Software Network

EMMANUEL OLUBODE

***** *. ********* ** ****: 720-***-****

Denver, CO. 80014

********@*****.***

Insightful, results-driven, and IT professional with strong will for success; seeking information

technology position that will challenge technical, communication and analytical skills.

TECHNICAL SKILLS

Computer Forensic Technology (Computer Fraud Investigation).

Network and Systems Security.

Cost Benefit Analysis Issues.

Data Integrity/Disaster Recovery/ Policy Planning/Implementation.

Risk Assessment/Impact Analysis. Technical Specifications Development.

Contingency Planning/ Network Functionality Ideal Assessment.

Network Topology Design/ Web Design Implementation and Development.

Microsoft Products (Active Directory, Security, Servers and others).

Data-processing and Back-ups.

Platforms: Windows 98/NT/2000/XP/WINDOWS 7/ Linux & Mac OS.

Networking: TCP/IP, IPX/SPX, SMS/SOL, Ethernet, Token Ring, FDDI, VPN, SSL, SSH,

SecureID, PGP, PKI, HIPPA, CFR-11, Blackberry and CISCO.

Languages: C, C++, MS SQL, ASP .NET, Java, JavaScript, VBScript, PHP, HTML, XML

Tools: Checkpoint Firewall, Norton Firewall and Ghost, McAfee/Norton Virus

Protection utilities, Network flight recorder. Microsoft Office Suite: Word,

Excel Access, PowerPoint, Microsoft Exchange, SharePoint, and FrontPage. MS Active

Directory, MS Server 2003 & 2008 R2, SCCM, Network Security, Network Troubleshooting, Web

Design, Hardware and Software Upgrades, Repairs, Installations, Novell (GroupWise), and

Database Management. Computer Forensic: Digital Intelligence, Hex-Ways, EN-Case,

FTK, Stenography.

ACHIEVEMENTS

Financed 85% of college expenses through scholarship (DMACC) and Work Study Program.

PROJECTS

• Computer Forensic: detailed analysis, determining and reporting computer fraud

and abuse.

• Designing MS directory service, Security for MS .NET, Novell (GroupWise), and MS .NET

Infrastructure.

• Implementing an SQL Database.

• Active directory, network design, web development and implementation.

• Implementing routing network topology (re-construction) and functional administration.

• New network servers setup, staging, install, network nodes connections, and supporting

PC based computers (hardware and software), user profile & configuration settings.

• Network firewall (NIPS, NIDS), proxy server, reverse proxy, and web security gateway/filter/block URL.

• Global positioning satellite support.

• Wireless infrastructure implementation.

• Performed remote desktop network operations.

• PC imaging using SCCM, updates and patches

• OS user profile security configuration and troubleshooting.

• Memory module and hard-drive reliability and quality testing.

WORK EXPERIENCE:

While seeking a full-time position or long term project,

I’m currently working on various free-lance projects with different agencies, such as Peak Systems, Teksystem and

many others.

July. 2012 --- Till Present

Desktop Support Technician:

Performing desktop support activities, and network support, application installation, server installation,

Wireless network implementation, application compatibility troubleshooting. PC upgrades and installation.

Troubleshooting network resource accesses, authentication and authorization (VPN, Citrix). Migrating MS Office

(Outlook) to new version, and many more support levels.

ALLIANCE-WOODGROUP ENGINEERING (UNITY DIVISION)

Jan. 2012 – June. 2012

Desktop Support Analyst:

Performed installation, re-imaging, configuration, and ongoing usability of desktop/laptop computers.

Assisted in application and OS deployment using SCCM, updates, patches and troubleshot Windows OS.

Worked to resolve technical problems with remote desktop support application to achieve (SLA).

Supported and maintained office printers including toners, drivers, software updated and vendor support calls.

Maintained a high level of knowledge on company’s indigenous applications and services.

Worked with software application vendors; served as a single point of contact for support, licensing, upgrades, as well

as managing tenure of specific business and technical applications.

Maintained order and security of software licenses.

Analyzed and documented technical issues following the incident management process.

Excellent understanding of network communication devises security and interworking protocols

including but not limited to IP, TCP, UDP, ICMP, Network Protocols, and VoIP.

