Customer Service Quality Assurance

Douglas Wood

** ******** *****

Stratford, Ontario,

N5A 4X3

Phone 519- 508-2149

Objective

Results Oriented, Demonstrates Strong Communication

Skills And Ability To Establish Rapport With

Employees. Leads By Example and Establishes A

Professional Work Environment Based On Respect.

Excels In Fast Paced Environments As Well As

Supervising And Motivating Staff To Increase

Productivity And Company Profitability.

Summary of

qualifications I have 20 years supervisory experience as well as

production experience.

I have taken train the trainer on forklift safety. I

am licensed to train forklift drivers. First Aid

courses taken as well as AED certification.

Work experience 2009 - 2012 DSM Nutritional Canada Inc

High River, Alberta

Production Supervisor

Responsible for 6 employees

Responsible for scheduling orders

Contact freight companies to set up deliveries

Responsible for setting up all training in house and

also with

outside trainers for off site training.

Payroll reports for head office

Keeping lines of communication open between

management

and employees.

1999 - 2009 Martin Mills Inc.

Tavistock

Production Supervisor

Responsible for 9 employees

Purchased ingredients for Aquaculture production

Responsible for production scheduling

Contacted Aquaculture customers regarding their needs

Contacted carriers for shipments to Aquaculture farms

Payroll

H.A.C.C.P. Coordinator

Safety Coordinator

- Successfully implemented H.A.C.C.P. plan

1994-1998 Standard Products

Plant Stratford

Production Supervisor

QS-9000 training for 40 employees

Quality assurance

-Successfully implemented J.I.T. system

1989-1994 Knechtels Food

Store New Hamburg

Dairy/Frozen Manager

Set up weekly specials for newspaper

Restocking shelves

Customer service

Education Successfully completed High School upgrading 2005

GED Certificate

First Aid Certification 2011

Fork Lift Training 2011

Extrusion course University of Texas in 2000

References References available upon request

Interests and Fishing and Camping

activities

Contact this candidate