Project Manager Customer Service

Debra F. Mullin

*** *********** *******, ********, ** 31635 . 229-***-**** .

********@**********.***

Summary of Qualifications

Experienced professional with a successful career in banking, IT, and

customer service. Worked with one financial institution for my entire

banking career, working my way from front-line teller to Network-System

Administrator, with experience in every aspect of the bank's operations.

. Proficient in troubleshooting, identifying and resolving hardware and

software problems in-house or at remote locations

. Training staff and customers through different options: hands-on, by

phone, written manuals, and leading group meetings on many topics

throughout my banking career

. Project Manager for IT endeavors within the Banks and Holding Company

. Writing Policies and Procedures manuals for use throughout the Banks

and Holding Company

. Original design, development, and implementation of Internet banking

web site

Work Experience

Farmers & Merchants Bank - FMB Bancshares, Inc., Lakeland, GA 1977 to 2006

Network-System Administrator (2000-2006)

. Maintained a secure LAN/WAN environment for a total of six locations -

five banks and the corporate offices of FMB Bancshares, Inc.

. Managed Windows Servers, Microsoft Exchange Server, and workstations

for approximately 125 users, troubleshooting and resolving hardware

and software problems remotely

. Provided training and support for all users of the Windows Network, as

well as for a Unix-based mainframe server, providing phone or internet

support to our remote locations

. Assisted Data Processing Manager in posting and balancing daily work

from all locations, performing daily backups, and maintenance of Unix

Server and check imaging programs and equipment used in the Data

Center

. Wrote all Policies and Procedures manuals pertaining to the IT

Department and Data Processing and kept them updated as needed

. Implemented ACH transfers for high-volume customers (such as Board of

Education, Patten Seed Company), and trained their staff in processing

this information for use by the Data Center. Trained a Data Center

staff member in all aspects of the transfers as well as writing a

manual outlining all procedures step-by-step.

. Developed Power Point presentations for all monthly Board of Directors

meetings, and any other presentations as needed by Management, using

data provided by CFO

. Served on the IT Steering Committee throughout my career with Farmers

& Merchants Bank and FMB Bancshares, Inc.

Internet Banking Administrator (2005-2006)

. Worked with IT Steering Committee and Management to determine the need

and direction of Internet presence for the Bank

. Served on an IT team to make decisions regarding the vendors and

programs to be used in the Internet Banking project

. Designed original website, worked closely with programmers and vendors

to implement the site from concept to "live"

. Trained banking staff in the use of Internet Banking features for

their use and for customer education, some in-house, but most remotely

. Assisted customers by phone (and in person) in setting up their

accounts for online access and in the use of Internet Banking and its

features

Year 2000 Project Manager (1997-2000)

. Worked with State and Federal Regulators to determine and compliance

with their guidelines for Y2k testing of all hardware, software,

equipment, and procedures for both Farmers & Merchants Bank and FMB

Bancshares, Inc. I personally tested and documented all for compliance

and passed their requirements.

Compliance Officer (1995-2000)

. Maintained all Policies and Procedures for the various departments of

the Bank, holding compliance training sessions for staff, and

reporting to the Board of Directors

. Worked closely with State and Federal Examiners during and after bank

examinations to make any necessary changes in policies and procedures

Loan Administration/Loan Teller (1984-1998)

. Performed daily loan department operations - loan processing, accepted

payments, maintained records and customer files

. Managed all real estate loan information, following through from

inception to completion, maintained real estate collateral insurance

records, and all other supporting documents for real estate loans

. Student Loan Officer: Assisted students and parents in the completion

and submission of Pell Grants and Guaranteed Student Loan

Applications. Submitted applications to GA Higher Education Assistance

Corporation and processed approved student loans, while maintaining

contact with schools and students concerning current admission status.

Prepared and submitted all reports for interest reimbursement and

student admission status to the Department of Education

. Farmers Home Administration Loans: Assisted loan officers in all

aspects of loan preparation, including collateral and insurance

information, and the proper recording thereof. Maintained all FmHA

borrower loan files. Compiled and submitted all necessary reports to

the Department of Agriculture

Front Line Teller (1977-1984)

. Worked as a front-line teller: Maintained and balanced a cash drawer

daily; Greeted customers as they entered the Bank; Made deposits,

withdrawals, and cashed checks; Assisted customers with safety deposit

box rental and access, purchase of Cashier's Checks, Traveler's

Checks, and any other necessary duties

. Opened new accounts, ordered checks, and assisted customers with any

account problems or concerns

. Assisted Head Teller in providing vault cash to line tellers, loan

tellers, and drive-in tellers as needed

. After lobby hours, assisted Loan Department, Bookkeeping, and Data

Processing as needed

Education

Lanier County High School, Lakeland, GA 1974 to 1977

College Prep Curriculum

Honor Graduate

Valdosta Technical College, Valdosta, GA

Secretarial Science

1977

Network Administration - NT (night)

1999

Web Design - HTML (night)

2005

Digital Photography

2006

Ed2Go Online - Valdosta Technical College/Wiregrass College

2006 to present

Various Online Classes including XHTML, CSS, Writing, and Research

References

Available upon request

Contact this candidate