Customer Service Manager

256-***-**** ( *** Broadway Lane, Madison, AL ****7 (

*************@*****.***

PROFILE:

. Dedicated manager with a strong work ethic and the ability to build

lasting client relationships.

. Experienced in operations management, sales, budget development and

cost control.

. Adept at communicating effectively with customers and vendors.

. Ability to motivate others to perform to their maximum potential.

. Reliable transporter/deliverer of products to/from local

warehouses/vendors.

. Excellent work ethic & customer service skills: reliable, responsible

and ability to work independently with minimal direct supervision.

WORK HISTORY:

10/12 - Present Independent Contractor, KTI Express Courier, Huntsville,

AL

08/12 - 10/12 Independent Contractor, Panther Expedite, Medina, OH

10/11 - 6/12 Courier, Express Courier, Huntsville, AL

. Responsible for driving to various lab sites, including drop boxes, to

collect lab specimens.

. Accurately record and verify all outgoing pieces against the route

load sheets & electronic scanner database.

. Responsible for loading, unloading, sorting, staging and transporting

products to customer locations in a timely manner. Responsibilities

include understanding of inventory control procedures and

transactions.

. Ensured shipments by obtaining receipt signature to complete delivery

invoices.

. Communicated all necessary deviations with the Receiving Coordinator

(in advance) to facilitate proper changes in delivery routes.

. Able to drive vehicles with standard (manual) and automatic

transmission.

06/11 - 9/11 Corrugator Utility Operator, Georgia Pacific, Huntsville,

AL

. Safely controlled operations of a single or multiple corrugator

stacker machine(s) to form corrugated paperboard material for

containers including single facer and/or double facer while adhering

to company policy and procedures.

. Responsible for inspecting, recording and entering production data

from yardage indicator into computer.

. Troubleshot machinery and make minor machine adjustments as to

minimize downtime.

. Determined assembly line bottlenecks and took action to improve.

. Diagnosed paperboard material, measurements, and adhesive quality to

ensure all products are produced to customer standard specifications.

. Maintained good housekeeping of the machine area.

. Performed any other related jobs that may be assigned by immediate

superior.

03/11 - 5/11 Driver, U.S. Xpress, Tunnel Hill, GA

. Operated a semi-trailer to transport/deliver goods, parts, dry &

Hazmat materials, and numerous other things to various locations

across the states.

. Provided prompt and courteous service to vendors.

. Maintained trip logs reflecting distance traveled in accordance to DOT

regulations.

. Reviewed invoices with vendors and obtain shipper/receiver

authorizations/signatures.

. Responsible for re-fueling and daily safety vehicle inspection.

04/10 - 10/10 Entrepreneur - General Manager/Owner, Flynn's Lawn Care,

Madison, AL

. Carried out grounds maintenance and common care of lawns for

residential homes.

. Interfaced extensively with clients.

. Handled hand and controlled tools in a secure and efficient manner.

. Planted/trimmed various types of grass, shrubs and/or plants.

. Enhanced existing landscapes by resurfacing with bark or cleaning away

debris.

08/03 - 11/09 Entrepreneur - General Manager/Owner, Hickory Hut BBQ,

Huntsville, AL

. Successfully managed a family restaurant, increasing sales by 25%

through quality food, exceptional service, and family value.

. Exercised independent judgment in managing day-to-day restaurant

operations.

. Developed marketing campaigns to increase visibility of the

restaurant, analyzed market demographics, defined the target market,

and determined advertising placement.

. Planned menus, estimated food and beverage costs, and purchased

inventory.

. Prepared & packaged menu items using quantitative recipes & portion

control method.

. Expedited food order(s) while monitoring customers wait time to ensure

customer(s) received purchased item(s) in a timely manner.

. Provided exceptional customer service; effectively responded to

food/beverage quality and service complaints ensuring customer

satisfaction and repeat business.

. Strategically implemented Madison County Health Department policies

and procedures.

08/02 - 11/02 Installation Technician, Boeing (Volt Technical Services),

Huntsville, AL

10/00 - 10/01 Installation Technician, Microserv Technology Services,

Kirkland, WA

. Delivered, installed and set up computer hardware.

. Performed refresh on Dell PCs and laptops.

. Shipped and received PC components to/from clients.

. Operated a box-truck to transport damaged/replacement products to

receiving warehouse.

. Performed computer repairs & firmware upgrades.

6/00 - 9/00 Electronic Assembler, Honeywell, Inc., Renton, WA

. Installed, removed and assembled digital electronics components

according to Federal Aviation Administration (FAA) Specifications.

. Soldered digital components to Surface Mount Technology (SMT) boards.

. Performed continuity check using an Ohm meter.

. Replaced defective lamps for conversion of backlight assembly.

. Transferred repaired product(s) to Quality Control facility for

approval.

3/00 - 5/00 In-Circuit Test Operator, Controltek, Vancouver, WA

12/99 - 2/00 In-Circuit Test Operator, ADTRAN Inc., Huntsville, AL

. Assembled & soldered digital components to SMT boards; performed

calibration on assembled units.

. Tested, analyzed, and validated analog/digital circuit components/SMT

boards utilizing the Teradyne Z1800-Series in compliance with ISO

9001.

. Prepared technical reports summarizing findings and recommending

solutions to technical problems.

. Transferred/released product to external manufacturing facility.

EDUCATION: 2010 Calhoun Community College, Decatur, AL

2001 Renton Technical College, Renton, WA

1991 University of Alabama in Huntsville (UAH), Huntsville, AL

SKILLS: Microsoft OfficeWord, Microsoft Office Outlook, Internet

Explorer, Apple OS-X, iWork, iLife, ability to use various

power and hand tools

LICENSE: Class A CDL w/Hazmat & Tanker Endorsements, Fork-Lift

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