Part of a two-man crew that upgraded network speed link from 1.5Mb - 6.0Mb.

Supported (VPN) authorization, proxy server, network firewall (NIDS and NIPS), web security, and authentication for

users, both intranet and internet for windows and Mac users.

Collaborated with other IT departments on assigned projects and issues.

Ensured that audio, visual and presentation facilities in meeting rooms are fully setup & functional.

Maintained high levels of confidentiality and information security, complying with the relevant

legislation and company’s relevant policies and procedures.

Constantly looked for ways to improve technologies, systems and procedures.

Helped and secured portable communication media of blackberry enterprise server for clients.

Configured, maintained, and migrated MS Outlook data files on a new desktop and laptop systems.

Supported blackberry, smart-phones, video conference, SharePoint, Symantec Enterprise vault, and Citrix clients’

assistance, and Cisco call-manager assistance.

DENVER HEALTH HOSPITAL via RIGHTSOURCING Inc.

Oct. 2011 - Oct. 2011

Desktop & Network Support Specialist:

Installed network devices.

Tested and verified network nodes could access resources at ease.

Staged PC (Migration), and tested for good & Operable functionality.

Installed printers, checked for good operation.

Re-imaged PC (for compatible OS).

Updated hospital digital and medical devices.

Updated software programs.

Break-fix of mobile cart devices/ Swaps.

Hardware and software inventory.

RENEWABLE - ENERGY - PROGRAM - ACC. LITTLETON, CO.

Feb. 2011 – Aug. 2011

Achieved a diploma in PV Seizing & Install Technician.

DISHMOBILITY NETWORK

(Meridian, Denver, CO.) via Technisource, Inc.

Subsidiary of Spherion. April 2009 – November 2010.

Desktop Technician, Desktop Support, and PC - Desktop/Tablet Repair (Re-Imaging) using SCCM and Remote

Helped created wireless network with the help of Verizon wireless.

Desktop Support application (WebEx), also, troubleshot Windows OS.

Helped developed, organized, and installed Windows OS with designated security profile with the aid of AD.

Reviewed and developed department systems and procedures for quality assurance.

Prepared and wrote the “How To” procedures for troubleshooting steps.

Performed administrative work and procedures (roles, functions, permission and rights).

Embarked on a broad range of technical skills to perform problem triage, and achieved high customer

service and satisfaction; corrective actions to restore functionality and avoid recurrences.

Troubleshot applications and hardware, application live break fix; hardware / permissions settings and installation.

Troubleshot wireless (Air Card) Internet Connection.

Assisted in implementing GPS web navigation system.

Re-imaged tablets for better installs using Sysprep method.

Managed wireless technologies, Windows OS configurations and support, ticketing systems and troubleshot web base

applications.

Answered, evaluated, and prioritized incoming telephone, voice mail, e-mail, and in-person requests for assistance

from users experiencing problems with hardware, software, networking, and other computer-related technologies.

Provided technical support and guidance through tier 2 support and worked with vendors to resolve tier 3 issues.

Monitored progress of problem resolution and initiated feedback to management and customers.

Frequent use of technical standard applications, principles, theories, concepts, and techniques.

Provided solutions to a variety of technical problems of moderate to complex.

BANK OF THE WEST

via VOLT WORKFORCE SOLUTIONS.

PC staging, network connections, servers install

and related hardware support. December, 2008 - March, 2009.

• PC Staging, connections and replacement of CPUs.

• UPS Battery Replacement.

• Network Management Card Replacement.

• Server Replacement and Script.

• Diagnosed and Repaired Hardware and Software Issues on Client PC’s using

approved Methods and Processes

• Installed hardware and Software for Clients.

• Installed/Configured/Repaired Network and Local Printers and PC Re-Imaging.

• Trained Clients on Basic Computer Knowledge.

• Communicated and Interacted as Required with End Users and Staff,

and addressed any Errors or Issues.

CO. STATE DEPT. OF HUMAN RESOURCES &

HOMESTEAD MANAGEMENT via TEK SYSTEMS:

Help Desk / PC Support & Management May, 2008 - December 2008.

• PC Upgrade: Assembly and Configuration.

• Data migration and software installs.

