Security Training
Resume:
Francis E-Okezie
Sayreville, NJ – 08872
Phone: 973-***-****
Fax: 732-***-****
E-Mail:abq025@r.postjobfree.com
OBJECTIVE
To obtain an Epic Security Analyst /Go-Live End User support position that will enable the use of my strong Health
Information Technology and Epic model work flow knowledge, training skills and team playing skills. I am analytically
skilled, looking to utilize my technical, business and Network information Security knowledge to contribute positively to
the improvement of healthcare systems and the success of the meaningful use of the Electronic Health Records.
QUALIFICATIONS
Over 9 years of experience, working in the healthcare field as a Chief Information Security Specialist.
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Over 13 years of experience of Network security management, working with clinical and non clinical
o
staff
Over 3 years of experience training clinicians in Epic Software (Ambulatory, Willow and Inpatient)
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Excellent go-live end user support skills with multiple complete software development life cycles
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Credentialed Ambulatory Epic Trainer with strong knowledge of other modules like Epic
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Security, cadence, inpatient, OpTime, Inpatient/Ambulatory Willow, ASAP, Radiant
etc.
Strong leadership skills, attention to detail, organizational and analytical skills
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Ability to work independently and with little direction at times and ability to execute plans of action in
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order to reach milestones and goals
Excellent knowledge of CPOE and Orders management in Epic
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Excellent Physician support experience
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Excellent Hyperspace experience and knowledge
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Epic Care Ambulatory and ClinDoc credentialed Trainer
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Excellent written and oral communication skills
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Proficient in user training manuals, lesson plans and workbooks
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Proficient knowledge of Microsoft OS(M-office suites), Macintosh OS, Cisco PIX and Checkpoint
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firewalls, Citrix MetaFrame client server Ops, RSA server(windows platform), Cisco TACACS
server, Cisco routers and Layer3 switches and many more network devices.
WORK HISTORY
3/2013 – 3/2013 Good Samaritan Hospital(CHS). Long Island, NY
Epic ASAP Trainer and Go-Live End User Support
• Provided ”Go Live” Support and served as a training resource to ED department.
• Provided training to ER doctors on how to document ED provider note, order ER medication,
prescribe/referral orders and write progress note.
• Assisted and encouraged Ed Physician, Admit Hospitalist and Consult physician on the use of
Smart tools, preference list, and creating my list, etc. for easy work flow charting.
• Provided training on the use of ED Manager, Track Board, ED Narrator, Trauma and Code
Narrators for Nurses and Medical Assistants.
• Provided elbow-to-elbow go-live support to ED, Consult and Admit providers and ER clinical
staff on how to order acknowledge and administer medication orders through the MAR Navigator
as well as Hospitalist completing their admission process for patients admitted to the floor from
ER.
• Worked closely with IT support team as necessary.
• Documented and interpreted common themes of End Users’ “Go Live” support needs.
• Assisted with issues/questions at “Go Lives” and/or refer issues to Command Center.
• Worked closely with the project and application teams during the go-live process,
to troubleshoot issues, create tip sheets on workflow changes and support end users.
• Provided elbow-to-elbow go-live support to providers and clinical staff on the use of Preference
lists, Smart tool, Smart sets and Smart list configurations.
• Provided elbow Training to providers and clinical staff on how to complete their progress, Consult,
H&P note and orders (procedures, meds, Labs).
• Trained providers on the necessity and use of the EPIC EMR with strong reference to meaningful
use concept
• Used my vast IT experience to Troubleshoot interface device problems (e.g. Label, Rx and Paper
Printer) and collect sufficient data to provide analyses for a broad array of issues across disciplines and
functional areas
• Held one-on-one training for physicians when needed to assist with the understanding of
documentation, ordering techniques, In-Basket, and to insure an understanding of how to read lab results,
response to lab results, generate a letter regarding lab results, and how to send a staff message to another clinical
staff.
1/2013 – 2/2013 Reading Medical Group. Reading, PA
Inpatient Willow Go-Live End User Support
• Provided elbow-to-elbow support to Pharmacist and pharmacy technician staff during go-live.
• Helped Pharmacists and pharmacy technicians to understand how pharmacy workflows interact
with other users, processes, and departments in the hospital via Epic Willow module.
• Assisted and encouraged Pharmacists and Technicians on the use of Smart tools, preference list,
and creating my list, etc. for easy work flow charting.
