Quality Assurance Manager

LAURA S JOHNSON

**** *** **** ****

Memphis, TN *8118

Phone 901-***-****

Email: ********@*****.***

Objective

To obtain a responsible position where my skills and knowledge will have valuable application

Experience

Catholic Charities/Dozier House Treatment Facility (10/2012-Current)

Memphis, TN

Provide safe environment for dual-diagnosed residents. Monitor facility for safety and quality assurance. Make decisions on as-needed basis when necessary. Perform duties as assigned according to Policies and Procedures.

Foundation Associates (2004-2010)

Memphis, TN

Residential Manager (Promotion 2007)

Residential Counselor

Provided safety and care for dual-diagnosed consumers. Facilitated groups, observed and documented daily behaviors, transported clients to Twelve-step meetings and other outside curriculum to enhance the treatment process, provided 1:1 attention when needed, consulted therapist and/or treatment team, and made team aware of any information necessary for support of the consumer. Areas of responsibilities also included but were not limited to: various reports, budgeting of household finances, and preparation for state inspections. Various trainings attended including Cognitive Behavioral Training, Motivational interviewing, HIV/AIDS Training, and Health Care Training with focus on HIPPA/Confidentiality.

Project WIT (2000 – 2003)

Memphis, TN

Monitor/Counselor

Documented daily journals for each client, provided 1:1 counseling for clients, collaborated with clients to develop treatment plans, made referrals to community resources, scheduled and provided transportation and met with probation officers to provide information on clients progress or lack of progress while adhering to HIPPA and confidentiality policies.

Synergy Foundation (1997-2000)

Memphis, TN

Rehabilitation Technician

Assisted Counselors with Intake Monitored daily schedule, accompanied residents to

community events, monitored building and grounds. Facilitated groups and performed

duties as assigned.

Education:

Argosy University (expected graduation 2013) Psychology Major with minor in Counseling Southwest Community College (1995) Certification in Substance Abuse Counseling

Calvary Street Ministry /Homeless Case Manager Internship (1995)

Memphis Urban League Computer Training Center (1991)

Memphis Vocational Technical School (1988) Office Procedures

References Available Upon Request:

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