Sales Manager

FRED ECHEVERRI 508-***-****

*** ***** ******, ***** *********, MA 02760 ****.*********@*****.***

SUMMARY OF QUALIFICATIONS:

Experience and expertise in technical service and sales management with emphasis in pharmaceuticals, biotechnology, and academia.

EMPLOYMENT HISTORY

KORSCH America December 2011 – March 2013

Service Manager

• Managed 10 field engineers with revenue of 11 million dollars per year.

• Responsible for all the service operations in North and South America.

• Development of departmental procedures and protocols.

• Generated service contracts and upgrade proposals for customers

• Conducted conference calls and on-site visits with key customers to

generate new opportunities and improve product quality

• Staged equipment in the laboratory rooms for factory acceptance tests,

training, and testing

• Acted as the first line of technical support for our customers (PLC

based equipment)

Stanley Access Technologies August 2004 – December 2011

New England Branch Manager

• Negotiated union labor contracts, and vendor pricing for the branch.

• Managed 30+ people with revenue in excess of 15 million dollars per

year.

• Been able to grow branch revenues by 8% per year. Service contract

revenues have increased by roughly 20% per year.

• Lead in efficiency for 2 consecutive years with savings of close to

$500K per year.

• Lead the NE customer support team for the Stanley Securities Solution

– comprise of 30 territory managers.

• Created SOP and best practices that are now commonly shared by other

branches within our division.

• Managed multiple construction projects at any given time

Thermo Forma (A Thermo Electron Company), Marietta, OH July 2002 – August 2004

Regional Service Manager

Managed 26 field technicians and 7 in-house personnel.

Increased overall department’s revenue by 20%.

Lead the national service meeting in strategizing group’s

objectives/goals.

Identified departmental issues and opportunities that resulted in over

$500K savings.

Created value added solutions to increase customer satisfaction.

Optimized field efficiency by reducing repair times by over 40%.

Implemented account agreements in excess of $100K, which produced a

new revenue stream.

Personal Chemistry Inc. (A Subsidiary of Personal Chemistry AB), Foxboro, MA October 2000 – July 2002

Technical Support Manager

Technical Support Department

- Created and developed the US technical support organization, including

the recruitment and interview process.

- Established and implemented the policies and procedures used by the

technical support department.

- Coordinated with Chemistry, Sales, and Logistics the installations of

purchases, demonstrations, evaluations, and special projects.

- Successfully managed field service engineers nationwide by setting

industry standards.

- Implemented and maintained databases to track service calls,

customers, and expenditures.

Information Technology

- Initiated set-up and maintenance of company’s PCs.

- Integrated and maintained an international network for enhanced

company communication.

Miscellaneous

- Contributed in the development of marketing materials.

- Assisted with the development of a Worldwide Central Support

Organization.

- Pursued sales leads in Central and South America.

- Developed team approach with KAMs, chemists and engineers.

TJA Solutions (A Thermo Electron Company), Franklin, MA May 1990- October 2000

Export Sales Manager

Increased sales of complex scientific instrumentation systems

- Exceeded 1998 & 1999 sales goals by 15%.

- Increased sales in Latin America, the Caribbean, Middle East and South

East Asia.

- Created innovative sales planning and forecasting.

- Conducted seminars and assisted with trade shows to generate new leads

and monitored competitive information.

- Contributed to the increase in sales activity of subsidiaries and

dealers.

- Trained technical representatives worldwide.

Previous positions held at TJA Solutions:

Service Manager

Managed 13 Service Engineers with total revenue of 6 million per year.

Instrumental in increasing overall department’s revenue to over 20

million per year.

Field Service Engineer

Customer service; installation and maintenance of instruments

(Spectrometers); customer instruction on instrument software and

chemical applications; contract sales and leads on potential sales.

EDUCATION

Fairleigh Dickinson University, College of Science and Engineering, Teaneck, NJ

Bachelor of Science in Electrical Engineering - December 1988

COMPUTER SKILLS

Software Applications: Windows 8, Windows 7, Windows XP, Windows 2000, Access, Excel, Power Point, and Word

Programming Languages: Basic, Fortran, Pascal and C

LANGUAGUES: Fluent in Spanish and English

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