Sales Customer Service

Dainis Amolins

*** ***** **** *****, ****** MN, *5811 507-***-****

********@*******.***

PROFESSIONAL SKILLS:

. Sales Quota achiever 2005,2006,2007,2009, 2010

. Computer: Microsoft Office, Internet Explorer, Lotus Notes, JD

Edwards

. Ability to work well with others

. Good correspondence skills

. Strong interpersonal skills

. Good time management and executive skills

. Ability to adapt to new responsibilities

. Leadership and management skills

. Ability to multi-task

. Strong attention to detail

. All compassing knowledge in management, finance and sales

objectives

WORK EXPERIENCE

Internet Sales and Product Distribution; Gazelle Marketing:

Corcoran, MN, June 2011-Present

. Part time internet sales, promoting product and pulling

orders to go out.

. Inspection, repair and manufacturing of product before it is

pulled for distribution.

. While searching for professional career employment.

Assistant Sales Manager; NAPA Genuine Parts Company: St Louis

Park, MN, June 2008-June 2011

. Create the strategy and plan for sales for independent and

company owned stores within territory. Develop, execute and

administer sales plan and metrics, monitor results against

plan and enhance results through adjustments to business

plan.

. Prospect and gain new customers, owners and revenue

opportunities for combined operation and implement strategies

and initiatives to achieve.

. Coach and manage territory sales managers to maximize results

in their territory. Hold them accountable to visit all

stores, to promote new product/pricing, discuss moves/sales

upgrades with stores, to resolve store issues and to work

closely with management team on Major Accounts.

. Accountable for achieving group financial objectives and

quotas.

. Review and understand financial and operating information,

including P & L. Recommend actions based on projections to

improve performance through report analysis.

. Persuasively manage the exchange of information, ideas and

communications with direct reports and support groups. Ensure

the right people get the right information.

. Coordinate sales meetings, store owner meetings and marketing

program meetings.

. 2009 and 2010 Sales quota achiever with 100.4% to quota on a

sales plan of $79,824,000 in 09' and 101.9% to quota on a

sales plan of $83,483,000 in 2010.

Associate Sales Manager; NAPA Genuine Parts Company: Owatonna,

MN, June 2008-July 2009

. Associate Sales Manager is a 12 month executive management

training program, which is introduction of operational

aspects of distribution operations with an emphasis on sales

. Responsibilities included guidance and direction to Territory

Sales Managers to generate sales, market penetration and

focus on execution of sales programs through team personal.

. Work to correspond and work with store owners to implement

sales, marketing and training programs to increase each store

owners market share and profitability.

Sales Manager & Assistant Store Manager; The Home Depot:

Burnsville, MN, September 2005-May 2008

. Accountable for maintaining store profitability through

report analysis, identifying trends, defining problems and

developing appropriate responses, opening and closing store

operations, verifying the vault and merchandising products.

. Recruiting, interviewing, coaching and training associates

through productivity on the sales floor.

. Ensuring that customers are acknowledged, customer project

needs are met, complaints are resolved, service is quick and

efficient and that the store is properly stocked.

. Developing and communicating store standards for customer

service to associates and developing strategies in order to

drive store sales in profitability.

. Prioritizing decisions daily, while demonstrating

professional customer service

Sales Department Supervisor; The Home Depot: Chaska, MN,

February 2003- August 2005

. Supervising associates within departments

. Training and developing associates in customer service skills

and product knowledge within departments

. Ensuring merchandise is 100% in stock and maintaining

profitability through report analysis and identifying trends.

. Planning and implementing merchandising for departments

. Responsible for planning, setting up and signing ad events.

. Manager on duty responsibilities which include: opening and

closing the store according to standard operating procedures,

signing for deliveries and markdowns, handling store level

complaints in person and over the phone.

. Provided quality service to business representatives

. Demonstrated professional customer service

Sales Associate; The Home Depot: Bemidji, MN, March 2001- January 2003

. Provided fast and friendly service by actively seeking out

customers to asses their needs and provide assistance.

. Department knowledge to assist customers in their needs

. Provided information on product features and knowing related

items to sell.

. Demonstrated professional customer service

EDUCATION:

Bachelor of Science in Business Administration

Bemidji State University, Bemidji, Minnesota

Major: Business Administration

Emphasis: Finance

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