• Assisted Pharmacist and pharmacy technician (end users and power users) to understand new
enhancement and functionality in Epic Inpatient Willow modules.
Helped in troubleshooting and reported any error messages, label printing issues, security
•
problems.
• Provided proper and detailed documentation of issues faced by end users to the Application
administrators for future enhancement.
• Reported and routed INP Willow implementation problem to the command center for resolution.
• Assisted and encouraged Pharmacists and Technicians on the use of Inbasket for internal
communications and Med order entry and verification.
11/2012 – 1/2013 Reading Medical Group. Reading, PA
Epic Care Ambulatory Credentialed Trainer and End User Support
• Credentialed Ambulatory Epic Trainer with strong knowledge of other modules like cadence,
inpatient, OpTime, Willow, ASAP, Radiant etc.
• Delivered classroom instruction for assigned application(s) of OneCare Epic Program.
• Recorded questions and feedback as appropriate to include in future education and/or end user
support sessions.
• Administered and graded end user proficiency examinations and also reviewed and ensured final
attendance records for accuracy.
• Ensured classroom attendance is accurately recorded and reported for each training session.
• Reviewed curriculum and lesson plans to ensure articulacy with any changes to the materials.
• Ensured the readiness of training rooms, computer workstations, devices and materials for class.
• Collaborated with Learning Team members to review list of scheduled attendees prior to class to
determine and prepare classroom support needs (curriculum, materials, tests, etc).
• Worked closely with IT support team as necessary.
• Consulted with management and technical staff to ensure the validity and relevance of course
curriculum.
• Recommended modifications to curriculum based on student feedback.
• Reviewed assigned curriculum and lesson plans and recommendations changes to the Instructional
Designer.
• Incorporated changes to curriculum, lessons plans, End User proficiency testing requirements and
incorporates into classroom training.
• Provided ”Go Live” Support and served as a training resource to assigned departments/clinics.
• Documented and interpreted common themes of End Users’ “Go Live” support needs.
• Assisted with issues/questions at “Go Lives” and/or refers issues to Command Center.
• Attended “Go Live” support team meetings and presents issues as requested.
• Worked closely with the implementation and the application teams during the go-live process
to troubleshoot issues, create tip sheets on workflow changes and support end users.
• Provided both classroom and elbow-to-elbow go-live support to providers and clinical staff on the
use of Preference lists, Smart tool, Smart sets and Smart list configurations.
• Provided both classroom and elbow Training to providers and clinical staff on how to complete
their progress note, order (procedures, meds, immunization, referrals), use of in-basket and my
chart.
• Trained providers on the necessity and use of the EPIC EMR with strong reference to meaningful
use concept
• Trained Clinicians and Patient Registration Rep on the functionality and use of the EPIC EMR
program for Ambulatory
• Participated in the Technical Dress Rehearsal and Workflow Dress Rehearsal (pre-go-live)
• Used my vast IT experience to Troubleshoot interface device problems (e.g. Label, Rx and Paper
Printer) and collect sufficient data to provide analyses for a broad array of issues across disciplines and
functional areas
• Held one-on-one training for physicians when needed to assist with the understanding of
documentation, ordering techniques, In-Basket, and to insure an understanding of how to read lab results,
response to lab results, generate a letter regarding lab results, and how to send a staff message to another clinical
staff.
10/2012-11/2012 Moses Cone Health Link, NC
Lead -Security Analyst/Go-Live End User Support (Phase 2&3)
• Command center support for all Epic Models.
• Helped troubleshoot end user issues.
• Documented (ServiceNow IT service Management Suite) tickets properly and detailed enough for
easy resolution for App administrators.
• Resolved Help-Desk Ticket on different model issues.
• Built and Update template for both new and existing users.
• Built and Updated SER and EMP records for new users.
• Built and Link SER/provider record to EMP records for ordering clinical staff.
• Support or Reset password for users with forgotten password.
• Assigned Template to Users with incorrect Security.
• Data Couriered updated EMP, SER and DEP records from POC to TXT and TXT to PROD.
• Worked closely with the implementation and the application teams during the go-live process to
troubleshoot issues, create tip sheets on workflow changes.
• Assisted Security Coordinator with Employee Cross work and Master list Documentation.
• Provide support for employee Phone Screeners who do not understand Epic work flow.
4/2012 – 10/2012 Providence Medical Group, Renton, WA.
