Manager Training
Resume:
NAME: Gilbert W. Hebbert E
ADDRESS: Moeciu de Sus;No.7;Brasov;Romania
EMAIL: *******@*****.***
Tel #:+407********/ +813-***-****(roaming)
QUALIFICATIONS
SUMMARY
QUALIFICATIONS
1. Proven ability to effectively interact with people of diverse socioeconomic, cultural, and ethnic backgrounds.
2. Service oriented style with professional presentations skills.
3. Effective written and verbal communication skills.
4. Excellent organizational, interpersonal and administrative skills.
5. Proficient in Microsoft Word, Excel, Access, PowerPoint, Internet.
6. Motivated and self directed over 14 year tenure in Cruise Lines, Hotel Industries; accustomed to multicultural environments.
7. Performance history reflects proven leadership, on-going promotions.
8. Exceeding company standards, through job knowledge and ability to supervise, train and motivate staff.
9. Familiar with regulations governing health and hygiene standards; United States Public Health, sea survival; evacuation procedures; crowd management and general maintenance and refurbishment.
10. Team player with strong people skills; very professional with high standards of conduct; well organized and able to effectively handle the coordination of multiple tasks.
11. Personal strengths; enthusiastic attitude, hands on facilitator and willing to go that extra mile.
RELEVANT SKILLS Possess well developed knowledge and experience in the following areas:
1. Hotel management
2. Customer Services
3. Problem Resolution skills
4. Supervising and Training Staff
5. Budgeting
6. Purchasing
7. Employee Relation
8. Motivating and Teambuilding
9. Inventory Control
EDUCATION High School-“Alba Hooker D”-1986-1990;
University Degree-“Technologic Institute of Grenada Nicaragua”-1990-1994;
PROFESSIONAL Have completed certified training programs in the following:
TRAINING
1. Hotel Management
2. Complaints Handling
3. Instructional Techniques
4. Train the Trainer
5. Care Team training
6. STCW-Certificates
7. Organizing Training
8. Health Safety Hygiene
9. Crowd and Crisis Management
10. Chemical Management
11. Sanitation Health Improvements
12. Firefighting Hose Extinguishers
13. USPH Course
14. Forklift Training (Train the Trainer certificate)
EMPLOYMENT
HISTORY
Carnival Cruise lines
Housekeeping Manager – Present Position
Directs and guides the Housekeeping and Laundry Departments in providing the highest levels of comfort and hospitality to guests and ensures impeccable standards of cleanliness and hygiene in all Hotel area as per standards, thereby achieving maximum guest satisfaction and organizational profitability, in atmosphere of high employee morale. Promotes a helpful and professional image to the Guest; Anticipates the Guests needs and in turn enhance Guest satisfaction; Gives full co-operation to any Department requiring assistance in a prompt, caring and helpful manner; Organizes, directs and controls Housekeeping and Laundry staff; Controls ongoing training programs for all job function; Conducts inspections of all hotel area; Responsible for upkeep of guest Staterooms, Public areas, Open Deck, Corridors and Hallways, fixture and equipment in rooms and public area; Prepares quarterly and annual budgets; Maintains good will, sense of fairness and open door policy towards employees; Creates positive guest experience; Observes all hotel regulations, policies and procedures; Directs and guides the Housekeeping and Laundry in improving job performance and guest satisfaction.
Work Experience:
Housekeeping Manager-2005-2012;
Housekeeping Manager(Act)-2004-2005;
Senior Asst. Manager Housekeeping – 2003 – 2004;
Assistant Housekeeping Manager – 2001 – 2004;
Assistant Housekeeping Manager – Trainee- 2000 -2001.
Some of the duties includes but not limited to:
1. Supervising, Training and motivating over 182 crew member within the department including Management Trainees, Floor Supervisors, Stateroom Stewards, Assistant Stateroom Stewards and Hotel Stewards/ess
2. Ensuring the overall cleanliness of stateroom and ship on a whole
3. Budget and Inventory Controls for department
4. Inspection of ships ensuring Housekeeping standards maintained at the highest levels
5. Training of Housekeeping personnel on company’s procedures and standards.
REFERENCES: Steven Madrid
CCL Shipboard Human Resources
Carnival Cruise Lines/Shipboard HR
3655 NW, 87th Avenue
Miami Florida 33178
P:305-***-**** Ext. 12091 / DL 305-***-****
Ian Smith
VP Hotel Operation
Carnival Cruise Lines
3655 NW, 87th Avenue
Miami Florida
33178-2428
Tel # 305-***-****, Ext# 12117
E-mail: ******@********.***
Amanda Martinez
Sr. Housekeeping Manager (Fleet)
Carnival Cruise Lines
3655 NW, 87th Avenue
Miami Florida
33178-2428
Tel # 305-***-****, Ext# 12117
E-mail: **********@********.***
Contact this candidate