Customer Service Sales
Resume:
Andrew J. Schraufnagel
**************@*****.***
Brooklyn, NY 11201
Cell: 917-***-****
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Communications, Sales, Entrepreneurial and Business Management professional
with several years of experience. Excellent at juggling multiple tasks and
working under pressure. Resourceful and action-oriented, with the ability
to communicate effectively to consumer, executive, and business
audiences.
Professional Experience
Schraufnagel Auto Glass, Ashland, WI and Park Falls, WI
November 2009 to 2012
Co-owner and Manager
- Managed all areas of the business, including operations, sales, customer
service, advertising, pricing, negotiations with insurance companies,
quality, product and supply purchasing, human resources, staffing, hiring,
scheduling, and logistics.
- Created advertisements and an advertising schedule using different
mediums, including radio, print and social media.
- Served as company spokesperson while attending community and trade
functions.
- Built relationships with all local insurance companies, car dealerships
and body shops.
- Communicated and negotiated with suppliers to achieve the best price,
delivery, and product.
- Utilized social media and created a website to promote the business.
Schraufnagel Properties, Ashland, WI
November 2009 to December 2012
Leasing and Property Management
- Managed three rental properties with multiple units per building.
- Managed all aspects of the leasing process from start to finish,
including advertising vacancies and screening candidates.
- Performed accounting and past due collection responsibilities.
- Supervised property and building maintenance.
- Enforced property rules and resolved tenant issues.
WIMI Radio, Ironwood, MI
January 2011 to December 2012
Radio Personality
- Performed broadcasts at local businesses, wrote scripts, interviewed
subjects and provided commentary.
- Established working business relationships with several small business
owners, created advertising proposals to satisfy the needs of each business
and collaborated with the customer to produce an effective advertisement.
- Maintained a social media presence and company website.
GoodWill Inc., Madison, WI
April 2009 to November 2009
Production and Operations Supervisor
- Responsible for all equipment, inventory, safety status, staffing, and
security.
- Completed all aspects of new employee training.
- Conducted performance evaluations on all employees.
- Conducted weekly meetings with staff to implement new policies, goals,
procedures and programs.
- Evaluated and priced high-end products
- Responsible for all customer service complaints.
United Parcel Service, Madison, WI
March 2008 to April 2009
Operations Supervisor
- In charge of all aspects of training for new and current employees of
UPS, including education of safety standards and behavior, job duties and
responsibilities, quality control testing, demonstrating proper work
methods and conducting weekly evaluations.
- Managed a team of employees on a daily basis, completing production
goals and quotas.
- Participated in monthly meetings with upper management to accomplish
better efficiency and resource management.
University House Properties, Madison, WI
May 2005 to May 2007
Resident Assistant and leasing consultant
- Communicated and enforced the rules and regulations of University House
to UW freshman by leading floor meetings, authoring newsletters, bulletin
board updates and clarifications, and one on one consultation.
- Performed leasing duties and gave tours to prospective residents.
- Collaborated with colleagues in promoting and executing University House
sponsored programs.
Bay Area Theater, Ashland, WI
April 2001 to May 2002
Part-Time Manager, Concessions Sales and Projectionist
- Handled customer service complaints, unruly audience members, food
concerns and facilities maintenance.
- Performed all functions of the concession stand, including sales,
stocking shelves, and cash register duties.
- Set up movie projectors and operated machines on a timely basis.
- Performed all closing duties
Education
University of Wisconsin at Madison, Madison, WI
2003 to 2007
Earned Bachelor of Arts
University of North Dakota, Grand Forks, ND
2002 to 2003
Memberships and Volunteer
Knights of Columbus volunteer. Ongoing.
Contributing writer to The Bottom Line News.
Contributing writer to The Echo Newspaper.
Toured local nursing homes participating in bingo game nights, caroling,
animal visitations and movie nights. Ongoing.
Served as a volunteer referee for middle school basketball games. Ongoing.
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