Medical Insurance
Resume:
Gary W. Singleton
Prichard, AL 36610
************@*******.***
OBJECTIVE:
To provide administrative/clerical/sales support/ to prospective employers.
ATTRIBUTES:
Ability to provide secretarial, clerical and administrative support in
order to ensure that all services are provided and performed in an
effective and efficient manner. Ability to plan and prepare meetings,
conferences and conference telephone calls. Provide effective and
progressive word-processing support using spreadsheets, databases, power
point and other electronic visual presentations. Ability to develop and
maintain accurate filing systems still in use by previous employers.
Coordinate the repair and maintenance of office equipment when necessary.
Possess decisive analytical problem solving and decision-making skills,
effective verbal, writing and listening skills. Demonstrates extreme
personal honesty and trustworthiness as well as sound and effective work
ethics.
WORK HISTORY:
February 2013 - Present: Events Marketing Specialist, Crossmark, Plano,
Texas.
Responsible for completing in-store food and non-food demonstrations in the
Mobile, Alabama Sams and Wal Mart Stores. Demonstrates knowledge of
products, accessories and services, and uses the acquired knowledge to
build sales, practice suggestive selling techniques and drive sales. A
primary role is to share my passion about the product I am representing and
interest the customer in purchasing the product. Intercepts potential
consumers, serves, demonstrates, and sells products in a professional
manner. Maintains an overall professional appearance consistent with the
requirements of the job. Achieves 100% execution on assigned work. Builds
and maintains rapport with store personnel to effectively meet company and
client objectives.
September 2006 - Present: Commuting Medical Transcriptionist/Consultant, K-
Force Professional Staffing, Tampa, Florida.
Employed by the staffing organization to visit medical facilities with an
objective to consult as well as perform a multitude of medical
transcription operations and services necessary to assist and benefit
healthcare providers within the client base on a temporary basis. Utilized
internet, reference texts, software applications and other materials as
well as network with other transcriptionists on-site to accomplish required
duties complying with hospital policy,
July 2006 to July 2009 - Medical Transcriptionist, Transcription South,
Inc, Clearwater Florida
Remote/Home-based transcriptionist employed by the organization to provide
transcription services to various hospitals and clinics under their
control. Executed knowledge of anatomy and physiology, medical terminology
and rules of English and grammar to transcribe quality reports dictated by
physicians and other medical staff for inclusion into the patient's
permanent medical record files. Edits dictation for clarification purposes
where appropriate without altering meaning or content. Verifies patient
and physician demographics for accuracy. Follows established report
formats and instructions. Proofreads for accuracy before submission.
Performed proofreading and quality review of other transcriptionist's
documentation, and provided feedback when necessary.
January 1982-February 2008: (Retired) Personnel Specialist (United States
Air Force Reserve Command), Various locations.
Responsible for the operation of a personnel office for a 108-member
military personnel squadron. Managed and maintained various personnel
programs such as awards and decorations, performance reports, and other
personnel incentive programs. Performed typing and administrative support
and managed various types of office correspondence to insure compliance
with standard format required by applicable directives. Ordered,
distributed, and maintained regulations and directives. Maintained and
updated unit historical data. Performed other administrative duties to
include in/out processing of personnel, issuing vehicle registrations,
ration cards, preparation of travel orders and operate the military pay
sign-in computer program. In addition, professional clerical and
secretarial duties including appointment scheduling and contacting various
publishing companies for permission to utilize their copyrighted material
in classroom curriculum study materials. Obtained biographies on guest
speakers and forwarded to classmembers and staff prior to arrival of the
guest speaker. Managed classmember research paper program and assisted in
desktop publishing.
June 2003 - August 2006: Medical Transcriber, University of South Alabama
Hospitals, Mobile AL.
Creation of medical reports using transcribing devices and computers
preinstalled with transcribing software. Operated computer/word processor
with foot pedal or wav device to listen to and transcribe reports dictated
by physicians and other healthcare professionals dictating a wide variety
of medical reports, primarily radiology reports, operative reports, history
and physicals, clinic notes, consultations and discharge summaries.
Verified accuracy of patient demographic information such as name and other
identifying criteria. Resolved problems associated with formatting and
template creation. Proofreads and edits medical reports for correct
punctuation, spelling and grammar to ensure accuracy and completeness in
compliance with departmental policies, standards and protocol. Maintains
confidentiality of all transcribed materials in compliance with HIPAA
regulations and directives. Delivered reports to physicians and medical
offices in printed and/or electronic form for review/signature and
subsequent inclusion in patient records.
Oct 2000 - May 2003: Customer Accounts Representative, Collections, World
Omni Financial Corporation, Mobile AL.