• Inventory tracking; hardware record-keeping

• Hard-Drive Wipes

• Installed Novell (GroupWise), and migrated user profile.

LEVEL3 COMMUNICATIONS via TEK SYSTEMS:

Help Desk / PC Support & IT Infrastructure,

Environment and IP Networking. Feb 2008 - May 2008.

• Applications used: Clarify, Apollo, Courion, 3Help, Siebel (6.3 & 7.8), OCSC, Oracle, ERAS, Anti Virus

(Trend Macro), IPASS, NetMeeting, Citrix, Eonet, MS Office, Exchange, Web-view and SecurID.

• Monitored and troubleshot network resource accesses (Permissions, Rights and Privileges)

• Troubleshot VPN connections and other authentication/authorization accesses. Established trouble tickets for

resolution of network servers.

• Monitored applications, servers, and network routes through “OVO” (Open View Operation).

• Passwords re-set, mapped drive file and folders accesses through MS Active Directory.

• Software install, troubleshot applications for network access, and helped with software configurations with

Windows and Mac.

• Managed and supported Microsoft Exchange application.

• Established telephone bridges for SEV 2 and 3 issues.

• Performed tier I, II, III levels of helpdesk operations satisfactorily and proficiently.

CO. STATE DEPT. OF HUMAN RESOURCES &

HOMESTEAD MANAGEMENT via TEK SYSTEMS:

Help Desk / PC Support & Management Oct. 2007 - Feb 2008.

• PC Upgrade. Assembly and configuration.

• Data migration and software installation.

• Inventory tracking and hardware record-keeping

• Hard Drive Wipes (Level 7)

• Installed Novell (GroupWise), and migrated user profile.

ECHOSTAR via TEK SYSTEMS:

Help Desk. July 2007-Oct 2007.

• Customer Support: Passwords re-set Files and Folders accesses through MS active directory. Software

Install, troubleshot network application access, and Software configurations.

• Established conference calls with Fix-Agents.

• Issued tickets to customers’ complicated issues and routed to appropriate work group.

• Established Telephone-Bridges amongst Fix-Agents for major network, software, or web-page incidents.

• Monitored and consistently documented Telephone-Bridge sessions and related ETA to stakeholders.

• Worked emails from customers to discern and resolute issues.

• Successfully carried out both Tier I, II and III responsibilities and recommended changes to management if

need be.

FORTRESS STAFFING:

JEFFERSON COUNTY SCHOOLS

Tech Support/Help Desk. February 2007- May 2007.

• Supported over 250 End-Users with Installations and Navigation of Software and application.

• Application installation and upgrade

• Hardware assessments support and report.

• Hardware and Software inventory keeping.

• Configuration of software and applications.

• Resolve I.S. issues and complicated integrated software.

• Maintenance of hardware and software.

• Troubleshot network problems.

• Re-organized network infrastructures.

• Designated files and folders access to students and staff by network map-drive through Novell Client for

MS App.

• Deployed anti-virus patch on the network.

• Installed & Configured Novell (GroupWise), and migrated user profile.

DES MOINES AREA COMMUNITY COLLEGE

Tech Support. July 2006-January 2007.

• Assisted over 2,200 End-Users: Account structures, usernames and password setup & re-set. Configured

logical drive on the remote shared server. Organized files and folders through MS active directory.

• Troubleshot network. Hardware, software and software security installation.

• Filtered calls from faculty personnel and properly answered questions in a professional manner.

• Organized and maintained files on students enrolled in all departments.

• Created account credentials, maintenance, and security.

• PC repair and diagnosis.

• Set-up conference Tech-Equipments (IP phones, video screens and equipments).

• Built network patch cables for sub-network.

• Established network topology, re-configured Routers and Switches; set-up Access-List and Protocols.

• Calculated the Sub-Netting IP addresses, incorporated and accommodated the required network segment

nodes.

CERTIFICATIONS:

MCP (Microsoft Certified Professional)

Network+

CompTIA A+

Dell PC Certified

PV Systems Installer Specialist

30 Hr OSHA

EDUCATION:

Applied Science in Information Technology & Network Administrator .

Des Moines Area Community College. Iowa. December 2006.

PV systems install specialist.

Arapahoe Community College, Denver. CO. May 2011

Contact this candidate