Management

Murlan A. Powell

*** *. **** ****, #**

Talent, OR 97540

541-***-**** cell

E-mail: ************@*****.***

SUMMARY

Creative, diversified, experienced team player in the recruitment, development, and management, of

people, programs, and processes. Exceptional team building and training skills. Special ability to create

group synergy and productivity among multiple decision-makers in a variety of business, community and

cultural environments. Excellent at communicating with individuals & groups, of various backgrounds

and cultures.

SELECTED ACHIEVEMENTS

Directed day-to-day operations, sales and marketing for multi-branch employment services agency.

Included budget preparation, recruiting of permanent and temporary employees, resume review,

interviewing, hiring, training, and supervision of all employee Human Relations activities, including:

problem solving, performance improvement agreements, performance evaluations, and termination.

As independent business consultant, interviewed, observed, and advised startup and small businesses

on all aspects of current practices and potential growth. Designed, developed, and implemented

solutions and processes for “challenge” areas identified during initial review. These included budget

analysis; sales, operations and marketing strategies; training programs; policy and procedure.

Provided ongoing training and revisions, as required.

Trained and directed Sales personnel in print advertising media procurement. Worked with small to

large business owners/managers to develop optimal promotional campaigns.

Corporate trainer, for international computer software company, responsible for development and

implementation of orientation, policy & procedure, customer service, leadership, management, and

computer software training.

Recruited, trained, developed and supervised teams to provide Customer Support and Order

Administration services for international software company. Doubled productivity, from 500 to 1000

calls handled daily, within three months.

Conducted Training sessions and Directed staff of 100+ as Field Operations Supervisor for several

phases of 2010 U.S. Census operations covering So. OR from Coast to Eastern OR. Teams

completed each phase ahead of schedule with above expectation results.

Improved customer relations, increased productivity, and observed evidence of reduced stress

following design and presentation of customized team building and customer service training

programs.

Researched, recommended and implemented MS Dynamic CRM 2011 throughout Sales & Marketing

departments of healthcare benefit administration software company. Includes transition from ACT!

Database, training of new users, customization of all forms and administrative responsibilities.

Coordinated, directed and supervised all aspects of biennial User Conference international software

company; including theme development, event planning, facilities set-up, agenda facilitation and day-

to-day operations.

EMPLOYMENT HISTORY

PLEXIS HEALTHCARE SYSTEMS Ashland, OR 2010 - 2013

Marketing Operations Specialist for Healthcare Benefit Administration Software developer

U.S. CENSUS BUREAU Southern OR 2008 – 2010

Field Operations Supervisor – Trained and Supervised Field Managers and Census Takers in three separate

operations with highest accuracy and completion rate in Census area.

Recruiter – Recruited, tested and trained over 1500 Census Takers & Managers throughout OR.

GOODWIN & FRIENDS, Inc. Ashland, OR 2004 - 2008

Business Consultants – Management, Sales, Marketing and Customer Service Development & Training

ENERGY DESIGN SERVICE, LLC, Fayetteville, TN 2001 - 2004

Director of Sales, Marketing, Training & Affiliate Recruiting for Energy Conservation Products companies.

YOURA GUIDES & MAPS, Pt. Hadlock, WA 2000 - 2001

Regional Sales/Marketing Manager for various publications distributed throughout Western Washington.

POWELL & ASSOCIATES, Ashland, OR 1997 – 2000

Business Consultants – Services included Evaluation of Operations, Sales, and Marketing with emphasis on Processes

& Procedures, Team Building, Management & Customer Service Development & Training, Coaching Techniques,

Project Management and Internet Marketing

GOLD DUST WEST, INC., Eugene/Medford, OR 1996 – 1998

Temporary/Leasing Services agency operating in cities throughout the state of Oregon.

Director of Sales, Marketing & Operations

Branch Manager

SYMANTEC CORPORATION, Eugene, OR 1993 - 1996

Developer of computer software programs.

Corporate Trainer

Supervisor, Customer Service and Order Administration

EDUCATION / SPECIAL TRAINING

Lane Community College, AAOT - Business Management

Santy and Goldstein Service Consulting: Certified to develop & deliver customized workshops in the following:

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Leadership Skills Superior Service Skills (Customer Service) Managing

Service Performance Persuasion Power

Management Skills Negotiation Skills

Customer Service Management Presentation Skills

MS CRM Training Certifications

Management Seminars – Certifications include: Drake, Beam, Morin; Padgett/Thompson; and Covey

Software/Hardware Proficiency – PC & MAC, MS Office, MS CRM, QuickBooks

PUBLIC SERVICE EXPERIENCE

Salvation Army Hope House Transitional Living Center Volunteer and Seasonal Social Service Coordination -

Medford, OR

First Aid/CPR/AED Certification – Jackson County

Boy Scouts of America – Den Leader, Cubmaster, Scoutmaster, Unit Commissioner – Lane County, OR

Harrisburg, OR School Board Unification Steering Committee Chairperson / Wyatt Elementary Board Member

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