Customer Service Training

Sheri M. Richards

***** ******* **

Garrettsville, Ohio 44231

330-***-**** **************@*****.***

Objective: To secure a full time position as a Corporate Travel Agent with

the opportunity to work from home.

Experience: American Express One, Akron Ohio

July 1997-January 2002

Corporate Counselor, certified for International fares on both

Apollo and Sabre.

I had both systems at my desk, working on a 10 million dollar

account.

Extensive "Peer to Peer" and Customer Service training. Started

and finished

Many projects to save our clients money.

American Express One, Akron Ohio

December 1998-May 1999

American Express One 24-Hour Emergency Service Desk

Assisted corporate clients with any type of emergency they might

encounter.

Domestic and International reservations. Apollo CRS.

American Express One Travel School, Akron Ohio

July 1998-December 1999

Instructing a class of approximately 15 students for a career in

the travel industry.

Classes included accounting, geography, Apollo CRS, basic

reservation

procedures, building profiles, and customer service skills.

Allen Johnson Travel, Akron Ohio

May 1997-July 1997

New agency opening, helped Allen get the business up and

running. Building

profiles, setting up quick keys, training new recruits, speeding

profitability.

Carlson Wagonlit Travel, Akron Ohio

1994-1997

Corporate Counselor, used System One and Apollo CRS for both

domestic and

international reservations.

Portage Travel Service, Kent Ohio

1987-1994

Travel Counselor. Worldspan, System One and Apollo CRS (our

owner kept

switching). I started out as a leisure agent and it didn't

take me long to find that

I loved the fast paced world of corporate travel! I worked very

closely with Kent

State University. I did 50% of the Athletic Department's

team/group travel.

Skills: Extensive customer service training. Experience on Sabre,

Apollo, System One

CRS systems. SAP customer service training as well. I have

the ability to work

on my own, or with a group. Very well organized.

Interests: I enjoy motorcycling. I work part-time for the Ohio Department

of Public Safety

as a Motorcycle Safety Instructor. I also enjoy spending time

with my husband,

our horses and our dog.

Contact this candidate