Clerk: Responsible for ordering and distributing

all nursing supplies to units and

Maintained respiratory machines and ensured billing to

the patient.

. Cleans, sterilizes, stores, prepares, and issues dressing

packs, treatment trays, and other supplies

. Performs any combination of following duties in care of

patients in hospital, nursing home, or

other medical facility, under direction of nursing and

medical staff: Answers signal lights, bells,

or intercom system to determine patients' needs.

. Bathes, dresses, and undresses patients

. Transports patients, using wheelchair or wheeled cart, or

assists patients to walk.

. Changes bed linens, runs errands, directs visitors, and

answers telephone

. May assist in providing medical treatment and personal

care to patients in private home settings

and be designated Home Health Aide.

. Takes and records temperature, blood pressure, pulse and

respiration rates, and food and fluid

intake and output, as directed

References are available upon request.

Contact this candidate