Controlled and managed delinquency rates by contacting accountholders to
discuss status of past due lease and retail automobile accounts. Responded
to customer issues when presented with difficulty making scheduled payments
due to financial or other hardships in an attempt to determine a viable
solution to resolve past due status of their account. Arranged payment
plans and advised of payment options. Provided credit and payment history
information when requested. Assisted customers with issues such as lost or
misapplied payments and elevated issues such as payment disputes or
complaints, etc, which could not be resolved at the associate level to
management for assistance, guidance and subsequent resolution. Performed
account maintenance actions such as name and/or address changes and other
demographics and ensured all information was accurate and up-to-date before
final processing.
Dec 97-Oct 2000: Billing Clerk, Mobile County Emergency Medical Services
System, Mobile AL.
Collected demographic information from ambulance run sheets and 911
dispatch cards and entered into computer billing system. Maintained and
updated computer files and medical records. Contacted patients to gather
information on insurance plans (if any) and submit billing information to
Medicare, Medicaid, and Blue Cross/Blue Shield through the online billing
program and submitted other billing information to commercial insurance
companies on approved forms by mail. Posted benefit assignments to patient
accounts and communicated by mail and phone informing patients of filing
status, ineligibility of insurance, balance due and further payment options
if necessary. Interpreted billing information from explanation of benefits
(EOB) statement received from insurance companies to accurately post
accounts. Reviewed EOB statement to determine accuracy of benefits
received and coordinated information with supervisor and insurance
companies when benefit assignments are in question. Processed refunds when
necessary. Corrected discrepancies in submitted billing plans when
notified by insurance companies or otherwise noted by policyholders or
management. Applied appropriate procedures to resolve patient accounts
when accounts become delinquent and performed collections actions if
necessary.
Jan 93 - Dec 97: Admitting Clerk, USA Children's and Women's Hospital,
Mobile AL.
Greeted patients and their families upon arrival to the Admitting Office.
Interviewed/registered patients for various hospital procedures. Obtained
demographic, emergency contact, chief complaint, and insurance data and
entered this information into Hospital Information Systems Computer.
Utilized PC to create appropriate patient charts from information provided
during interview and selected appropriate office/offices patient will be
visiting. Verified insurance cards for eligibility and advised patients of
appropriate actions to take if insurance was invalid. Advised of payment
options and established payment arrangements. Performed receptionist
duties, census procedures, disaster operations and PBX duties.
Oct 87 - Mar 91: Secretary Receptionist, Radiology, Providence Hospital,
Anchorage AK.
Professional office operations including scheduling patients for various x-
ray procedures, retrieval and filing and photocopying of x-ray films and
reports, administering preparatory to meds to patients for required
procedures, assisting doctors with retrieval of patient records and read
results of x-ray findings to doctors. Utilized PC to enter patient data
and generate radiology requests, routed x-ray reports to patient charts and
performed maintenance and disposition of x-ray reports and films.
EDUCATION/TRAINING:
Blount High School, Prichard, AL, Graduated Jun 76.
Associate in Science Degree, Aug 80, SD Bishop State Community College,
Mobile AL.
Liberal Arts Course, Grantham University, St. Louis, MO (Online).
USAF/Orderly Room Administration Course, Jun 82, Keesler AFB, Ms.
Proofreading and English Review Course, Mar 84, Elmendorf AFB, AK.
Records Management Course, Oct 84, Elmendorf AFB, AK.
Noncommissioned Officers Leadership School, May 90, Elmendorf AFB, AK.
Windows, MS Word, and WordPerfect Familiarization Course, Jun 95, Keesler
AFB, Ms.
Professional Medical Transcription Program, At-Home Professions, Ft Collins
CO, Aug 2003.
AWARDS AND CERTIFICATES RECEIVED
Certificate of Completion, Professional Medical Transcription, At-Home
Professions Aug 2003,
Certificate of Achievement, Apr 2000, Sears Home Customer Services Network.
Squadron Noncommissioned Officer of the Quarter, 1998, Keesler AFB Ms.
Superior Performer Award, Apr 1997, Keesler AFB MS.
Certificate of Appreciation, NCOIC of Administration, Keesler AFB, MS, Apr
97.
Employee of the Month, Apr 1995, USA Children's and Women's Hospital.
AF Commendation Medal, Elmendorf AFB, AK 1991, Maxwell AFB, AL 1992,
Keesler AFB, MS 2008.
AF Good Conduct Medal w/2 Oak Leaf Clusters, Elmendorf AFB, AK.
Letter of Commendation, 1996, Director, Air Force Entertainment, Lackland
AFB Texas.
REFERENCES
Cathy Faison
Admitting Manager
University of South Alabama Children's and Women's Hospital
1700 Center Street, Mobile, Alabama 36604
Melanie Williamson
Manager, Medical Records
Infirmary West at Knollwood
5600 Girby Road, Mobile, Alabama 36609
Kayetta Robert, TSgt, USAFR
Air Reserve Technician
403d Security Forces Squadron
Keesler AFB, Ms. 39534
Contact this candidate