Customer Service Sales

Alonzo Rios

469-***-**** (p) ************@*****.*** (email)

SEASONED SENIOR SALES REP and CUSTOMER

SUPPORT

Key Skills and Achievements:

. Customer service and collections

experience, achieving top representative

award in less than 6 months from hire

date.

. Meet and exceeded department and

companywide profitable goals and quotas by

115%

. Experience with reconciling store

earnings through daily earnings report and

calculating currency

. Excellent communicator and bilingual

. Customer service driven with an

understanding of Quality Assurance, client

follow-up, and relationship building

. Self-motivating with the ability to work

independently and as a team player.

Work History and Experience:

HP Autonomy

July 2012 to February 2013

Inside Sales Rep

Inside sales for infrastructure archiving

software for HP. Cold calling C level

prospects using multiple sales and

prospecting tools.

Fitness Masters

July 2011 to July 2012

Inside Sales Rep

Inside sales rep for fitness equipment

manufacturer. Cold calling for new

prospects and servicing current customers.

Also traveling to fitness shows and

demonstrating our equipment.

Affiliated Roofing

January 2011 to July 2011

Project Manager

Guiding homeowners step by step through

the claims process when home is subject to

peril. Ordering roofing materials, onsite

project managing, and collections once job

is complete. Door to door sales.

Green Light Technology

April 2010 to January 2011

Field Technician

Installing cable lines, testing cable

networks, trouble shooting complaints, and

monitoring cable performance. Job duties

also included designing, constructing, and

operating complex network cable systems.

JP Morgan Chase April 2009 to January 2010

Collector, Customer Service Representative

Performed collection duties with excellent

customer service. Assisting card members

with programs who are going through a

financial hardship. Programs involved

lowering interest rates and settling

accounts at a percentage of the balance.

All Spanish collections for four months

and moved to English and became the number

one collector on my team.

T-Mobile February, 2003 to March, 2009

Senior Sales Representative

Seasoned sales representative with over

five (5) years of meeting and exceeding

sales by T-Mobile by 115% consecutively

for 6 months, that which led to my

promotion to a Senior Sales

Representative.

Daily tasks include, but not limited to,

troubleshooting technical issues,

frequently provide consulting to

customers, while providing heavy product

knowledge and customer support, and

closing out the store by comparing a daily

earnings report, counting the cash, and

making store deposits.

The Mobile Solutions February, 2002- February, 2003

Sales Representative

Beginner's straight-commission sales

representative position that introduced me

and allowed me to polish selling and

influencing skills on a sale. Allowed the

opportunity to begin building my product

knowledge and encouraged me to continue to

seek new ways to build relationships and

exceed my quota.

H-E-B Food Stores 1998 to 2002

CCA, Central Checkout Associate

While in school worked full time hours as

a Central Checkout Associate. Completed

daily and evening tasks that include

running check out counter, stocking

products, helping customers, and assisted

in helping other departments as needed.

When management was not present, was

designated as shift leader and managed the

employee's lunch schedule.

Education:

2001 - High School Diploma

Waxahachie High School

GPA: 3.0

2001 - 2002 - Navarro Community College

30 hours completed

Certificates and Licenses

General Lines Property and Casualty License

Contact this candidate