Customer Service Manager

Sonia I. Villegas

**** ***** *****, ************, ** 28314

Cellphone: 910-***-****

*.****************@*****.***

OBJECTIVE

Seeking a position where I can contribute my clerical and customer service skills. I believe I am

a good candidate for this position based on my expertise in being a team player, punctual, and

respectful of others, also being fully bilingual can facilitate work in many aspects. I am very goal

oriented and an overachiever. I am looking forward to thrive in a fast paced environment through

advanced multi-tasking skills, being a self-starter and willing to try new things.

SUMMARY OF QUALIFICATIONS

Bilingual Fluent (Spanish)

North Carolina Notary Commission Exp. 03/15/2018

Guardian Ad Litem for Cumberland County

More than two years of secretarial experience

Excellent interpersonal and customer service skills

Proficient in computer skills: Microsoft Word, Power Point and Excel

Exceptional Written and verbal communication skills

Ability to work independently and as a team player

Work well under high pressure atmosphere

Military Background: 92Y Supply Technician and 74D Chemical Specialist

PROFESIONAL EXPERIENCE

Assisted with preparation of documents

Researched background information related to legal issues

Gathered records and files, and put information together

Drafted routine contracts or agreements

Retained files and prepared documents

Reviews and edits prepared documents for accuracy

Investigated facts for projects from existing files

Type 30-45 WPM

EDUCATION

MMC College Undergraduate Paralegal Studies

3725 Ramsey Street Fayetteville, NC, 28310

Intro to American Legal System, Wills, Trusts, and Estates, Civil Litigation, Legal Office

Systems, Family Law, Real Estate Law, Legal Research and Writing, Constitutional Law,

Business Law, Computer Ethics, and Oral Communications.

Campbell University – Undergraduate Bachelor’s Degree in Criminal Justice

May 2012- January 2014

AFFILIATIONS

Miller-Motte College- Criminal Justice and Paralegal Association Vice-President

United States Army

Guardian Ad Litem

North Carolina Notary

WORK EXPERIENCE

Centennial Cellphone Company: January 27, 2003- February 22, 2005 San Juan, PR

Responsible for creating new cellular phone accounts to customers, customer support, giving

clients bill information, assist possible new clients with information on our cellular phones and

technology.

Chambrele at Williamsburg: VA, July 08, 2008- September 16, 2009

At Chambrele Senior Living Home I was responsible for waiting tables, setting and taking down

tables after lunch and dinner was served. Responsibilities also included maintaining my areas

clean, and assuring our clients were satisfied with the food and services.

U.S. Army: February 25, 2005- Present 92Y Fort Lee, VA

As a Supply Technician I Received, inspected, inventoried, loaded, stored, issued, delivered and

turned-in organization and installation supplies and equipment. Prepared all unit organizational

supply documents. Maintained automated supply system for accounting of organizational and

installation supply and equipment Issued and received small arms. Secure and control weapons

and ammunition in security areas. Schedule and performed preventive and organizational

maintenance on weapons.

U.S. Army: November 01, 2010-Present 74D Fort Leonarwood, MO, and Simmons Airfield

Fort Bragg, NC

As a chemical operation specialist I operate, and perform operator maintenance procedures tasks,

supervised the use of NBC detection and decontamination equipment, smoke generators, and

assist in the establishment, administration, training and application of NBC defense measures.

The NBC Specialist provides training, advice, and supervision regarding the proper use and

maintenance procedures for chemical equipment and chemical operations in company and higher

level organizations.

Express Employment Professionals- Maidenform-

As the Assistant Supervisor at Maidenform, I was responsible for approximately twenty

employees, assuring employees made it to work on time, reporting changes in schedule,

attending daily meetings to become aware of new rules and regulations, typing daily reports to

supervisor and manager, and creating end of shift reports, also clerical duties included creating

data sheets, sending mail, and assisting manager in tasks dealing with employees.

Andersons Cleaning Business:

As a receptionist in Andersons Cleaning Business many of my tasks included answering multiple

phone lines, assisting potential customers with questions regarding our services, sending mail,

creating appointments for customers, and in charge of Spanish speaking clientele. One of my

main duties as a receptionist was to keep accountability of employees in morning meetings and

briefing new employees in company’s policy and regulations.

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