Epic Care Amb/Cadence Credentialed Trainer and End User Support
• Supported Go-Live for Providence Medical Group in (Oregon, Spokane, Montana, and Everett).
Provided support for Ambulatory and Cadence. Assisted in implementation and planning of workflow.
Conducted workflow validation sessions assuring all equipment are in sync.
• Trained thoroughly on EPIC system applications for ambulatory (outpatient) and Cadence system
implementation purposes.
• Trained Clinicians and PRR (Patient Registration Rep) on the functionality and use of the EPIC EMR
program for Ambulatory and Cadence
• Participated in the Technical Dress Rehearsal and Workflow Dress Rehearsal
• Used my vast IT experience to Troubleshoot interface device problems (e.g. Label, Rx and Paper
Printer) and collect sufficient data to provide analyses for a broad array of issues across disciplines and
functional areas
• Held one-on-one training for physicians when needed to assist with the understanding of
documentation, ordering techniques, In-Basket, and to insure an understanding of how to read lab results,
response to lab results, generate a letter regarding lab results, and how to send a staff message to another clinical
staff.
• Maintained and enhanced functionality associated with the electronic
medical records, including clinician documentation, ordering, in-basket management, and communication tools.
• Following up and resolving technical issues in all clinics and Hospitals by inputting IT tickets.
02/2012- 4/2012 Cedars Sinai Medical Center, Beverly Hills, CA
Lead Go-Live End User Support Specialist
(Epic Care Ambulatory, Inpatient, CPOE)
• Provided elbow-to-elbow support to clinical staff (Physician & Nurses and Anesthesiologist) during
CSLink IP3 go-live
• Assisted clinicians (end users and power users) to understand new enhancement and functionality
in CSLink IP3 Epic Care ambulatory system.
• Helped in troubleshooting and reported any error messages, printing issues, security problems.
• Provided proper and detailed documentation of issues faced by end users to the Application
administrators for future enhancement.
• Assisted and encouraged Physicians & Nurses on the use of Smart tools, preference list, and
creating my list, etc. for easy work flow charting.
• Reported and routed new CSLink IP3 implementation problem to the command center for
resolution.
• Also provided elbow to elbow support to anesthesiologist in pre/post-OP charting and rounding
navigator activity.
1/2012-2/2012 Moses Cone Health Link, NC
Security Analyst/Go-Live End User Support (Phase 1)
• Command center support for all Epic Models.
• Helped troubleshoot end user issues.
• Documented (ServiceNow IT service Management Suite) tickets properly and detailed enough for
easy resolution for App administrators.
• Resolved Help-Desk Ticket on different model issues.
• Built and Updated SER and EMP records for new users.
• Support or Reset password for users with forgotten password.
• Assigned Template to Users with incorrect Security.
• Data Couriered updated EMP, SER and DEP records from POC to TXT and TXT to PROD.
• Worked closely with the implementation and the application teams during the go-live process to
troubleshoot issues, create tip sheets on workflow changes.
• Assisted Security Coordinator with Employee crosswork and Master list Documentation.
• Provide support for employee Phone Screeners who do not understand Epic work flow.
10/2011- 12/2011 Central Dupage Hospital, Naperville, IL
Go-Live End User Support Security Specialist
• Provided go-live support to clinical and non-clinical staff during go-live
• Build and modify user records with applicable restriction based on the user’s role.
• Modify security points.
• Set-up and configure individual security levels.
• Set-up and reset aged passwords.
• Answered questions posed by end users or power users as they use the system
• Provided troubleshooting and reported any error messages, printing issues, security problems,
enhancement suggestions
• Documented issue tickets properly and detailed enough for easy resolution for the command center.
• Liaised between the end users and the command center for issue and problem resolutions
• Assisted and encouraged end users on the use of Smart tools (Smart texts, Smart phrases, Smart
lists, etc.)
• Proficient in tracking and routing issues to the command center during go-live based on priority
• Proficient in hyperspace
9/2010-10/2011 Park Nichollet Health Service, MN
Epic Care Inpatient pre/pro Go-Live End User Trainer
• Worked closely with IT support team as necessary.
• Consulted with management and technical staff to ensure the validity and relevance of course
curriculum.
• Recommended modifications to curriculum based on student feedback.
• Reviewed assigned curriculum and lesson plans and recommendations changes to the Instructional
Designer.
