Customer Service Management

PRASHANT H DEVAT HA LA.

P RASHANT

: H .No.#*-*-647/A/91, Saibaba Nagar Colony, Shivam Road, Baghamberpet,

H yderabad-500013 91-984*******, +910**-********; :

devatla.prashanth @gmail.com

Seeking challenging assignments in Consulting, Operations management, Human

Resource and Banking with an organisation of repute.

P ROFESSIONAL PROF I LE

Nearly 5.4 y ears of experience in Health care, customer service, data processing, Last

associated with United Health Group . A dept in managing successful operations and

i mplementing procedures / service standards for attaining process excellence.

Resourceful at maintaining relationship with clients to achieve quality and service

norms by resolving their critical issues. Possess excellent interpersonal, communication

and organisational skills.

CAREER H IGL IG H TS

August 2011 to April 2012 with United Health Group

As a Claim Associate

Key Accountabilities

Working in a pilot batch of UNET Billing Team.

Processing of administrator related Documents like Invoices, Bill vs. Paid files,

TSO reports, and researching on Paid in advance related accounts.

Creation of highly confidential and critical 5500 reports.

Handling a dedicated mailbox for 5500A Erisa Requests.

Creation of SAP Reconciliation reports Quarterly.

Solving the queries related UNET Billing to internal and external clients.

July’08- To July 2011 w ith S tar Health A llied I nsurance Company

As a Sr. Claim Executive

Key Accountabilities

Claim submissions to be processed.

Verifying all documents required for Claim Settlement.

Gathering the required details when a customer reports for a claim.

Verification of the bills and medical descriptions of the patients.

Transmit claims for payment or fur ther investigation

A ug’06- Jun’08 w ith Noah Solutions

As a Sr.Executive-Data Processing

Key Accountabilities

To research, analyze and collect the information over day-to-day f rom the data

centre.

To share the p rocess knowledge/updates w ith team members

Updating data w ithin a specified t imelines.

TO monitor the agents’ work progress and report their feed back to the supervisor.

To act as a Q C i f QCs’ work is not finished in time. (Including prepare the Quality

reports as well)

To conduct team meetings on process updates and other issues escalated by the

team

To perform Team lead activities

ACADEMIA

MBA ( H.R) From Mesco Institute of Management And Computer Sciences in

2011

BCOM (Computers) From Kakatiya University in 2006.

10+2 Completed From Board Of Intermediate Education in 2003

SSC Completed from Board Of Secondary Education in 2001.

I T Skills: A dvanced knowledge in MS - Office tools.

PROJECT: Stress Management on Employees

PERSONAL PRO F I L E

Date of Birth: 22nd Sep, 1982

L anguages known: E nglish, H indi, Telugu

References: Available on request

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