Customer Service High School

Nancy Johnson

*** ********* **** **. *********, Ga. 30014 404-***-****

***************@*****.***

Professional Summary

Qualified customer service representative with 3 years experience in

fast-paced customer service enviromnent.

Personable and professional under pressure.

Skills

•Exceptional communication skills

•Medical terminology knowledge

•MS Windows proficient

•Multi-line phone talent

Work History

Caregiver, 12/2012 to1/2013

The Mews-Social Circle, GA

•Assist residents with daily living activities

•Make sure all medication was taken as directed

•Answer phone and direct calls to appropriate department and person

Teller, 8/2003 to 8/2004

Main Street Bank-Covington, GA

•Answered an average of 15 calls per day by addressing customer

inquiries and solving problems

•Politely assisted customers in person and via telephone

•Directed calls to appropriate individuals and departments

•completed transactions in a timely manner

Cashier-5/2001-6/2003

Kroger-Covington, GA

•Answered an average of 20 calls per day by addressing customer

inquires and solving problems

•Politely assisted customers in person and via phone

•Directed calls to appropriate individuals and depaptments

Education

High School Diploma-College Prep. 1999

Eastside High School-Covington, GA

Certifications

•First Aid/CPR

•State Certified CNA

•Nationally Certified PCT

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