• Incorporated changes to curriculum, lessons plans, End User proficiency testing requirements and
incorporates into classroom training.
• Provided elbow-to-elbow support to clinicians during go-live
• Helped troubleshoot end user issues
• Documented issue tickets properly and detailed enough for easy resolution of issues
• Resolved Help-Desk Ticket
• Assisted and encouraged end users on the use of Smart tools (Smart texts, Smart phrases, Smart
lists, etc.)
• Worked with the training team to enhance and educate end users on tip sheets.
• Trained end user in the workflow process.
• Contributed in Post Go-Live evaluation.
• Provided training and support to End-Users.
04/2009 – 06/2010 Hackensack University Medical Center, NJ
Epic Care Ambulatory Credentialed Trainer and End User Support
• Credentialed Epic Trainer
• Trained physicians and nurses in Epic Ambulatory modules
• Provided elbow-to-elbow go-live support
• Participated in multiple application build, training and go-lives
• Participated in ClinDoc Module adoption program and credentialed by the hospital as Ambulatory
and ClinDoc trainer
• Participated in successfully training more than 600 clinicians
• Participated in Preference lists, Smart sets and Smart Groups configurations.
• Participated in multiple go-lives (Pediatric, Family Medicine, cardiology and oncology)
• Worked closely with the implementation and the application teams during the go-live process to
troubleshoot issues, create tip sheets on workflow changes and support end users
2/2002-2/2009 Empire Blue Cross Blue Shield, NY
Chief Information Security Specialist
• Analytical ability and knowledge of system design sufficient to evaluate impact in network security
problems.
• Knowledge of computer concepts, programming, design, file and data base concepts and job
control language sufficient to review program and system structure.
• Lead in projects such as disaster recovery exercises’, merger and acquisition exercise, extranet
partner connection setup to ensure that security requirements are met.
• Knowledge of planning and implementation of a system and of test plan methods sufficient to
conduct post implementation reviews.
• Knowledge of project life cycle phases sufficient to plan activities for feasibility study, functional
specifications, design and implementation.
• Knowledge of security management and administration procedures and guidelines
• Installed, configured and maintained Cisco PIX and Checkpoint firewalls, Cisco router and Layer3
switches, RSA, Cisco TACACS server, Citrix MetaFrame Client Server and ACF2 administration
• Written communication skills sufficient to write status reports and user correspondence.
• Oral communication and leadership skills sufficient to conduct meetings with staff, users and
management, and give presentations.
• Three to four years' experience in developing and maintaining complex business applications
including all phases of the project life cycle.
• Worked with complex systems including writing system specifications and test plans, testing
advanced programs and systems before production stage
11/1999-3/2002 SCHWAB Capital markets LP
Staff Network Solutions Engr.
• Support and maintain Trader’s workstations, networks, sub networks, servers and
development/back-office/test networks.
• Deliver root cause analysis for every Sev1 and Sev2 outage.
• Monitored Core/clients networks using Cisco whatsup gold.
• Ordered and maintained client circuits and services.
• Made and tested RJ45 cables for in-house wiring and connections.
• Extended network circuits from Demarc to network device cabinets.
• Ran in-house connections for LAN/WAN connectivity.
• Designed and Updated TCP/IP network design using VISIO.
• Configured, installed and maintained Cisco/Bay Routers, IDS/IPS and Switches.
• Upgraded or replaced Cisco/Bay routers and switches’ hardware and software.
• Swapped bad cards or modules on 6500and 5000 series layer3 switches.
• Reported dedicated/lease line failures to Telco.
• Opened and updated trouble tickets.
• Performed monthly dial-backup test for remote sites.
• Troubleshot and resolved network problems for both intranet and extranet users over the phone.
EDUCATION
Certified Information System Security Professional – Present
Kaplan University, Fort Lauderdale, FL
Bachelor of Science in Computer Information System– June 2004
Bloomfield College, Bloomfield, New Jersey
HOBBIES
Soccer, Lawn Tennis, Table Tennis, Reading and Travelling.
LICENSES AND CERTIFICATES
Certified Cisco Network Associate – CCNA
Certified Information System Security Professional (CISSP) – Feb, 2012
PROFESSIONAL AFFILIATIONS
Cisco Systems INC (CCO)
Search Security.com
Fluke Networks
African Football Association (AFA) Director of Sports Operations
International Sports Medicine Association (ISMA)
References available upon request
Contact this candidate