Customer Service Human Resources

***** ******** **., #*** *****: (***)

***-****

Tustin, CA 92780 *****.********@*****.***

SONNY THOMAS

Senior Management Executive

Seeking a position to apply strong skills and the following outstanding

accomplishments:

. Record of consistent contributions to companies resulting in profits in

the millions of dollars.

. Skilled in general management, sales and production.

. Accustomed to P&L responsibility and facilitated several turn-around

situations resulting in significant cost savings and profit improvement.

. Intimately familiar with business organizations and restructuring, cost

reductions, finance and administration along with the creation of

ways/methods to improve overall profitability.

. Recognized as an inspirational leader, intuitive in identifying

problems, imaginative in finding and implementing solutions, strong

comprehension skills and accurate planning resulting in improved

profitability.

. Equipped to use latest management sciences utilizing computer programs.

RELATED PROFESSIONAL EXPERIENCE

Freelance/Operational Efficiencies

2009-Present

Working with Small Businesses to help improve overall

efficiencies/profitability as well as conducting an overall review of their

company/business plans and taking appropriate required action/action plans.

Vice President of Operations 2005 - 2009

Cabinets 2000, Inc., Norwalk, CA

Tasked with providing leadership to improve the daily operations of this

fast growing company that manufactures and installs kitchen cabinetry

throughout Southern California. Supervised overall operations including

Customer Service, Warehouse Operations, Human Resources, Manufacturing,

Production Scheduling, Inventory Control, All Outside Field Services,

Safety & Health, Collections and Company Legal matters.

. Developed operational policies/procedures; set up quality control and

final installation standards.

. Reorganized/streamlined customer service, human resources and production

. Helped to develop and maintain relationships with customer base; worked

with director of customer service to improve overall service levels.

. Worked with CFO to help improve collection results.

. Worked with management team to develop and implement cost reduction

methods.

. Instrumental in developing a work safety program that achieved a $1

million savings in W/C premiums.

. Designated as the central coordinator of the supplier litigation

resulting in rework amounting to over $2 million in cost; coordinated

and documented all rework activities to assist in legal resolution.

. Developed and implemented an effective return-to-stock policy that

documented all returns, responsibility, corrective action, etc.;

demonstrating need to address quality issues.

. Developed and implemented a corporate back charge policy that prevented

builders from charging the company for items that were not our

responsibility.

. Developed and implemented a final installation checklist for field

service management for all installations before builders were contacted,

ensuring installation quality.

. Developed and implemented customer service policies and procedure as

well as an audit trail to ensure that service technicians were

delivering top quality service.

. Completed and closed several major projects that were in litigation,

saving company millions of dollars in legal costs; worked directly with

builder representatives to schedule, assign work and complete and

procure builder sign off and release from liability.

. Worked with safety coordinator and developed key safety policies and

procedures that reduced company premium cost for Workers' Compensation

insurance by $1.5 million annually; instrumental in reducing claim

severity by 82% and indemnity cases by 75%.

. Developed and implemented a state-of-the-art fraudulent claims

prevention program for Workers' Compensation-related claims, adopted by

several of the medical clinics that were utilized.

. Instrumental in achieving a 95% favorable ratio in fighting contested

unemployment claims by supplying key documentation and information that

would support our objections to a claim.

SONNY THOMAS, Page Two Phone: 714-***-****

Chief Operating Officer 2000 - 2004

High End Products, Santa Ana, CA

Directed operations for this company that manufactures motorcycle

accessories (seats and seat covers) for OEM, corporate accounts and bike

builders including all major manufacturers. Supervised overall operations

that included manufacturing, QC, Warehouse Operations, Purchasing,

Production Scheduling, Customer Service, Sales, Human Resources as well as

overall P&L responsibility.

. Developed operational policies/procedures that improved profitability by

19%.

. Reorganized and restructured the company upon initial hiring.

. Helped to develop and maintain relationship with Harley-Davidson who

became our number one customer.

. Set up QC standards and controls that improved overall quality by 40%.

. Worked with banks/financial institutions to develop partnerships to

achieve goals/objectives.

. Implemented cost reduction methods and reduced coast of materials by

procuring multiple vendor base.

Vice President of Operations 1999 - 2000

Partyline Rentals & Sales, Glendale, CA

Supervised all operations in multiple facilities for company in the special

events industry which rents out equipment, supplies (i.e., tables, chairs,

heaters, canopies, etc.). Tasked with conducting a complete business

review/evaluation of major losses in profitability. Recommended and led the

field in corrective action to streamline and shut down all facilities at

owner's request.

. Re-engineered the corporation and implemented cost saving measures of $3

million in less than one year.

. Eliminated unnecessary waste in labor/efficiencies and improved overall

operating methods.

. Restructured the business and developed operational strategies and ways

to reduce overall costs.

. Worked with outside Bankers/CPAs and lawyers to get company in a

position to achieve owner's objective.

Vice President and Chief Operating Officer 1996 - 1999

ENJOY FOODS INTERNATIONAL-Fontana, CA

Recruited as Vice President of Manufacturing by this fast growing company

that manufactures and processes meat for the snack food industry.

Supervised all operations that included Sales, Engineering, Purchasing,

Quality Control, Finance and Administration. Promoted to COO in 1997.

. Re-engineered the company and implemented cost reduction methods

resulting in $5 million annual savings

. Implemented work simplification methods to reduce operating cost by 39%.

. Developed strategies to procure additional vendors and work with

existing vendors to reduce freight, raw material and finished goods cost

by 25% annually.

. Worked with outside contractors to develop energy cost savings methods

for utilities.

. Restructured business/administration workflows to reduce staffing level

requirements by 16%.

. Implemented a Total Quality Control Program that improved quality by 20%

the first year.

. Worked with Bankers/CPAs to secure corporate loans, improve all

financial reporting, strategies, etc.

. Developed employee/supervisor/management training/development program to

improve overall quality and service to the customer.

. Assigned by the Chairman of the Board to streamline the corporation;

achieved objective with honors and profitability along with the

management team chosen.

EDUCATION AND TRAINING

Courses in Business Administration, Long Beach City College

Training in Personnel and Manufacturing Management, Management Consultant-

Unemployment/Workers' Compensation, Management Development, Re-Engineering

Corporations/Companies, Work Simplification Methods/Cost Reductions,

Finance/Administration/Business Turnarounds.

Contact this candidate