Manager Customer Service

Eric Mitchell

*** ******** ** *** *** Rose Hill, VA 24281 Phone# 865-***-****

Objective

OBTAIN A CHALLENGING POSITION IN BUSINESS WHERE I CAN

SIMULTANEOUSLY CONTRIBUTE TO THE SUCCESS OF THE COMPANY AND

MY ASSOCIATES WITH MY LEADERSHIP EXPERIENCE AS WELL AS

ENHANCE MY PROFESSIONAL AND PERSONAL GROWTH.

Employment

CUSTOMER SERVICE REPRESENTATIVE

MAY 09-

OCTOBER 12

Kentucky Utilities

48 KU Drive Fourmile, KY 40939

Currently I am working as a CSR for KU, which is a part of

E.ON, the worlds' largest investor-owned utility company. I

have been trained for various services that we provide

including move orders, reconnects and outage calls. I also

process credit and billings calls, as well as respond to

customers' questions, concerns and requests via email. As

part of my job duties I am required to be on call 24/7 for

unexpected occurrences.

ASSISTANT MANAGER APRIL O5-MAY 09

World Finance 641 Broad St Augusta, GA 30901

As an assistant manager I evaluated authorized or recommend

approval of consumer loans. I also advised borrowers on

financial status and methods of payments and collections. I

processed credit applications and credit reports and also

process and file taxes during tax season and continuous tax

training during the tax off season. Part of my

responsibilities included personal property repossessions

as well as vehicle repossessions.

Manager

August 02-April 05

Security Finance 1631 Gordon Highway Suite 6 Augusta, GA

30906

Approve loans for clients as well as loan approval

employees with lower credit limits. Meet with applicants to

obtain information for loan applications and to answer

questions about the process. Analyze applicants' financial

status, credit, and property evaluations to determine

feasibility of granting loans. Explain to customers the

different types of loans and credit options that are

available, as well as the terms of those services. Also

process and file all forms of taxes.

Call Center Manager

March 98-April 02

Civic Development Group

630 Center West Parkway Augusta, GA 30904

Oversee the operations of the entire call center. Monitor

inbound and outbound calls for quality assurance... Provide

training classes for employees and office staff. Conduct

employee evaluations for pay raises or disciplinary

actions. Conduct interviews for employment, monitor office

emails, and keep daily logs. Make schedules for all

employees and monitor the office budget for supplies.

Maintain company standards on a daily basis.

Education

CLINCH VALLEY COLLEGE YEARS ATTENDED 1992-1994

DBA University of Virginia Wise, VA

Major in Business Management, Minor in Accounting

Lee High School Years Attended 1988-1992

High School Ben Hur, VA

General Studies along with Advanced English and Math

Contact this candidate