Store Manager
Resume:
JEFF COATES
***** **** *********, ********, ******* 85392
****.******@*****.***
DISTRICT MANAGER STORE MANAGER
QUALIFICATIONS PROFILE
Results-oriented, versatile, and highly reliable manager, with proven track record of success in evaluating and improving processes, boosting revenues, reducing costs, and increasing customer base of the organization
Offer unsurpassed leadership and management expertise in leading, motivating, and coaching teams to achieve goals and peak performance. Demonstrate flexibility in effectively working independently or as part of a team as well as in maintaining composure and professionalism amidst stressful and dynamic environments. Frequently receive request and recognition from others for effectively identifying and addressing difficult errors and resolving conflict. Exemplify unparalleled dedication in offering optimal service to customers by gathering and taking advantage of up-to-date information regarding business trends.
CORE COMPETENCIES
District and Store Management
Operations Management
Training Facilitation
Human Resource Function
Administration Service
Quality Control
Regulatory Compliance
Policy and Procedure Implementation
Report Generation and Presentation
PROFESSIONAL EXPERIENCE
CHECKMATE (2002–PRESENT)
Store Manager - Avondale, AZ 2004–Present
- Carry out all managerial duties, including hiring, training, scheduling, ensuring quality, resolving problems and customer issues, and evaluating processes.
- Convey information to employees regarding company policies.
- Keenly supervise employee performance and inspire them to reach sales goals and win several sales competitions.
- Render expert oversight to the entire store operations, which include auditing of customer loan files to ensure compliance with underwriting requirements and regulating store cash levels.
- Guarantee complete adherence to the Bank Secrecy Act (BSA) and Anti-Money Laundering Act (AMLA).
- Create comprehensive report for the Accounting Department and for corporate auditing.
Notable Accomplishments:
- Adeptly handled more than $700K customer loan accounts and profitably grew store customer base by 25% over the last five years.
- Spearheaded the Avondale location toward becoming the top revenue-producing branch of the company.
- Received commendation as manager of the top revenue-generating store throughout Arizona in 2010 and in the entire company in 2011 and 2012.
Assistant Store Manager - Mesa, AZ 2002–2004
- Ensured the delivery of exceptional customer service within a high-pressure and fast-paced environment.
- Performed thorough analysis and audited all loan documentation to verify conformance with policies.
Notable Accomplishments:
- Earned promotion to direct the start-up operations of a brand new store location in 2004.
- Obtained Checkmate Employee of the Month in 2003.
RED WING SHOES STORES (2001–2002)
General Manager - Phoenix, AZ
- Took full management responsibility over the entire operations of two store locations, including inventory.
- Effectively facilitated the training and coaching of sales staff; generated and presented detailed report to company owner.
Notable Accomplishment:
- Acquired and managed new and existing corporate safety shoe accounts.
EDUCATION
Bachelor of Science in Business, Minor in Management: 2011
Western International University, Phoenix, AZ
PROFESSIONAL TRAINING
Preventing Harassment in the Workplace Training - ADP–Online
Contact this candidate