Accounting

Amber Lavette Billingsley

**** ********* **** *****, ** 31220

256-***-**** ******************@*****.***

PROFESSIONAL SUMMARY

Highly motivated, creative and versatile office administrator with seven years of progressive Health Care experience, and with ten months of management experience. Highly experienced customer service professional, and able to make independent decisions. Able to complete tasks in a timely manner. Proficient with MS Office, Windows XP, and the Internet. Excellent oral and written communication skills.

EDUCATION

Master of Business Administration 2013

American InterContinental University Schaumburg, Illinois

• Specialization in Accounting

• Graduation: February 2013

• GPA: 3.90

• Related Coursework: Accounting Information Systems, Public and Not-For-Profit Accounting, Business Research for Decision Making, Leadership and Ethics for Managers, & A Managerial Approach to Marketing

Bachelor of Science 2010

University of Phoenix Birmingham, Alabama

• Specialization in Health Administration

• Graduation: August 2010

• Related Coursework: Advanced Auditing, Statistical Applications, Advanced Managerial/Cost Accounting

PROFESSIONAL EXPERIENCE:

Administrative Assistant/ Material Representative 2011- 2013

General Dynamics Anniston, AL

• Ordered parts for Stryker vehicles so that the vehicles could be sold to the government for the Army soldiers.

• Monitored cages and kept a record of the parts inside the cage in order to make sure that the mechanics had the required parts for the vehicles.

• Handled materials and sometimes delivered the materials to the vehicles so that the mechanics were able to install the part on the Stryker vehicle.

• Filed records of the Stryker vehicles that had been sold to the government, kept a record of all the parts that were ordered for the vehicle, and kept a record of the date the vehicle was sold.

• Kept track of parts received to ensure that mechanics were aware which supplies had been installed in vehicles to avoid mistakes in purchases.

Assistant Manager 2011- 2011

America’s Best Oxford, AL

• Provided customer service to the patients by selling glasses or contacts, by tightening patient glasses, cleaning the glasses for the patients, and explaining the importance of yearly eye exams. Verified vision insurance benefits for patients so that the patients could use their benefits for eye exams

• Supervised five employees by training the employees on the importance of customer service and meeting the needs of the patients. Trained the employees on how to perform a contact class for the patients that wanted to try contacts.

• Assisted employees while making sales to the customers. Monitored the sales made to the customers to make sure that the customers received good quality service.

• Delivered the deposit daily to the bank and collected cash if it was needed for the office.

• Assigned specific duties to the employees and instructed the employees on how to deal with complicated matters dealing with the customers.

• Trained employees on the rules and regulations of the company and also trained the employees on how to deal with customer complaints professionally.

• Handled cash daily by collecting cash from the patients and added up the amount that was made at the end of the day.

Vision Center Technician 2007- 2011

Wal-Mart Vision Center Oxford, AL

• Provided customer service to the patients by greeting and assisting the customers with their eye care needs. Respond to the complaints made by the customers.

• Received payments daily from the patients when they bought any products, glasses, or contacts from the doctor’s office.

• Updated patient accounts by entering the new prescription for glasses or contacts from the doctor into the system, and by updating the account when the patient paid for the glasses or contacts so that the patients had an accurate prescription on file.

• Filed patient records that had seen the doctor for an eye exam, contact exam, or for an eye infection in order to keep a record of the patients’ eye care history.

• Helped patients with eye care needs by explaining the importance of glasses and contacts to the patient.

• Conducted visual field tests on patients to measure their field of vision and also sterilized the surgical equipment in the office.

Business Office Clerk 2004 –2006

Clay County Hospital Ashland, AL

• Acted as a receptionist by answering telephone calls.

• Received payments when a patient came to pay on a hospital bill, updated patient accounts when the bill was paid for, and entered that the bill was paid for by the patients so that the patients account information would be up-to-date.

• Filed patient records that had been admitted to the hospital or had been seen in the emergency room so that their medical history would be on file.

• Handled cash daily by collecting cash from the patients and added up the amount that was made at the end of the day.

• Trained new employees on how to answer the telephone calls professionally, how to take the payments from the patients, and how to update the accounts when payments were made at the receptionist desk.

Cashier 2002 –2004

Hardee’s Ashland, AL

• Handled cash daily by collecting cash from the customers when an order was placed for food.

• Trained new employees on how to run the cash register, and how to enter orders on the screen.

• Provided customer service by making sure that the customers received the correct order.

• Maintained the cleanliness of the restaurant by sweeping and mopping the dining area to make sure that the restaurant was clean for the customers.

ACTIVITIES/ COMMUNITY INVOLVEMENT:

Mentor to Kids at Anniston Community Center (2007)

American Red Cross Volunteer (2007)

Delta Mu Delta Honors Society (2013)

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