Customer Service Management

K atrina Macasaet Minas

***** ********* ****** #**** * remont, CA, 94538 C:510-***-**** kat ****.*****@*****.***

C RED I T ANALYST

Credit expert with strong analytical background having a diverse experience across corporate banking,

i nvestment banking and credit insurance. Strong verbal and written communicator. Known for

building rapport with colleagues and clients. Core competencies include:

C redit Assessment Risk Analysis Financial Statement Analysis Relationship Management

P roject Management Training Reporting Underwriting Financial Management

P ROFESSIONAL EXPER I E NCE

CRED I T ANALYST/RISK UNDERWR I TER E U LER H ER MES CRED I T I NSURANCE

D ubai, UAE 2010-2012

• Analyzed and assessed companies in various sectors based on financial statements and

a rranged visits whenever necessary.

• Responsible for underwriting credit limit requests with authority of EUR 200,000 and

recommendations ranging up to USD 200 Million.

• Lead analyst for IT & Electronics and Petrochemical sectors.

• Performed Comprehensive Risk Reports for companies having an exposure of more than EUR

25 Million.

• Successfully contributed to the retention of USD 1Million premium policy.

• Prepared monthly reporting in support to Risk Director.

• Regular meeting with the clients, buyers and information providers.

• Actively managed projects within the Group and appointed as the G rading Super User and

R isk Business Model Manager representing Dubai office in Euler Hermes Group.

I N FOR MAT ION OFF ICER EULER H ER MES CRED I T I NSURANCE D ubai, UAE

2008-2010

• Processed credit limit requests received from the policy holders mainly from Asia, US and

E urope.

• Evaluated the quality of credit reports received from local and international information

p roviders.

• Handled cases which can affect the r isk assessment of the underwriters.

• Nominated as I R P Super User representing Dubai office in Euler Hermes Group. (IRP is the

main system of the Group)

MONEY MARKET TRADER M ULT I NAT IONAL BANCORPORAT ION Makati,

P hilippines 2005-2007

• Managed Trust accounts with total portfolio amounting to PHP 1 Billion (approximately USD

24 Million.)

• Relationship management with specialization in Retirement accounts.

• Portfolio management with t rading experience in both fixed income and equity securities.

• Conducted marketing presentations to prospective clients.

• Developed Marketing Plan on Ekklesia Mutual Fund and conceptualized a Paper on Mutual

F und Tie-up with a Health Maintenance Organization (HMO).

2 KATR I NA MACASAET M I NAS

BUSINESS ANALYST XTENSYON TECHNOLOG IES, I NC. Makati, Philippines

2005

• Performed test cases and data migration.

• Made presentation to clients with regards to new features of the system being developed.

• Ensured software produced is of high quality and would satisfy the requirements of the clients.

C RED I T ANALYST BANK OF COM MERCE Makati, Philippines

2003-2005

• Prepared comprehensive Credit Analysis Report which include financial statement analysis,

i ndustry outlook, company background, ownership structure/management and credit dealings.

• Prepared financial spreadsheets for partnership and corporate accounts.

P RACT ICU M TRA INEE HSBC SAVINGS BANK Makati, Philippines

2002

• Assisted the Customer Service Representatives in dealing with their retail clients.

• Responsible for marketing HSBC products such as credit cards, personal loans and deposit

p roducts.

• Acquired the knowledge on various operations in the banking industry through customer

service.

ED UCAT ION

Bachelor of Science degree in Commerce, major in Management of Financial

I nstitutions

DE LA SALLE UNIVERSITY

M anila, Philippines

REFERENCES

Available upon request

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